Specialist in Claims (Commercial Property and Energy)
Resume:
RICHARD J BOOKER
Charlotte, NC 28202
www.linkedin.com/in/richard-booker-59b7734
*******.***@*****.***
PROFESSIONAL
PROFILE
Richard is a Chartered Commercial Property & Liability Loss Adjuster with high-level commercial insurance experience covering claims, claims-broking, risk management, project management, staff management, management reporting and major loss commercial adjusting. Achieving his Associate Degree in 2001 accompanied by elevation to Chartered Insurance Professional (CIP) and a Fellow of AICLA, Richard is a methodical communicator and industry networker with extremely high standards, comfortable with working autonomously as well as within groups. Richard has developed the ability to negotiate, mediate, persuade, and gain confidence.
• Well-organized and self-motivated with an articulate and professional manner.
• An inspiring leader with the ability to motivate others in achieving their own personal goals and targets.
• Well-educated, numerate, logical, confident, proficient, approachable, and meticulous attention to detail, has experience in staff recruitment, personnel training, negotiation, analysis, and business management, as well as a thorough understanding of compliance matters.
• Possesses a comprehensive, and proficient commercial technical knowledge,
• Pro-actively handles a large book of specialty commercial lines claims, throughout the entire claim life cycle.
• Responsible for conducting investigations, prescribing accurate reserves, monitoring, documenting, and settling claims in an expeditious and economical manner within prescribed authority limits for the respective line of business.
• On average handles a mixed caseload of varying level of complexity cases (65% commercial property and 35% liabilities (and specialty lines). CLAIMS
EXPERIENCE
SENIOR EXECUTIVE GENERAL ADJUSTER
PACIFIC CLAIMS, MELBOURNE, AUSTRALIA
2020 – 2022
Receive and acknowledge new claim case from Principal, establish and review case file and relevant data, schedule site visit, where appropriate – select team of specialists (i.e., forensic accountant, engineer, building and/or restoration contractor, construction consultant, quantity survey, salvor, etc.), attend site and gather factual data pertaining to the claim/loss following an in-depth interview with the Insured or relevant party (and staff or witnesses if relevant, collect relevant data, identify recovery and salvage opportunities (and act appropriately as instructed), provide Principal with complex report based upon the information obtained during the site investigation and from any other pertinent source, commenting on detail relevance, circumstances of loss, validity, Policy application, Policy response, loss data, and quantum of loss, supported by additional documents, photographs and for losses where construction is a concern, prepare a full Scope of Works and a detailed Xactimate estimate for inclusion and consideration by Principal, within the Preliminary report, thereby enabling the Principal to internally manage their reserves, thereby managing all stakeholders expectations. In addition, the Adjuster manages all aspects of the litigation process, including depositions, mediation and claim negotiations as well as claim settlement (within designated handling authority). In addition, Richard regularly:
• Managed a small team of senior adjusters (including onboarding, interviews, mentoring, training, and dismissals).
• Managed a book of business including a caseload of 50 to 85 SME Commercial and Residential claims for full lifecycle.
• Management reporting on claim status for each live file.
• Routinely maintained communications with retained contractors/experts for relevant updates and progress.
• Achieved and exceeded set targets.
• Retained contractors and expert panel.
• Provided accurate and calculated reserves to clients, as well as update changes and provide additional calculations.
• Identified new business leads, prepare, and issue master service agreements, RFP's and establish calendar requirements.
• Provided set updates to all stakeholders.
• Maintained complaints register.
SENIOR EXECUTIVE GENERAL ADJUSTER
VRS-ANA, MELBOURNE, AUSTRALIA
2016 - 2020
• Specializing in Commercial Property, and Disaster Risks within the Australia-Pacific region. Interpreting policy coverage and making determination for Coverage application.
• Managing and adjusting all incoming insurance claims for relevant commercial business line, delegating administrative/processing tasks to the offshore shared services team where appropriate.
• Establishing and setting reserves for indemnity and defense costs, reviewing reserves on a regular basis to ensure adequacy.
• Recommending payments in accordance with internal processes and within scope of authority, settling claims as expeditiously and economically as possible.
• Additional Claims Experience in Power-Gen, Energy, Mining, Cyclone and Earthquake Claims.
SENIOR EXECUTIVE GENERAL ADJUSTER / NEW YORK OFFICE CHARLES TAYLOR ADJUSTING, NEW YORK, UNITED STATES
2014 - 2016
• Managed the New York Office – Managing a team of twelve (12) practitioners. Claims Experience in all sectors of Commercial Property Claims.
• Focus on Energy & Engineered Risk, Construction and Habitation Risk. CAT Management. Specializing in First-Party Commercial Property, Excess & Surplus lines, Facilitative and Treaty Reinsurance lines, and Disaster Risks within the Continental United States on Property losses as General Liability and Products Liability lines.
• Leading new business development pitches in conjunction with the Underwriting and syndicate teams.
• Strategic advice to the Insured at board level, and Broker throughout the lifecycle of each claim.
EXECUTIVE GENERAL ADJUSTER / NY OFFICE MANAGER
ENGLE MARTIN & ASSOCIATES, NEW YORK, UNITED STATES 2011 - 2014
• Managed the New York Office – Managing a team of fifteen (15) practitioners. Claims Experience in all sectors of Commercial Property Claims.
• CAT Management. Specializing in First-Party Commercial Property,
• Excess & Surplus lines, Facultative and Treaty Reinsurance lines, and Disaster Risks within the Continental United States.
NATIONAL GENERAL ADJUSTER
MCLARENS YOUNG INTERNATIONAL, NEW YORK, UNITED STATES 2008 - 2011
• Claims Experience in Commercial Property Claims at McLarens Young International. Fee income of more than $820,000 per annum was achieved. Income targets regularly exceeded on a quarterly basis.
• Adjusting within team of nine (9) practicing adjusters. Specializing in Commercial Property and Excess & Surplus lines within the Continental United States.
• Specializing in Commercial Property, Casualty and Disaster Risks within the Eastern States (Victoria, New South Wales & Queensland) and New Zealand (North Island).
• Transferred to McLarens Young International (New York City from Melbourne). COMMERCIAL PROPERTY & CASUALTY ADJUSTER
GAB ROBINS (UK) LIMITED, LONDON, UNITED KINGDOM
2005 - 2008
• Claims Experience in Commercial Property and Liability Claims at GAB Robins UK Limited.
• Fee income of more than £247,000 (USD$415,000) per annum was achieved. Income targets regularly exceeded monthly.
• Adjusting and Surveying within team of 6 practicing adjusters and 5 MIB investigators.
• Specializing in Commercial Property and Disaster Risk within the UK, Ireland, and Western Europe.
TECHNICAL CLAIMS EXECUTIVE
WILLIS (UK) LIMITED, READING, UNITED KINGDOM
2001 - 2005
• Experience in Commercial Property and Liability Claims. Specialist Claims Projection Project for The National Health Service (United Kingdom) working within a team of four
(4) tasked with various aspects of New Build Construction Risks in national government healthcare.
EDUCATION 2001
ASSOCIATE DEGREE, CIP, ANZIIF – CERT IV
SWINBURNE UNIVERSITY OF TECHNOLOGY
Melbourne, Victoria, Australia
MANAGED &
SETTLED
NOTEWORTHY
CASES
Nuclear Power Plant (PA, USA) Transformer Failure $3.6 M Energy Company (Wisconsin, USA) Bluff Collapse $4.1 M Soil Cleansing Facility (Victoria, AU) Fire $8.2 M HNW River Thames Property (Berkshire, UK) Flood £8.7 M Aeronautical Vehicle Assembly Building (FL, USA) Hurricane Matthew $9.2 M Liquid Petroleum Plant (Victoria, AU) Fire $14.3 M CAT Management (FL, USA) Hurricane Katrina $16.2 M Titanium Alloy Producer (Utah, USA) Explosion $16.5 M CAT Management (TX, USA) Hurricane Ike $21.6 M
Military Establishment (Wellington, NZ) Earthquake $24.3 M Cinema and Parking Garage (Wellington, NZ) Earthquake $25.2 M Amusement Park (Georgia, USA) Flood $38.2 M
CAT Management (NY, USA) Hurricane Sandy $67.3 M
Natural Gas Plant (NY, USA) Gen Failure $102.6M
Aircraft Manufacturer (Kansas, USA) Tornado $459.1M
Contact this candidate