Customer Service Arabic

Objective

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Authorized to work in the US for any employer

SKILLS

Bilingual (English & Arabic).

3+ years’ experience in sales.

Experienced at hitting sale goals & metrics.

4+ years’ experience in customer service.

Great attitude and ability to stay motivated.

PROFESSIONAL EXPERIENCE

OCTOBER 2019 – PRESENT

Real Estate Agent

EZ Realty & Property Management LLC. – Temecula, CA

Received Real Estate License DRE# 01976957 & Acceptance into (CAR) California Association of Realtors.

Manage real estate sales and direct clients.

Respond to emails, answer phone calls and drive to different properties every week.

Direct open houses every weekend.

Maintain tenant & homeowner relationships.

Acknowledge and advise every work order to proper vendors.

NOVEMBER 2021 – JANUARY 2022

Customer Service Associate/Stocker – Seasonal

Nordstrom Rack – Temecula, CA

Provided exceptional Customer Service.

Maintained a clean and orderly work environment.

Helped stock the store’s merchandise.

Processed shipment orders.

DECEMBER 2017 – JUNE 2020

Store Manager

Domino’s – Canyon Lake, CA

Manage P&L to meet operational goals and budget, including EBITDA, ADT, OER, PCYA, CSAT, Food, Labor, etc.

Manage and improve service times.

Ensure store is meeting operational excellence at all times; complete self-operations evaluation reports, and train in-store managers on the process to ensure food, safety, etc. are up to meeting or exceeding standards

Track and monitor CSAT and make operational adjustments.

Drive top-line sales and bottom-line results through local store marketing, new customer acquisition and orders, and customer loyalty

Manage food and labor to goal and identify opportunities to correct waste

Set and communicate store goals with in-store managers and team

Lead and delegate responsibilities and tasks, leveraging each team member’s strengths (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.)

Ensure the store is operating efficiently during all business hours, including being fully prepared for open, rush, and close

Oversee inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product dating

Oversee and train team members and managers on how to properly checkout at the end of a shift to ensure proper cash management and compliance

Coach the team on upselling orders

Identify and correct potential problems before they occur.

JUNE 2019 – DECEMBER 2021

Cashier / Manager

Zesty Shawarma & Grill – Menifee, CA

Developing store strategies to raise customer pool, expand store traffic and optimize profitability. Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff. Ensuring high levels of customer satisfaction through excellent service.

Able to time manage each project.

Multi-Tasked (answered the phone and waited on walk-in customers).

Worked with extremely sophisticated machinery.

Maintained a clean and orderly work environment. As well as making sure the store was always clean and safe for customers.

EDUCATION

AUGUST 2019 – PRESENT

Associate Degree in Science Business Administration

Mount San Jacinto College – Menifee, CA

Pursuing an Associate Degree and currently working towards a Bachelor’s in Business Degree.

2015

High School Diploma in General Studies / G.E.D

Paloma Valley High School – Menifee, CA

LANGUAGES

ENGLISH

ARABIC

SPANISH

Nour

Hammad

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