Front Desk Data Entry

My customer service background stems from my previous position in office management as well as having 10 years of receptionist experience which is my most recent position.

My position as office manager has built my integrity; being coherent and building a team of togetherness so that there are unity and solidarity in the workplace. Dealing with escalated issues from unhappy customers has taught me patience and the need to understand their issues from how other people view things. Putting myself on the other side, being able to resolve the issue without losing the customer, and both parties being able to walk away happy.

Skills

Understanding spa services

Expert in customer service

Appointment scheduling

Front Desk Management

Spa maintenance

Attentive to detail

Excellent at multi-tasking

Problem resolution

Attentive to deadlines

Proficient in Microsoft and Excel

Employee training

Accomplishments

Administrative work

●Created new manual for documenting all spa products while creating an easier mechanism of training employees by creating a training schedule, and processing paperwork.

Training

●Successfully trained staff in all office systems, databases, policies, and procedures while minimizing errors made by employees

Research

●Investigated and analyzed client complaints to identify and successfully resolve issues

Office Manager March 2018 – Mar. 2020

Integrated Commercial Solutions Mableton, GA

●Maintained detailed administrated and procedural processes to improve accuracy and efficiency.

●Verified and logged in deadlines for responded to daily inquiries

●Maintained the front desk and reception area in a neat, organized fashion.

●Planned meetings and prepared conference rooms

●Ensured that information in computer was up to date and accurate

●Hired and trained employees

●Data Entry

●Upload images on web-based software

●Defused escalated complaints

●Communicated with contractors while out in the field when new work orders came in

●Updated staff and employees on new guidelines, rules, and regulations for Hud and FHA Loans

●Trained office staff on new software

Spa Receptionist May 2021-May22

●Greet Clients Douglasville, GA

●Check-in/Check-out Clients

●Answer phones

●Appointment Scheduling

●Order supplies

●Payroll

●Client complaints

●Update spa manual procedures

●Schedule spa meetings

Education and Training

GTCC 1984

Greensboro, North Carolina

Northeast Guilford

Mcleansville, North Carolina 1984

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