Customer Service Data Entry
Resume:
Gina Dill
Swartz Creek, MI *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Account Payable Clerk
The Grand Hotel - Mackinac Island, MI
April 2022 to June 2022
Data entry and scanning of invoices
Customer Support Specialist
Copart - Davison, MI
August 2019 to November 2021
Customer service and DMV paperwork
Customer Service Representative
Contracted
May 2017 to August 2019
• CIOX Health / EMR medical documents
• Shultz Automation / Data entry and customer service
• Diplomat Specialty Pharmacy / Insurance Reimbursement Coordinator
• Trescal / Contracted -HIPP Professional Search / Purchasing
• Huntington Bank-Private Banking / Entech Staffing / Administrative Assistant Employee Navigator & HR360 Software Manager
Security First Benefit Corp. - Flint, MI
February 2015 to May 2017
Client training and daily operations
Technical and software troubleshooting
Customer & Agent Support
Business group healthcare benefit support, customer service and claim processing, etc. Administrative Assistant
Stockton Financial dba Brady’s Business Systems - Grand Blanc, MI August 2000 to February 2015
… Career advancement
Initial instruction and ongoing customer support
Maintain database software for multiple sales personnel
Selling solutions to customers and then backing up those sales with top-quality service.
Administrative Assistant
Lease documentation & Internal paperwork for multiple sales personnel
Inventory and maintain stock
Multi-tasking computer, phones, etc.
Office Manager
Westec Security - Grand Blanc, MI
August 1999 to August 2000
Payroll and Human Resource & Background checks
Customer service & Contract review
Administrative Assistant
Stockton Financial dba Stockton Office Systems - Grand Blanc, MI June 1988 to August 1999
Lease documentation & Internal paperwork for multiple sales personnel and service department
Inventory, order, process and maintain stock
Multi-tasking computer, phones, etc.
Education
Diploma
Grand Blanc High School - Grand Blanc, MI
February 1985
Skills
• Over 26 years Administrative experience
• Strong interpersonal and organizational skills; Multi-task and detail oriented.
• Experience supporting multiple people and priorities; Ability to work well independently and with others in a team environment.
• Proficient computer skills, including Microsoft Office programs (Word, Publisher, Excel, etc.), multiple types of billing and inventory programs, phone, two-way radio, calculator, multi-line phone system, scanner, fax, all types of copiers including network functions.
• Strong verbal and written communication skills; Proficient typing skills
• Customer service oriented and problem solving
• Sales
• Data Entry
• Human Resources
• Front Desk
• Customer Support
• Office Management
Assessments
Advanced attention to detail — Expert
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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