Customer Service Accra
Resume:
Amira Delle
Winter Garden, Florida • +1-407-***-****
Summary
Manager Profile
Patient-centric and dynamic leader with over seven years of experience, dedicated to supporting patient care management in clinical environments.
Talented at coordinating patient care while ensuring effective program management in alignment with organizational objectives. History of leading high performing teams and collaborating with medical professionals including nurses, doctors, and pharmacists. Highly experienced at processing authorizations and verification of insurance to efficiently deliver healthcare on time.
Areas of Expertise
•Care Management
•Program Management
•Leadership & Training
•Customer Service
•Process Improvement
•Regulatory Compliance
•Relationship Building
•Performance Management
•Data Analysis & Reporting
Career Experience
Chief Marketing Officer (CMO), Dellino Exclusive Showroom, Orlando, FL 2020 – 2022
Established and integrated marketing and business communications strategies in alignment with organizational goals. Directed marketing operations including conceptualizing campaigns, developing content, and overseeing distribution. Developed and integrated effective business communications and presentations including pitches and bids. Oversaw market research and competitor trend analysis to inform strategy.
●Championed business success by becoming sole distributor for 15 European furniture companies in West Africa by effectively supporting CEO to negotiate and secure partnerships.
Specialty Coordinator, Pro Health Pharmacy Solution, Orlando, Florida 2019 – 2020
Coordinated specialty care for patients by managing/authorizing medication delivery schedule and cooperating with nursing personnel to provide at-home care. Verified patient insurance information and processed authorization in collaboration with health care professionals. Led versatile cross-functional team while providing support, organizing training, and monitoring daily operations.
●Established and integrated effective plans to aid patients in receiving service from doctors’ offices/hospitals while ensuring insurance compliance to provide medication immediately in collaboration with managers and pharmacists
●Guaranteed patients received medication on schedule by swiftly resolving insurance and authorization issues.
●Enabled nurses to visit patients in homes during Covid19 lockdown by collaborating with nursing agencies and ensuring insurance covered costs.
General Patient Management & Care, Rabito Clinic Limited, Accra, Ghana 2015 – 2016
Oversaw daily clinic operations and patient management/care while integrating treatment plans. Led team while providing guidance, coaching, and support. Managed performance, supervised customer service, coordinated training, and oversaw human resource management. Assessed, mitigated, and reported on risk both monthly and quarterly.
●Received award for being best dermatological clinic in West Africa with highest positive reviews.
Supervisor, Dellino Forex Bureau, Accra, Ghana Date – Date
Managed daily operations of two forex bureaus in Bank of Ghana. Oversaw accounts and transactions in addition to performing audits while ensuring compliance with internal controls and external regulations. Provided operational oversight to tellers in addition to creating and delivering training on both customer service etiquette and human relations.
●Augmented profit margin through effective teamwork and transparency.
Education
Master of Business Administration
Webster University, Orlando, FL
Master of Health Administration
Webster University, Orlando, FL
Bachelor of Science in Business Administration Specialized in Marketing
University of Ghana, Accra, Ghana
Volunteer Experience
Volunteer Tutor/Assistant, Procter & Gamble Nigeria
Ambassador, CleanAcwa Foundation
Ambassador, Exchange Program
Languages
English, Fluent Arabic, Fluent Twi, Fluent Hausa, Fluent
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