Quick learner, Multi tasker, Building rapport, target driven
Resume:
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RACHEL TOMIMBANG NERI
Al Wahda St. Abu Dhabi, UAE
******.***@*******.***
Retail Sales Advisor for more than four excellent years in one of the leading telecommunication companies in UAE, two years as a customer service assistant, a new graduate as a Professional Caregiver with the highest class honor, willing to learn new things, embrace changes, and impart my knowledge with compassion, and understanding, and provide excellent support and assistance to the company. Work Experience Certificates and Training
Customer Service Representative KHDA/MOFAIC Attested IOHP Certificate Coles Health and Wellness Caregiver Professional Diploma Feb.2020- Apr.2022 Basic Life Support (AHA)
Certificate of Achievement Top 2
Retail Sales Executive Consumer & Enterprise Training Du Telecom Franchise Home & Fixed Service Training June 2015-Dec. 2019 Du Retail Way & Customer Service Training for Sales and Development
Caregiver(Informal)
Siquijor, Philippines
2004-2005
Skills and Competences
Customer Care Quick learner Up selling Conflict Resolution Result Oriented Meeting Deadlines and Time Management Accuracy and Attention to Details Clear Communication Adaptability and Active Listening Skills Empathetic and Friendly Strong multitasker Good physical strength and stamina Duties and Responsibilities
Customer Service
Answering queries about a company’s products or services Processing orders and transactions
Resolving issues and troubleshooting technical problems Collecting and analyzing customer’s feedback
Providing proactive customer outreach
Motivates new staff in handling demanding customers, and driving sales. Regularly handles cash management, inventory, and follow-up calls with customers. Process Point of Sale purchases, upsell and cross-sell products and services. Collecting payments and ensuring balanced cash drawers at the end of the day. Regularly communicates with the Store Manager and other Store in-charges to discuss opportunities and trends in the business
Caregiver
Administered medication to my granddad according to his physician Assisted in bathing protocols to ensure his hygiene Monitor his vital signs as instructed by his physician Provide companionship and emotional wellbeing
Complete errands on my granddad’s behalf
Lifting and turning over in transferring to a wheelchair, changing diapers, or during light exercises Doing light housekeeping jobs, like cooking his food and cleaning and dusting his bedroom Education
Caregiver Professional Diploma
Filipino Institute (2021-2022)
Bachelor of Science in Office Administration
Sacred Heart College
Misamis Occ. Philippines (2014-2015)
Bachelor of Science in Business Management
Siquijor State College,
Siquijor, Philippines (2003-2005)
Bachelor of Science in Accountancy
Saint Paul University of Dumaguete,
Negros Oriental, Philippines (2001-2002)
On a tourist visa
Reference upon request
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