Customer Service Phlebotomist
Resume:
Lori Jarrells
Whitsett, NC 27377
****.*.*******@*****.***
I am a certified phlebotomist looking to be an integral part of a committed team of professionals where I can use my skills in specimen analysis and lab reporting to contribute to the efficiency of the laboratory while continuing to grow my skills and expertise.
EDUCATION –
Germanna Community College Workforce Division – Fredericksburg, VA
NHA Certified Phlebotomist, 04/2022
Leon's Beauty School Inc. - Greensboro, NC Western Alamance High School - Elon, NC
Cosmetology, 11/2003 High School Diploma, 06/2001
WORK HISTORY –
Phlebotomy Training 03/2022 to 04/2022 LabCorp Fredericksburg, VA
Skilled in maintaining safety for blood collection and handling
Experienced in Venipuncture and Capillary puncture techniques
Reviewed patient medical records
Skilled at storing blood samples safely
Cared for patients and donors
Assured quality to produce the best result from samples
Tracked the collected blood specimens by tagging, dating and noting down the time of collection
Assured safety of patients while taking blood samples
Restocked blood draw tubes and materials needed for daily draws
ASSISTANT MANAGER 01/2018 to 05/2021 U-Haul of Fredericksburg
•Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
•Supported staff development and goal attainment by focusing on skill development and job satisfaction.
•Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
•Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
•Trained team members in successful strategies to meet operational and sales targets.
•Established and optimized schedules to keep coverage and service in line with forecasted demands.
•Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
•Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
•Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
•Handled customer service by dealing with complaints, organizing stock and answering customer questions.
•Maintained positive customer relationships by responding quickly to customer service inquiries.
•Communicated with managers of other departments to maintain transparency.
•Advanced to key holder and assistant manager-in-charge in manager's absence.
MASTER HAIR STYLIST 03/2003 to 10/2017 JC Penney’s Salon and Bubbles Salon
•Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
•Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
•Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
APPOINTMENT RECEPTIONIST 2006 to 2008 Family Practice of Warrenton
•Scheduled patient appointments
•Answered incoming calls and directed them to appropriate associate
•Organized and greeted sales representative visits
•Pulled and organized patient files
REFERENCES
Julie Wonsik Anne Simmer Michele Pomrink
Phlebotomy Instructor LabCorp Site Coordinator x14564 LabCorp Phlebotomist x01988
********@*****.*** 540-***-**** 703-***-****
Karen Norman Mary Kobman Moises Romero
LabCorp Phlebotomist x14564 LabCorp Phlebotomist U Haul Manager
703-***-**** 856-***-**** 540-***-****
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