Customer Service Account Manager
Resume:
YELITSE Diaz
Concord CA, 94553
***********@*****.***
BUSINESS DEVELOPMENT/PRODUCT MNGR/SR.ACCOUNT MNGR/ SALES PROFESSIONAL SUMMARY
Dynamic professional with 23+ years’ experience in sales, business development and customer relationship for any business related. Moving into positions of great responsibility from Sales Representative to Product Manager, results in the ability to take any business related challenge.
● In-depth Knowledge and experience in sales processes coordination from retail market to large scale Corporations, including import and export processes.
● Proven success, leading business development efforts, driving multiple customers and opportunities at the same time, closing great deals and increasing potential revenue within organizations. RELEVANT EXPERIENCE CARACAS – VENEZUELA 1997-2017
FUTURETECH LATIN AMERICAN INC
Project development (Government) / Manager of Purchasing September 2010 – July 2017
• Realization of several projects required by the Venezuelan government, fulfilling the following stages: Information gathering on requirements in the automation of specific areas, hardware quotes, software, supplies, networks, antennas, telecommunications, training of users and administrators, installation, mobile and technological distribution, participating in all stages of sales execution and after sales support, including the export of final products.
• Detailed experience of the technology and the mobile market in Latin America GPS navigators - Exploration of land for planting, detailed search of minerals on land and ocean.
• Concessions and mobile and technology commercial opportunities successfully planned and developed in LATAM, which provide all the required coordination and assistance that result in high level customer satisfaction.
• Concentrates sales efforts by studying the volume available and the potential of distributors and distributors.
• Monitor the competition consult real market information about prices, products and offers
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
• Coordinate with internal and external transporters and the dispatch department for the timely loading, transport and discharge of customer orders according to the customer's product requirements and delivery instructions. HARDWELL TECHNOLOGIES, C.A.
Account Manager / Purchasing / Government January 2003 – December 2008 Management of projects to purchase computer hardware and peripherals for international and national clients.
• Major brands such as Avaya, Biamp Systems, Oracle, Cisco, Da-lite, Crestron, Dane-Elec, Extron Electronics, Infocus, Polycom, Compaq, Dell, Hewlett Packard, CA Technologies, Newlink, Panduit, Nortel and Jupiter. Software Licensing Microsoft, Panda Antivirus
• Responsible for preparing status reports including monitoring and closing. Implementation of discounts and increase of credit line through Manufacturers (Dell) and Wholesalers (IngraMicro, TechData, Magnabyte, Cubix)
• Coordinate with internal and external transporters and the dispatch department for the timely loading, transport and discharge of customer orders according to the customer's product requirements and delivery instructions.
• Management of internal warehouse and personnel for the delivery and installation of equipment, planning from 1 to 3 years in terms of supply requirements (cartridges, toner, sheets) and equipment maintenance (parts and pieces for use) Brands: Hewlett Packard, Lexmark, Xerox. COMPUTADORAS MAGNABYTE June 2001 – November 2003
Account Manager
● To prospect for and grow sales of products through effective targeting of key customers, product demonstrations, trials, proposals and contract agreements.
● Provide leadership to ensure effective management of company products within distribution channels in LATAM, ensuring all matters arising are dealt ethically, professionally and in the quickest time possible.
● Support and management product life, tracking detailed information of products and prices changes in the global mobile phone market in Latin America.
● Weekly opening new accounts in Latam and South America captive clients, making daily sales in Hardware and Consumables for all the brands that represent the company; helping and supervising and follow up the current flow of operations until obtain the sale, development sales to countries where the company never was involved in sales or marketing operations.
● Recommends changes in products, service, and policy by evaluating results and competitive developments.
● Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
● Adjusts content of sales presentations by studying the type of sales outlet or trade factor. DISTRIBUIDORA CUBIX January 2000 – November 1998
Account Manager
● Facilitate company’s growth, assisting in handling its International Distribution networks efficiently through Venezuela and Latin America Contribute to make best profit and growth in revenue closing important deals for the organization and weekly opening new accounts around
● Advice, research and analyze Latin American distribution channels associated with the diversification of the Company’s products and services throughout Venezuela & Latin America
● Managing customer service & logistic, filing & reporting.
● Handling existing accounts, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors for Latin-America.
● Growing daily sales in Hardware and Consumables for all the brands main that represent the company; helping and supervising the current flow of operations until obtain the sale, I’m helped and coached new sales person and developed sales to countries where the company never was involved in sales or marketing operations.
● Provide leadership to ensure effective management of company products within distribution channels in LATAM, ensuring all matters arising are dealt ethically, professionally and in the quickest time possible.
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CHS VENEZUELA, C.A. December 1998 – January 1995
Product Manager /Hewlett Packard
● Responsible for Hardware and Consumables Sales; being the corporate link between HP, distributors and retail stores. Supervised, coached and developed sales staff.
● Coordinated the presentation of sales briefings; in charge of PO processing in coordination with inventory levels. Focused in product rotation and product aging.
● Successfully executed budgets and forecasting for Miami and regional operations. Compile and submit reports on time as required by management, conducting competitor product and pricing surveys within the region, market study. Monitors competition by gathering current marketplace information on pricing, products, deals.
● Support and management product life, tracking detailed information of products and prices changes in the global mobile phone market in Latin America.
● Compile and submit reports on time as required by management, conducting competitor product and pricing surveys within the region, market study. Monitors competition by gathering current marketplace information on pricing, products, deals
● Adjusts content of sales presentations by studying the type of sales outlet or trade factor. SEGUROS MERCANTIL. December 1994 – January 1991
Programmer analyst /AS400
● Programming in RPG language, IBM AS / 400 equipment (Mainfrane) maintenance of programs, realization of programs in the area of insurance, issuance of policies and claims, updating of data for statistics and setting of rates
SKILLS
● Proactive and assertive, able to establish immediate trust and confidence
● Persistent, patient, and sensitive to customer’s needs and apprehensions.
● Ready to face challenges, always trying to innovate and develop new paths to succeed.
● Strong organization skills
● Sincere, dynamic and hard-working.
● Excellent communications skills and exceptional team player.
● Ability to work with budgets and forecasting.
● Negotiation skills for projects, setting customer expectations and gathering their requirements and goals.
● Easy learning of new concepts and strategies to meet demands of the growing business industry and apply these to any enterprise project.
● Proficient with Microsoft Office, Lotus Notes, Flexline, Facys, Lotus CCmail, SBT, Baan, Saint, Dymnamics.
● Great customer service skills, able to work under big amounts of stress. EDUCATION
1989 – 1994 Computer Science Degree /University Technological Institute. CARACAS - VENEZUELA 1995 – 1998 Administration in Management /University Jose Maria Vargas CARACAS - VENEZUELA 1998 – 2000 Post-Grade in Public Management /University Santa Maria CARACAS – VENEZUELA LANGUAGES
● Spanish (Native)
● English (speaking & writing)
PERSONAL REFERENCES UPON REQUEST
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