Customer Service Data Entry

Donnet Aleta Bowman

*** ****** **** ****, *** Windsor, New York, 12553

845-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Goal-oriented individual with a pleasant personality and tenacity that knows no restrictions. A lengthy background and commendable history in customer service. A multitasking person, highly ambitious, effective communication and relationship building skills. Considered driven, talented, smart and a valuable addition to any team.

SKILLS/ACHIEVMENTS /ABILITIES

Completed a course in Microsoft Office Suit including Excel, Word and Outlook

• Gained working experience in Quick Books Gained hands on experience in

Customer Service and Customer

Relations working in the related field for nine (9) years. I have good communicative skills I am always willing to learn new things and am a fast learner I possess the ability to balance competing priorities I enjoy dealing with different types of people.

WORK HISTORY

Nature’s Pantry 2020 - Present

Front End Manager

Duties include:

Ensure smooth Opening/Closing of the business

Scheduling

Weekly inventory

Write checks

Prepare Deposits

Daily Balancing of Cash Box and Tills at start and end of day

Customer Service Relations

Staff supervision and training of new staff

Pricing

Merchandising

Answering Telephone

Caribbean Agriculture Research and development Institute (CARDI) 2007-2020

Administrative Secretary/Accounts Clerk Duties include:

•Filing

•Responding to emails

•Customer Service Relations

•Human Resource Duties

•Keeping Time sheep records

•Maintain Fixed Asset Register

•Ensure servicing of all field & office equipment

•Ensuring smooth opening and closing of Business daily

•Staff supervisor and Training new staff in new staff in country offices

•Answering telephone

•Shipping orders

•Representing Company at Functions

•Organizing Workshops/Open Days/Tours

•Liaise with PS of Min of Finance & Agriculture to facilitate Exemption of Taxes on overseas purchases

•Invoicing and Data entry using Solomon Program

•Uploading invoices/CPV to portal for regional viewing

•Prepare Salaries/Wages

•Pay Bills

•Accounts Receivable

•Accounts Payable

•Write/Print Checks

•Banking

•Prepare Bank reconciliation for all company Accounts

•Prepare Weekly/Bi Weekly/Monthly & Annual Financial Reports

•Prepare reports for year end closure

The Carib Bean Coffee Roaster 2005-2007 Office Assistant Duties include:

•Customer service and relations

•Answering the telephone and screening calls

•Banking

•Accounts receivable

•Invoicing, data entry and basic bookkeeping using Quick Books

•Daily Balancing of Cash box

•Filing

•Ensuring the smooth opening and closing of the business on a daily basis

•Managing Store and arrange displays

•Keeping Time sheet records

•Keeping monthly inventory

The Body Shop 1998-2005

Customer Service Rep. and Office Assistant Duties included:

•Staff supervision and training of new staff

•Customer service and relations

•Keeping and managing inventory

•Banking

•Invoicing and Data entry using Point of Sales Program

•Writing checks

•Daily Balancing of cash box at start and end of day

•Answering telephone

•Filing

•Ensuring smooth opening and closing of the business daily

•Representing the company at functions

1997-1998 – Emperor’s High Fashion Cashier/Sales Clerk Duties included:

•Cashing

•Handling all Sales

•Responsible for opening and closing the business

EDUCATON

Otto’s Comprehensive School- High School Diploma 1997

CERTIFICATION

Computer Training Center 1998, Business Ethics Training and

Development Program 2008 Courses taken, Bookkeeping, English

Language, Social Studies, Mathematics, Craft

PERSONAL INFORMATION

Date of Birth 27th August 1979 Marital Status: Single

REFERENCE

Mrs. Monique Bowman, Manager Wellness Department Nature Pantry,646-***-****

Mr. Bradbury Browne, Officer In Charge, CARDI, 1-268-***-****,

Ms. Caryl Moore, World Star Travel, Manager, 1-268-***-****/02

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