Customer Service Representative
Resume:
OLAYINKA DEBORAH BOLU
Location: No * Ayoola Street, Oworonshoki,Lagos State, Nigeria.
Mobile: 081********
Email: **********@*****.***
Date of Birth:14 December 1996
Nationality:Nigerian
State Of Origin:Ogun State
L.G.A: Abeokuta North
SUMMARY
A graduate of Mass Communication with experience in Microsoft Office Suite, Excel, researching and implementing solutions to problems. Proven ability to multitask, learn quickly and work under minimal supervision. A team player who participates effectively with colleagues/staffs and management to achieve all goals within specific time.
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT (RCCG) 2020 - Till Date
* Reporting to senior management and performing secretarial and administrative duties.
* Typing, formatting, and editing reports, documents, and presentations.
* Entering data, maintaining databases, and keeping records.
* Liaising with internal departments, answering calls, and making travel arrangements.
* Managing internal and external correspondence on behalf of senior management.
* Scheduling appointments, maintaining an events calendar, and sending reminders.
* Copying, scanning, and faxing documents, as well as taking notes.
* Preparing facilities for scheduled events and arranging refreshments, if required.
* Ordering office supplies and replacements, as well as managing mail and courier services.
CUSTOMER SERVICE REPRESENTATIVE (AIRTEL) 2019 - 2020
Maintained a positive, empathetic, and professional attitude toward customers at all times.
Responded promptly to customer inquiries.
Communicated with customers through various channels.
Acknowledged and resolving customer complaints.
Knew products inside and out so that you can answer questions.
Processed orders, forms, applications, and requests.
kept records of customer interactions, transactions, comments, and complaints.
communicated and coordinated with colleagues as necessary.
provided feedback on the efficiency of the customer service process.
Managed a team of junior customer service representatives.
Ensured customer satisfaction and provide professional customer support.
OSUN BROADCAST CORPORATION (NYSC) 2018 - 2019
Planned, researched and wrote my own scripts before broadcast.
Delivered information to the audience in a manner appropriate to the programme.
Followed detailed instructions from the production team in order to keep everything to plan whilst on air.
Read from auto-cues, learning a script or sometimes performing without formal preparation.
Reacted quickly and positively to any problems or changes.
EDUCATION
Human Resource Management 2019
National Youth and Service Corps(NYSC). 2019
B.Sc Mass Communication(Second Class Lower Division) 2017
Olabisi Onabanjo University, Ago Iwoye. Ogun State.
Ruby Springfield College(W.A.E.C) 2012
SKILLS AND EXPERTISE
Computer proficiency.
Leadership experience.
Communication skills.
Organizational know-how.
People skills.
Collaboration talent.
Problem-solving abilities.
Ability to multitask Efficiently and Effectively.
Intelligence.
Teamwork Oriented.
Innovation Driven.
Strong work ethics.
Ability to comprehend quickly and effectively.
REFERENCES
Mrs. Toyin Ojeyemi
Assistant Chief Production Officer, OSBC, Osun State.
Mr. Ojurongbe Olatunde
Assistant Director of Education FGC, Osun State.
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