Customer Service Secretary

Rashele “RJ” Hoffman

************@*****.*** • 720-***-****

Conifer, CO

PROFILE

Dedicated professional with proven leadership skills and customer service experience. Adept at conquering new tasks and responsibilities expediently. Skilled at writing and communicating to accomplish given tasks.

AREAS OF EXPERTISE

QuickBooks

Notary

Sales

NMLS Licensed

Microsoft Office

Customer Service

Writing

Communication

Conflict Resolution

Editing

Instruction

EDUCATION

Platte Canyon High School

Bailey, CO

Red Rocks Community College

Lakewood, CO

PROFESSIONAL EXPERIENCE

Client Relationship Consultant, U.S. Bank 2020 to Present

Conifer, CO

Responsible for opening business, personal, and consumer accounts while discussing promotional products such as credit cards, mortgages, and loans. Located in an in-store branch with heavy traffic and constant interaction with the community as a relationship banker.

Assumed responsibility of soleSole manager of the bank’s ATM.

#1 in customer service throughout district of 17 banks with over 100 competitive workers.

Closed 1.2 M in loans in a span of 7 months.

Completed a 5-week training program around perfecting sales calls .

Recognized by CEO, Andrew Cecere, and Regional President, Flint Mulder, for my outstanding customer service.

Assumed lLead role as digital/ mobile banking supporter.

Teller, Vectra Bank 2018-2019

Durango, CO

Advised customersGave of personalized personalized financial solutionsfinancial solutions for the Rocky Mountain Community. ShowcasedExposed to commercial and individual sales experiencesales in commercial and small-town individuals while exercising typical banker responsibilities that include: handling money, loans, new accounts, credit cards, investments, deposits, and teller duties.

Teller, Evergreen National Bank 2017-2018

Evergreen, CO

Fostered As a small, local bank the main focus was to develop rapportconnections with the growing population. Processed teller transactions and maintained a small ATM in the drive-thru location of this branch.

Secretary, ASanchez Landscaping 2016-2019

Evergreen, CO

Showcased Perfected my customer service abilities by answering phone calls and, addressinged immediate concerns., Establishedbuilt respectable rapport with staff and oversaw schedulingscheduled people for work according to the demand, job size or history with the company. Received hands on training by the owner of the company to oversee the complete business framework.

Accountable for invoicing, sending estimate paperwork, organizinged truck and equipment insurance sheets, creatinged and editinged HOA minutes, and completinged employee files and taxes.

PROFESSIONAL EXPERIENCE, CONTINUED

Cabela’s – Lone Tree, CO

Cashier 2019 to 2020

Kennel & Dog Adventure Camp -Evergreen, CO

Dog kennel tech 2018

Murphy’s Mtn. Grill – Evergreen, CO

Waitress 2018

Dandelions Café – Evergreen, CO

Cashier 2016

The Home Depot – Evergreen, CO

Cashier 2016

One World Café – Evergreen, CO

Cashier 2016

The Bagelry – Evergreen, CO

Cashier 2013 to 2015

Red Rocks Trading Post – Morrison, CO

Cashier 2012

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