English Teacher Customer Service
Resume:
Emily Baker
CELL: (**6) 640-154
EMAIL: ************@*****.***
SKILLS AND QUALIFICATIONS:
Problem Solver
Ability to work independently or with a team
Leadership
Multi-Tasking
Educator
Proficient in Digital Media
SUMMARY:
Proven success in conflict resolution
Measurable results in communication and customer service
Success product recovery in high volume amounts
EXPERIENCE:
In-home Healthcare Services 08/2021-present
Advo Companies Inc Amarillo, TX
●Worked with clients on functional living skills
●Worked with client on daily living activities
●Implemented curriculum according to Individual Production Plan
●Worked on arts and crafts one on one, as a group, or hand over hand to create a final product.
9th and 11th grade English Teacher 8/2020-05/2021 Hereford High School, Hereford, TX
●Developed and implemented lesson plans that fulfilled the requirements of the district's curriculum program and accommodations for differences in student learning styles;
●Presented subject matter based on state mandated guidelines
●Maintained confidential records for students
●Explained guidelines to variety of audiences within relevance to each student or subject
●Oversaw/ Managed/ Supervised student led organizations
Multi-subject Tutor
Club Z Tutoring, Plano TX 01/2019-08/2019
●Developed and Implemented lessons based on needs of student and requests from teachers
●Worked individually with student to ensure retention and success
●Maintained confidential records for families
●Explained guidelines to variety of audiences within relevance to each student or subject
High School Teacher, English 01/2017-06/2018
Harmony Public School, Dallas TX
●Developed and implemented lesson plans that fulfilled the requirements of the district's curriculum program and accommodations for differences in student learning styles;
●Presented subject matter based on state mandated guidelines
●Maintained confidential records for students
●Explained guidelines to variety of audiences within relevance to each student or subject
●Oversaw/ Managed/ Supervised student led organizations
Cornerstone Staffing/Customer Service 09/2016-12/2016
Service King, Richardson, TX
●Called customers from a queue and set up tows for wrecking services associated with Service King
●Called Service King location to confirm receipt of vehicle
●performed customer service duties as needed when customers had questions or concerns
Office Manager/Tax Preparer 02/2016-04/2016
Liberty Tax Services, Plano, TX
●Prepared tax returns for customers who came in to local branch and produced the highest amount of tax returns for the local branch for the 2015 tax year.
●Supported and maintained relationship with customer service and local branch as well as other branches in the area.
●Assisted in supervisory role for 5-10 people.
Payment Recovery Specialist 09/2013-02/2015
Broadsword Student Advantage/Affordable Life Plans, Carrollton, TX
●Contacted clients on delinquent payments; rescheduled payments; assisted with customer service issues.
●Handled complaints regarding products and services from consumers and customers already loyal to the company.
●Taught other employees about products and services offered in order to better help the customers
●Educated consumers about the products and services as well as upcoming relevant marketing tools available.
Scheduling Coordinator 06/2011-09/2013
CenseoHealth, Dallas, TX
●Scheduled Medicare patients for in-home physician visits;
●Maintained physician schedules.
●Reasonably met quota standards within company regulations
●Kept Highly confidential records and maintained confidentiality in regards to patron information
Stay at Home Mother: 06/2008-06/2011
Substitute Teacher, All grades all subjects 09/2008-01/2009
Denton Independent School District, Denton, TX
●Developed and implemented lesson plans that fulfilled the requirements of the district's curriculum program and accommodations for differences in student learning styles;
●Presented subject matter based on state mandated guidelines
●Maintained confidential records for students
●Explained guidelines to variety of audiences within relevance to each student or subject
Elementary Teacher, English and Social Studies 08/2007-06/2008
Wylie Independent School District, Wylie, TX
●Developed and implemented lesson plans that fulfilled the requirements of the district's curriculum program and accommodations for differences in student learning styles;
●Presented subject matter based on state mandated guidelines
●Maintained confidential records for students
●Explained guidelines to variety of audiences within relevance to each student or subject
●Oversaw/ Managed/ Supervised student led organizations and Universal Interscholastic League competitions
Middle School Teacher, English Language Arts 08/2006-05/2007
Denton Independent School District, Denton, TX
●Developed and implemented lesson plans that fulfilled the requirements of the district's curriculum program and accommodations for differences in student learning styles;
●Presented subject matter based on state mandated guideline
●Maintained confidential records for students
●Explained guidelines to variety of audiences within relevance to each student or subject
●Oversaw/ Managed/ Supervised student led organizations and Universal Interscholastic League competitions
High School Teacher, English/Language Arts 08/2005-06/2006El Paso Indepenedent School District, El Paso, TX
●Developed and implemented lesson plans that fulfilled the requirements of the district's curriculum program and accommodations for differences in student learning styles;
●Presented subject matter based on state mandated guidelines
●Maintained confidential records for students
●Explained guidelines to variety of audiences within relevance to each student or subject
●Oversaw/ Managed/ Supervised student led organizations and Universal Interscholastic League competitions
EDUCATION:
West Texas A &M University, Canyon, TX, B.S. English/Education
COMPUTER SKILLS:
Proficient in Microsoft Office Suite, Corel Word Perfect Suite, Social Media (Facebook, Twitter, Instagram, Snap Chat); Database and Spreadsheet software, presentation software, email
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