Customer Service Manager
Resume:
E S N A S M I T
es
A B O U T M E
E X P E R I E N C E
HAKUNA MATATA GASTEHUIS
MANAGER
DECEMBER 2018- JULY 2020
Provide upscale guest service experiences for clients throughout their stay.
Ensure clients are properly greeted upon their arrival. Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
Coordinate luggage collection and storage.
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Handled large amount of cash and banking responsibilities 082-***-****
NORTHERN CAPE
adrdu4@r.postjobfree.com
Nationality: South African
Date of birth: 03/06/2000
Gender: Female
Bilingual
English and Afrikaans
Deadline
Driven
Adaptable
Organized
Responsible
Hardworking
Hands on
Energetic
Loyal
Team Player
Positive Learner
Customer service
Communicating
Problem resolution
Time Management
E D U C A T I O N
HOËRSKOOL DIAMANTVELD,
KIMBERLEY
GRADE 8- 12
Subjects include:
Consumer studies
Tourism
Computer Applications Technology
Mathematics
Afrikaans
English
E S N A S M I T
es
DIGGERS PUB - HOTEL POSTMASBURG
RECEPTION / MANAGER
JANUARY 2022- CURRENTLY
Daily duties includes:
Organizing emergency protocols
Maintain a positive attitude and friendly demeanor Respond to all guest questions and requests
Answer and forward phone calls
Manage guest bookings and reservations
Keep a tidy and orderly workspace
Assist with administrative and clerical tasks as needed Excellent organizational and multitasking skills
Professional attitude and appearance
managing inventory, hiring, training, and overseeing staff, maintaining a budget, managing operations, taking bar inventory, conducting marketing, restaurant SEO, bar promotion, and driving sales. 082-***-****
NORTHERN CAPE
adrdu4@r.postjobfree.com
Microsoft Reader
Microsoft Word
Microsoft Excel
Microsoft Office
S K I L L S
VODACOM KIMBERLEY
SALES / ADMINASTRATOR
AUGUST 2020- OCTOBER 2021
Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
R E F E R E N C E S
Hakuna Matata Gastehuis
Diggers Pub
Vodacom
Marlee- Owner
A. Victor- Owner
Shane de Souza
Danelle- Manager
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