English Teacher Lipa
Resume:
JERICK ALLEN M. OSORIO
Phase * Block ** Lot **-** Camella Lipa City Batangas
************@*****.***
Skype: tongski8
JOB OBJECTIVES
- To acquire a challenging position that will be an opportunity to render a satisfactory service in the highest standard of the Company through sharing my best attained knowledge and skills
- To be associated with a well-established organization that opens career opportunities in order to enhance my knowledge and further develop my interpersonal skills
- To be able to grow more as a person and as a professional
WORKING EXPERIENCE
Operations Supervisor
Agents Republic
July 2021 - March 2022
-Manage day to day operations.
-Oversee the incoming calls and plot schedule for the agents.
-Communicate with the client once a week to provide a report of how the team did the whole week.
-Checked SLA and built KPIs
-Create a healthy and motivating work environment and atmosphere.
Team Leader
Project-based
3obpo
March 2020 – July 2021
-Undertake training to improve employee’s performance.
-Monitor work to identify issues and track progress.
-Serve as a conduit between the call center management and agents.
-Provide training to newbies and tenured agents.
-Communicate with the client to make sure we are getting the updated SLAs
-Set clear team goals and KPIs
Team Leader
Activated Ministries
March 2019 – March 2020
-Set clear team goals and KPIs
-Delegate tasks and set project deadlines
-Oversee day-to-day team’s operation and performance
-Di regular performance evaluation
-Create a healthy and motivating work environment and atmosphere.
-Develop a well designed and motivating evaluation program
-Facilitate training
Quality Specialist – Certificate in Quantitative Finance
Talent World Group
September 2018 – March 2019
-Monitor the agent's day to day performance
-Listen to recorded and live calls
-Provide coaching and feedback to agents
Senior Customer Support (Plaza Hotel and Casino Las Vegas)
Zephyr Partners
May 2018 – September 2018
-Administering check-ins and check-outs.
-Providing front desk services to guests over the phone.
-Assigning rooms and taking care of administrative duties.
-Processing guest payments.
Assistant Account Manager
iTrak Media
January 2017 – January 2018
The role of the project manager encompasses many activities including:
Planning and Defining Scope
Activity Planning and Sequencing
Resource Planning
Developing Schedules
Time Estimating
Cost Estimating
Developing a Budget
Documentation
Creating Charts and Schedules
Risk Analysis
Managing Risks and Issues
Monitoring and Reporting Progress
Team Leadership
Strategic Influencing
Business Partnering
Working with Vendors
Scalability, Interoperability and Portability Analysis
Controlling Quality
Benefits Realisation
Deep Origins
Success Analyst
October 2015 – October 2017
Answer all queries from the customers using Zendesk and other platforms mainly for chat and email.
-Helps customers to reorder and process replacement orders.
-Process refunds.
Cevas Language Learning Center
Language Instructor
March 2014 – October 2015
Handle a group of students who would like to improve their oral and written English English
Handle a group of students who are reviewing and preparing for their IELTS exam.
Monitors their exam and growth
Foreignteacher.com
Director
February 2013 – August 2014
-Responsible for managing the company's day-to-day business. In doing so, directors owe duties to the company, to its shareholders, and to others dealing with
the company.
UNHOOP PHILIPPINES
Online English Teacher (Home-based) (Part-time)
August 2011 – September 2012
Teaches Japanese students to improve their oral and written English
Gives evaluation after each and every class
Provides feedback and coaching
Nomorerack
Virtual Assistant
Home-based
August 2011 - January 2013
Handles inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources
Responsible in commitment to reliable delivery and unparalleled client satisfaction and to strengthen customer relationships and maximize customer retention
Provides customer satisfaction which includes complete and consistent information for billing and services that they have for the product
Handles general customer inquiries like account status and product information.
escalated calls and gives voice recognition walkthroughs
AFFILIATED COMPUTER SERVICES a Xerox Company
Team Leader (Health Savings Account)
March 2009 – June 2010
(Pasay City, Manila, Philippines)
Provides efficient customer service in handling every transaction
Answers and responds to incoming calls from employees and former employees. Provides information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
Performs, tracks and logs all transactions performed related to Human Resources and/or Benefits processes.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
TELETECH CUSTOMER CARE
Senior Service Associate (Hewlett Packard Account)
February 2008 – January 2009 (Resigned)
(Lipa City Batangas, Philippines)
Present and sell company products and services to current and potential clients
Identify sales prospects and contact these and other accounts as assigned
Responsible for effectively and professionally servicing customers as specified by the client’s project and in accordance with established policies and procedures
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Working on different Shifts
ADVANCED CONTACT SOLUTIONS, INC.
Customer Service Associate (US Airways Account)
January 2007 – January 2008 (Resigned)
(Lipa City Batangas, Philippines)
Answers incoming calls promptly for Customers who wants to make trip planning, car rentals, seat availability, fare information, schedules and other information relevant to the customer's flight plans
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Working on different Shifts
EDUCATION
2013 – 2017 Cap College on Web
A.B. Psychology
2002 – 2004 De La Salle University, Lipa
College in Information Technology (Graduate)
1998 – 2002 Lady Mediatrix Institute
Secondary (Graduate)
SEMINARS & TRAININGS ATTENDED
August 2011 Product Training for Telstra Account
Teleperformance
July 2010 Product Training for Expedia Travel Account
People Support
April 2009 Product Training for Health Savings Account
ACS of the Phils.
March 2009 Accent and Neutralization
ACS of the Phils.
March 2008 Product Specifics Training for Hewlett Packard
Teletech
February 2008 Accent and Conversational English
Teletech
July 2006 Product Specifics Training for an Airline Account
SKILLS & CAPABILITIES
Capable of working independently
Well-developed communication skills
Computer literate
Hardworking, patient and trustworthy
Willing to work under pressure
Accomplishes work efficiently
PERSONAL BACKGROUND
Born on May 18, 1986 in San Pablo City, Laguna, Philippines. Married, 5’7’’ in height, weighs 145 lbs. Fluent in English and Filipino. Interests include listening to music any genre will do, reading books, singing and surfing the net. Quality-oriented, people-oriented and goal-oriented person.
CHARACTER REFERENCE
Available upon request.
Contact this candidate