CANDICE M.

WELLS

adre0m@r.postjobfree.com

936-***-****

**** ** *** **. *** #33 Huntsville, TX 77320

https://www.linkedin.com/in.candice-wells-bb101134

SKILLS

Exposure Assessment

Claim Reviews

Employee Safety

Risk mitigation

Memoranda of Understanding

Trend Analysis

Root Cause Analysis

Data analysis

Conducting investigations

Customer Communication

Written Communication

Attention to Detail

Organization and Time Management

Flexible and Adaptable

EDUCATION

University of Arizona

Tucson, AZ • 04/2022

Master of Arts : Healthcare Administration

GPA 3.83

Ashford University

San Diego, CA • 08/2020

Bachelor of Arts : Healthcare Administration

GPA 3.49

Texas School of Business

Houston, TX

Medical Assistant/Phlebotomist Certification

Victory Christian High School

Tulsa, OK

High School Diploma

CERTIFICATIONS

Risk Manager, Texas Department of Criminal Justice, 2016

State Agency Portable Fire Extinguisher Inspection, State of Texas Office of the State Fire Marshal

Training for Staff Trainers, Texas Department of Criminal Justice, 2017

Hostage Negotiation Training, Texas Department of Criminal Justice, 2018

Safety Culture and Organizational Change, Texas Department of Criminal Justice, 2017

30 FEMA Continuing Education Certifications in various courses

Blood-borne Pathogens Provider Card Holder

Healthcare CPR/AED Provider Card Holder

Basic Life Support (BLS) Provider

Pediatric Advanced Life Support (PALS) Provider

Advanced Cardiac Life Support (ACLS) Provider

NIH Stroke Scale – Test Group A

PROFESSIONAL SUMMARY

Knowledgeable Risk Manager equipped with strategic planning and program leadership abilities honed in organizational environments. Establishes solid and successful policies to mitigate risk at each level and establish clear assessments, prevention, and containment procedures. Familiar with regulatory requirements to maintain strict controls.

PROFILE

www.linkedin.com/in.candice-wells-bb101134

WORK HISTORY

Texas Department Of Criminal Justice - Risk Manager

Huntsville, Texas • 10/2016 - Current

Oversee the daily activities of the Alternate Unit Risk Manager (AURM), providing training, evaluation of performance and arranging days where they are required to step in perform the role of URM in their absence. Identify areas the AURM needs additional development and provide training to support their professional growth

Oversee the units Collateral Duty Safety Officers (CDSO), monitoring performance, providing training and development, provide technical assistance as needed, along with holding quarterly meetings to discuss pertinent topics and performance progress

Counseling of staff in performance, identifying development and training needs based upon those evaluations

Alternate Regional Risk Manager for the 12 units in Region I the last three years. Supervision of 12 Unit Risk Managers, providing technical assistance as needed, in the absence of the Regional Risk Manager

Planning, development, coordination and evaluation of policies and procedures.

Monitor compliance with policies and procedures implemented, evaluating program activities, and determining the need for revision and updates over time

Liaison for local government agencies in the planning and coordination of emergency plans

Advised senior managers on policy strategies for reducing liability and preventing losses

Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.

Investigated allegations to check validity and recommend actions to minimize risk.

Kept operations in compliance with OSHA, state and federal regulations through regular safety inspections and hazards management strategies.

Taught employees how to control risks at the front line.

Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.

Handled injury claims according to internal risk management policies, minimizing liability by leveraging expertise and available tools.

Employed strong program management skills to successfully define and manage ongoing initiatives designed to control all risks.

Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.

Analyzed impact of environmental disasters to physical data centers and create and implement response plans.

Administered internal risk mitigation program, keeping risk low by proactively examining processes and related documentation.

Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.

Produced and filed reports weekly, monthly, and quarterly to inform senior management of current activities and progress with investigations.

Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.

Developed, deployed, and enhanced procedures to reduce organizational exposure to fraud.

Implemented financial risk management policies, limits, and strategies that complied with standards and strategic imperatives of the organization.

Worked within agency software and utilized office programs to compile and review information.

Monitored industry, technological and economic developments to stay current on potential risks.

Completed statistical reviews to uncover trends, patterns, and variations.

Built contingency plans to successfully handle emergencies.

Developed and implemented COVID protocols to help mitigate risks associated with COVID-19.

Conducted contact tracing reports to potentially identify sources of exposure or track an individual's movements to ensure proper notifications were made on exposure.

Texas Department Of Criminal Justice - Property Room and Logistics Supervisor

Huntsville, Texas • 04/2010 - 10/2016

Supervised Property Room in the collection and storage of inmate belongings.

Organized paperwork for incoming and outgoing transportation of inmates to different facilities.

Prepared, processed, and maintained forms, reports, logs, records, and activity journals.

Led intake and processing of inmates by handling paperwork and searches.

Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers.

Tracked inmates through headcounts, visitor logs and scheduled activities.

Observed behavior of inmates individually and in groups.

Inspected worksites and crew trucks for contraband, cleanliness, and safety.

Received and accounted for personal possessions and determined inmate work assignments.

Identified facility openings and designated inmates to housing units.

Escorted inmates to and from cells, court, hospitals, and medical appointments.

Conducted routine and emergency headcounts.

College Park Medicine - Head Floor Nurse/Certified Medical Assistant/Certified Phlebotomy Technician

The Woodlands, Texas • 02/2008 - 06/2009

Supervised all on-the-floor nurses

Sanitized, restocked, and organized exam rooms and medical equipment.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Documented vital signs and health history for patients in clinic and hospital environments.

Collected and documented patient medical information such as blood pressure and weight.

Called and faxed pharmacies to submit prescriptions and refills.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Taught patients about medications, procedures, and care plan instructions.

Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Prepared and administered medications to alleviate patient symptoms.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Maintained detailed records of test results by entering data and patient information into computer.

Liaised with patients and addressed inquiries, appointment requests and billing questions.

Oriented and trained new staff on proper procedures and policies.

Efficiently performed insurance verifications, pre-certifications, and pre-authorization functions.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Prepared lab specimens for diagnostic evaluation.

Measured patient pulse oximetry.

Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Implemented care and efficiency improvements to support and enhance office operations.

Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Measured patient spirometry.

ACCOMPLISHMENTS

70 + WPM, Filing, Handling of multi-line telephone system.

Assisted in the creation and implementation of COVID-19 protocols within the correctional setting of the O.B. Ellis Unit.

Alternate Regional Risk Manager for 18 facilities.

TDCJ Ellis Unit Employee of the Month in April of 2019.

Proficient in audit preparation and response.

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