Customer Service Sales
Resume:
PROFILE SUMMARY
Dуnаmiс, and rеѕultѕ-fосuѕеd Sales Manager with solid year’s of experience in deploying new business models, expanding channels, formulating effective go-to-market strategies, and driving market awareness. A motivated team player who consistently aims to push revenue expectations and exceed goals. Adept at explaining complicated sales concepts and financial data clearly and accessible to colleagues and clients. A creative and inventive thinker who craves a challenge and is not afraid to work outside the comfort zone. A collaborative leader, an advocate of accountability and empowerment with proven success in leading sales organisations to exceed corporate growth and profitability objectives. Committed to quality and excellence.
CORE COMPETENCIES
Organisational Skills
Excellent Customer Service
Accounts Management
Operational Leadership
Business Development
Problem Solving
Staff Training and Development
Strategic Business Planning
Startup, SMB Experience
Enterprise Sales Leadership
Lead Generation
Excellent Interpersonal Skills
Excellent Communication Skills
Executive Team Collaboration
New Customer Acquisition
Sales Presentations and Pitching
Strategic Alliance/ Partners
Budget Management
Critical Thinking Aptitude
Details-Oriented
Time management
Interpersonal Skills
Innovation and Creativity
Building Relationships
PROFESSIONAL SKILLS
Outstanding analytical, problem solving, and troubleshooting ability.
Ability to manage multiple critical issues and interact with management.
Proven ability to assess client needs, establish rapport, build trust, and close deals.
Ability to facilitate teamwork, build rapport and manage conflict.
Committed to professional development and able to complete specialised training as required.
Computer proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
Excellent communication, writing, managerial, and project management skills.
Highly qualified with exceptional verbal/written communication and strong leadership skills to effectively resolve problems and provide superior customer service.
Strong knowledge of sales services/products, outsourcing, and operations management to develop and execute high growth for business.
Strong motivator/team player with effective and excellent planning, organisational, and negotiation strengths and the ability to lead, reach consensus, establish goals, and attain results.
PROFESSIONAL EXPERIENCE
Sales Specialist CFAO Motors Nov 2021- Present
Managing a sales Team of 15(Regional Manager North)
Chief Strategist of the sales force
Forecast sales of upcoming months and quarterly basis on leads and projection
Maintain a strong focus on customer satisfaction
Set goals, track progress and lead the team to achieve or exceed quotas.
Key Account Management
Customer Conflict Resolution (Northern Region)
Customer Relationship Management.
Drive the sales team
Setting of Team Target and KPI
Compile report to management on progress of the sales team and grey areas where the members of the sales team need assistance(training)
Develop and Manage a CRM Platform to retain customers and seek out new prospects
Introducing tested prospecting methods
Product Costing
Market Segmentation by Sectors
Analyze sales history and trends to formulate policies designed to promote sales.
Co-ordinate leads and regular meetings with sales force.
Product Presentation/ Vehicle Demonstration
Ability to define problems and solving them, collection of data, establish facts and draw valid conclusion
Conduct KPI for the sales team.
Negotiation on behalf of the sales team to sign contacts and close deals.
Sales Specialist/Deputy Head of Sales Feb 2020-Oct 2021
Elizade JAC Motors - Nigeria
Conduct effective behavior-based sale huddles daily with the team to focus on the behaviors that would convert to sales.
Coach individual team performance daily utilising behavioral-based coaching and role-play techniques.
Drive sales goals, including new customer acquisitions and essential sales.
Establish, develop, and maintain positive business and customer relationships.
Responsible for meeting the sales targets of the organisation through effective planning and budgeting.
Develop the sales team through motivation, counseling, and product knowledge education.
Expedite the resolution of customer problems and complaints to maximise satisfaction.
Recommend improvements and changes as appropriate to company sales policies.
In the first 10months of 2021 the sales team exceeded its sales target by 40% as projected from previous year.
Customer Conflict Resolution for the sales force.
Customer Relationship Management.
Drive the sales team
Setting of Team Target and KPI
Compile report to management on progress of the sales team and grey areas where the members of the sales team need assistance(training)
Develop and Manage a CRM Platform to retain customers and seek out new prospects
Introducing tested prospecting methods
Product Costing
Market Segmentation by Sectors
Analyze sales history and trends to formulate policies designed to promote sales
Sales Specialist/Sales Manager April 2010 – Feb 2020
Coscharis Group Limited - Abuja
Partnered with the marketing teams to provide insight into best practices for displays and development of product pitches to boost sales projections.
Weekly update product knowledge training on model brands and competition activities.
Built rapport with customers and accurately assessed their needs to make recommendations and upsell to achieve sales goals.
Negotiated contract renewals and built complex services solutions tailored to meet individual client needs, fostering.
Presented, promoted, and sold products/services using solid arguments to existing and prospective customers.
Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
Accomplishment
As a Sales Executive, my team introduced the Ford brand into the Nigeria market and gained 30% of the pickup market share in 12months, dping the 4year service plan and giving our customers comfort.
As a Jaguar & Landrover Sales Specialist my team introduced the 5 year warranty and 1-year comprehensive insurance for all Landrover vehicles and increased our market from 45 to 68% against the grey market for Landrover and Jaguar Vehicles.
Instore Sales Consultant April 2010 - Sept 2014
Hewlett Packard/Brand Life - Abuja
Collaborated closely with HP retail partners to develop robust sales strategies and business plans to position HP offers in existing accounts optimally.
Ensured optimum fit with partner's capabilities, solid ROI on marketing investment, and mutually beneficial wins.
Represented high values and code of conduct to maintain professional standards for appearance and demeanor.
Educated Retail partners in specialisation to increase their technical appreciation of product/service/solution benefits and requirements.
Assessed and analysed all potential new business opportunities and developing current ones.
Engaged and led customer events, demonstrations, and appreciation days to drive product sales.
Responsible for all Sales Initiatives, Marketing, Promotions, and In-Store Activities, etc.
Key Performance Indicators
SalesForce Management
Active participation with the Salesforce to achieve our target.
Relationship/Customer Management
Accomplishment
My team increased the market share for HP products for laptops and printers in Nigeria from 65% to 85% in 2010, reducing Dell and Acer's market share.
Sales Representative Feb 2009 - March 2010
Reckitt Benckiser/Brand Life - Lagos, Nigeria
Continuously established and maintained an excellent network of business relationships due to extensive interaction and communication.
Created and generated sale reports and call quota reports weekly to 10 sales representatives as the team leader.
Emphasised product features based on an analysis of customers' needs and technical knowledge of product capabilities and limitations.
Computed database of their power brands of all sales outlets in Lagos as well as competing brands.
Collated data for and on behalf of management and device means and sales techniques that grew market share by 11%.
Resolved customer concerns immediately and effectively.
P.R.O (Volunteer)
CHRISTIAN MUSLIM UNITY FOUNDATION (CMUF) N.G.O.
EDUCATION
Ambrose Alli University - Ekpoma
B.Sc Eng. Electrical/Electronic Engineering
REFERENCES
Available upon request.
Eustace Amanosi Obaze
: Terrace 17 unit 3 Paradise Estate Life Camp, Abuja.
: +234-706-***-****
: ************@*****.***
Contact this candidate