Customer Service Legal Secretary

MELINDA REID

Rogue River, OR

510-***-**** cell

**********@*****.***

ADMINISTRATIVE AND CUSTOMER SERVICE PROFESSIONAL

A highly trusted, goal-oriented administrative support and customer service professional, whose confidence, perseverance and vision promotes success. A skilled project manager with the ability to motivate diverse teams to achieve project goals under tight time-lines. Adept at providing exceptional customer service while meeting business and/or service goals. Able to achieve bottom line profitability and/or service goals in ever-changing business environments. Unique ability to partner with clients and customers to ensure complete satisfaction.

CORE SKILLS

Customer Service Administrative Support Database Management Business Office Operations Sales/Marketing Planning/Organization Project Management IT/Business Software Proficiencies EMPLOYMENT BACKGROUND

FRY’S ELECTRONICS, SAN JOSE, CA

Fry’s Electronics and FRYS.com is a big box store and retailer of software, consumer electronics and computer hardware. Merchandising & Operations Supervisor September 2013 – February 2021

• Placing orders for new product as well as inventory control to ensure that all 35 stores have adequate inventory

• Meeting potential new vendors with new product as well as maintaining current relationships with existing vendors

• Research and create ad plan for weekly ads

• Entering new items into the data base and planning their appropriate placement for them in the stores

• Managing vendor sell thru and inventory of product Merchandising & Operations Expediter February 2012 – September 2013

• Assist Merchandising & Operations Supervisors with orders placed and processed in a timely manner to ensure product is delivered to all store locations

• Resolve pricing discrepancies between invoices, receivers and purchase orders

• Generate transfer-orders to transfer product within all 35 stores for stock balance and weekly ads

• Maintain accurate vendor information including contact, product description, part number and pricing

• Complete vendor tasks or projects including sell thru and inventory reports Customer Service Representative May 2011 - February 2012

• Always present a professional impression to customers by courteously and efficiently handling a ll incoming calls

• Responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquires and research information

SOUTH BAY SEDAN, SAN JOSE, CA March 2010 – October 2015 South Bay Sedan is a full-service luxury transportation company. Administrative Assistant

• Provide customer service to existing clients as well as potential customers from incoming call

• Generate responses to correspondence containing routine inquires from email

• Prepare quotes for reservations via online and email

• Dispatch drivers for new rides as well as airport pick ups

• Complete data, run reports and process payroll on a bi-weekly basis MELINDA REID PAGE 2

SVB ALLIANT – PALO ALTO, CA October 2000 – August 2009 Alliant was a full-service investment bank.

Executive Assistant to CEO

• Professionally and efficiently provided for all administrative support needs of the Chief Executive Officer, managing CEO’s calendar, organizing often complex worldwide travel, handling correspondence and office phone reception, etc.

• Handled travel planning to include attending to all accommodation requests and the development of expense reports for timely reimbursement

• Major contributor to the productive flow of business activities by adroitly handling all calls for building maintenance and repair, computer repair, directed visitor and business traffic and provided follow-up to guarantee issue closure.

• Anticipated needs of CEO and made arrangements to meet their upcoming work requirements, relieving them of the need to spend time and effort planning numerous administrative tasks

• Supplied critical business information to senior management by accurately maintaining databases

• Adeptly organized important business meetings, both on-site and off, ensuring the adequacy of all meeting facilities, supplies, refreshments and equipment. Utilized planning and organization skills to coordinate events and conferences including booking rooms in large venues, scheduling caterers and selecting menus, and arranging for transportation for attendees

GRAY CARY WARE & FREIDENRICH LLP, PALO ALTO, CA 1999 – 2000 Legal Service Provider

Legal Secretary

• Assisted several attorneys such as Managing Partners, Partners, and Associates and including paralegal support

• Worked in the Bankruptcy Group as well as assisted other specialty groups as an interne such as Employment, Tax and Trust, Corporate and 1st Amendment

• Generated responses to correspondence containing routine inquires

• Completed extensive court filings by their deadline

• Coordinated client meetings

• Heavy calendaring and time keeping for client invoicing EDUCATION

General Studies and Business Administration

Ohlone Community College - Fremont, CA

PROFESSIONAL DEVELOPMENT, SPECIALIZED TRAINING AND LICENSURES

Selected to support the CEO at Alliant from a handful of other Executive Assistants when he came on board after the company was restructured

Member of committee to restructure CRM system before it could be rolled out to company

Joined the law firm as a Legal Secretary Intern and quickly was promoted to Legal Secretary in company record timing – three months

Completed an additional course in legal secretarial practices COMPUTER SKILLS

Advanced Skills with Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook, and Publisher

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