Michelle Aidinovich

*** ****** ** ********* ** **074

708-***-****

adrdx6@r.postjobfree.com

Work Experience

Cox Automotive, Carmel IN (Sept 2020-present)

Supervisor – Reassign/State Work

Manage Title Shared Service department tasks ensuring production and SLAs met.

Daily production consists of team members processing up to 5,000 vehicle titles, along with shipping.

Maintain a high level of communication with team members processing state work and various commercial clients, while providing Quarterly Speed Checks and Yearly Reviews for approximately 15-20 title specialists.

Conduct training and keep records of errors for educational opportunities.

Cox Automotive, Carmel, IN (Feb 2018-Sept 2020)

Title & Records Specialist II

Validate and reassign vehicle titles according to specific state law.

Train new employees in the validation queue.

Respond to email requests for titles to be released to auctions, dealers, and Nextgear Capital.

Sign as buyer and seller for dealers who finance through NextGear.

Cox Automotive, Carmel, IN (May 2017-Jan 2018)

Title & Records Specialist

Verify VINs and validate titles to ensure negotiability

MDM title clerk. Reassign titles for clients within a deadline.

Bureau of Motor Vehicles, Noblesville, IN (Dec 2015-April 2017)

Customer Service Representative II

Provide a variety of customer service duties which include title, registration, and credential transactions

Communicate with a diverse population and fellow employees regarding BMV services

Administer skills tests and evaluate driving skills in an unbiased manner to license Indiana residents

Target Starbucks, Fishers, IN (Nov 2014-Dec 2015)

Barista

Work with the public in a friendly and efficient way

Provide a quality product in a timely manner

National Forwarding Company Inc., Broadview, IL (Mar 2010-Dec 2014)

Telecommunication Customer Service Representative

Contact military personnel and inquire about their moving experience

Document feedback and advise service member of appropriate follow-up such as the DOD survey

Skills

Notarize documents

Ensure the accuracy of insurance and patient billing information by verification

Update patient accounts and re-bill outstanding invoices to the appropriate payer

Filing requests, retrieving pathology, radiology, and OP reports, and processing referrals

TMS, Kronos, Vault, Ngen, Excel, Word, OneNote, OneDrive, Service Now

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