Customer Service Branch Manager
Resume:
Rina van Dyk
Branch Manager
EDUCATION
Institution: Edcon Training Academy
Subjects: - Developing Leader
- Operations Business
Academy Programme
- Certificates In Retail (levels A;
B and C)
- IR
Institution: Academy Of Learning
1993
Subjects - MS Dos & Word Perfect
: **********@*****.***
in: linkedin.com/in/rina-van-
dyk-81388b78
Secunda, Mpumalanga, SA
Languages: Afrikaans, English
SUMMARY
Professional Profile:
29 Years Retail experience with proven track record of assisting Senior Management with duties.
Experienced in the use of Microsoft office. Lots of marketing experience with Google Business, Facebook, Instagram, Big Commerce. Able to deliver exceptional Customer Service and much focused on detail when it comes to all administration. Able to liase with staff, suppliers and customers to provide executives with the support they need to achieve business goals.
Core Skills:
- Time Management - Customer Liaison
- Attention to detail - Supplier Liaison
- Communication - Technical competency
- Fast learner - Problem Solving
- Budget driven - Work under pressure
- Marketing - Strong leader
EXPERIENCE
Institution: Prinshof School
1992
Subjects:
- Afrikaans
- English
- Maths
- Typing
- Physiology
Organisation: Executive Beds
Position: Branch Manager
2021 - still
Duties and Deliverables:
All store administration and marketing
Direct and telephonically sales
Displays and implementation of promos
Driving sales to achieve monthly store and
personal targets
Training of new staff
Receiving and ordering of stock
Organisation: Mattress Medi Centre
Position: Branch Manager, Area
Manager, Marketing Manager
2012 to 2021
Duties and Deliverables:
Driving sales in stores to achieve target
Administration
Customer Service
Maintain shrinkage
Marketing for company
Compiling Reports for Head office
Training
Receiving and ordering of stock
Communicating with Suppliers
Assist with PC issues (IT) up to point were
not able to
Website and Online Sales
Handling of all company customer
complaints as well as administering of
Helopeter site complaints
REFERENCES
Organisation Edcon
Position: Casual worker (Edgars and Jet)
1993 to 1999
Assistant Manager Finance (Jet)
1999 to 2007
Branch Manager (CNA)
2007 to 2012
Duties and Deliverables
Driving Sales to achieve target
Maintain Shrinkage
Assisting senior management with checking
of administration and stock takes in other
branches
Training
Staff tasking and scheduling
Compiling reports for Head Office
Handling of customer complaints
Dealing with 3rd party claims when account
holders pass away or retrenched
Merchandising
Implementation of promotions
Receiving and ordering of stock
Name and Surname Cynthia Beach
Owner Executive Beds
Email address: **********@****.**.**
Telephone Number: 082-***-****
Name and Surname: John Beach
Owner Mattress Medi Centre
Email address: ****@********.**.**
Telephone Number: 083-***-****
Name and Surname: Adele Smit
Superior at Jet
Name and Surname: Madeleine Gerber
Superior at Jet and CNA
Telephone Number: 083-***-****
Email address: *.******@*****.**.**
Telephone Number: 083-***-****
Contact this candidate