Customer Service Board Member

Greg D. Ard

***A Chapel Trail Circle Waco, Texas 76712 254-***-**** ***.****@*****.***

Summary of Qualifications

Owner / Operator – Ard’s Automotive Repair Center (1984 – 2020)

Certificate of Completion – Front End Repair – TSTC Waco (1999)

ASE Certified

Entrepreneurial Understanding of Business Strategies / Implementation/Work Ethic

Education

Graduate – High School Diploma

Connally High School – Waco, TX (May, 1984)

Skills

-Preventative and Reparative Maintenance - Budget Planning/Approvals

-Trouble Shooting and Issue Diagnosis - Accounts Payable

-Inspection and Repair - Accounts Receivable

-Root Cause Analysis - Payroll Tracking/Recordkeeping

-Inventory Management - State Inspection

-Workplace Safety - Objective Oriented

-Equipment Repair Requirements - Proven Leadership

-Customer Service - Effective Communication

-Sourcing Parts - Project Management

Work Experience

City of Lacy Lakeview - Utility Coordinator Waco, Texas

(October 2021 – Present)

Interprets meter data analytics reports and graphs to define necessary repairs.

Maintains familiarity with the meter inventory and records changes.

Evaluates and repairs meters from various manufacturers.

Coordinates closely with the project management team to achieve goals, objectives, and specific timelines.

Maintains accurate records using portable devices and software applications.

Monitors inventory levels of supplies; ensures availability of adequate materials to conduct work activities; initiates request for new or replacement items.

Operates motor vehicle and hand-held computer or other equipment as necessary to complete repairs.

Follows safety procedures, reports unsafe activities and conditions, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals, places safety cones, markers, or signs to alert citizens potential hazards.

Houston County Sherriff Department - Jailer Crockett, Texas

(May 2021 – October 2021)

Responsible for the proper care, custody, and control of inmates housed within the Houston County Jail facilities.

Palestine Regional Medical Center – Plant Operations Palestine, Texas

(November 2020 – February 2021)

Performed preventive and corrective maintenance of equipment, systems and structures throughout the facility.

Installed, tested, maintained, and repaired machinery, equipment, and systems as scheduled or needed.

Performed utility and structural repairs as needed, alone or in collaboration with internal / external tradespersons.

Inspected, tested, and maintained records for all fire risers, sprinklers, extinguishers, fire doors, and other fire / safety-related equipment and systems.

Moved items within / between locations and from/to storage.

Ard’s Automotive Repair Center – Owner / Operator Waco, Texas

(May 1984 – September 2020)

Second generation owner/operator for an automotive repair shop servicing a large number of customers throughout the surrounding counties.

Services included all facets of mechanical vehicle repairs along with clinical diagnosis of repairs needed.

Responsible for up to 5 employees under my supervision.

Created a system of increasing customer satisfaction with an “aim to please” approach to business relationships and customers.

Compute accurate records of sales, repairs, income, purchases, time keeping, and payroll details.

Worked as a family-oriented team member alongside my employees and partner performing small to large technical problems and repairs.

Maintained inventory reports with minimal discrepancies.

Resolved issues through conflict resolution tactics with employees and customers.

Community Leadership / Involvement

City Councilman, Lacy Lakeview, Texas (1992-1996)

Served as Mayor Pro-Tempore, Northcrest, Texas (1993-1996)

Connally I.S.D. School Board Member, Waco, Texas (2010-2018)

Volunteer Fireman, Chalk Bluff, Texas (2000-2008)

Board of Directors- Lake Ioni Hunting & Fishing Club / Housing Authority (2020 - Current)

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