Records Specialist Service Representative
Resume:
Michelle Aidinovich
*** ****** ** ********* ** **074
*********@*****.***
Work Experience
Cox Automotive, Carmel IN (Sept 2020-present)
Supervisor – Reassign/State Work
Manage Title Shared Service department tasks ensuring production and SLAs met.
Daily production consists of team members processing up to 5,000 vehicle titles, along with shipping.
Maintain a high level of communication with team members processing state work and various commercial clients, while providing Quarterly Speed Checks and Yearly Reviews for approximately 15-20 title specialists.
Conduct training and keep records of errors for educational opportunities.
Cox Automotive, Carmel, IN (Feb 2018-Sept 2020)
Title & Records Specialist II
Validate and reassign vehicle titles according to specific state law.
Train new employees in the validation queue.
Respond to email requests for titles to be released to auctions, dealers, and Nextgear Capital.
Sign as buyer and seller for dealers who finance through NextGear.
Cox Automotive, Carmel, IN (May 2017-Jan 2018)
Title & Records Specialist
Verify VINs and validate titles to ensure negotiability
MDM title clerk. Reassign titles for clients within a deadline.
Bureau of Motor Vehicles, Noblesville, IN (Dec 2015-April 2017)
Customer Service Representative II
Provide a variety of customer service duties which include title, registration, and credential transactions
Communicate with a diverse population and fellow employees regarding BMV services
Administer skills tests and evaluate driving skills in an unbiased manner to license Indiana residents
Target Starbucks, Fishers, IN (Nov 2014-Dec 2015)
Barista
Work with the public in a friendly and efficient way
Provide a quality product in a timely manner
National Forwarding Company Inc., Broadview, IL (Mar 2010-Dec 2014)
Telecommunication Customer Service Representative
Contact military personnel and inquire about their moving experience
Document feedback and advise service member of appropriate follow-up such as the DOD survey
Skills
Notarize documents
Ensure the accuracy of insurance and patient billing information by verification
Update patient accounts and re-bill outstanding invoices to the appropriate payer
Filing requests, retrieving pathology, radiology, and OP reports, and processing referrals
TMS, Kronos, Vault, Ngen, Excel, Word, OneNote, OneDrive, Service Now
Contact this candidate