KOMALPREET KAUR

Contact No. 991-***-****/797-***-****

Email ID: adrdsp@r.postjobfree.com

CARRIER OBJECTIVE

Looking to join a company where I can bestow my Skills and Knowledge to grow professionally, in an organization of reputes where the combination of my knowledge and initiatives can contribute to the enrichment of me and growth of the organization.

WORK EXPERIENCE

Yes Bank Pvt. Ltd, Sunam Nov 24, 2020 to Nov 3, 2021 Working as a “SENIOR OFFICER”

Work Responsibilities:-

• Teller/Cashier and inputting other entries.

• Processed daily client transactions, including deposits, withdrawals, money transfers etc.

• Effectively handle balance daily cash, balance sheet, cash offload, ATM and vault inventory with a 0% error rate.

• Maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.

• Proficiently research and resolve customer concerns regarding personal savings, checking, and loans.

• Comply with all operational, security, and control policies and procedures.

• Ensure retention and growth of the customer base. Analyze the needs of service and customer complaints.

• IRDA (Insurance Regulatory and Development Authority) certified. Eclerx, Chandigarh May 02, 2017 to Jan 04, 2019

Working as a “ANALYST”

• Work Process:- CIMA (Customer Interaction Monitoring and Analysis)

• Work responsibilities:-

• Monitor and analyze the call interactions and facilitates sharing situational to expeditiously resolve customer’s issues or for better customer experience.

• Listen and evaluate the international phone conversation to improve call handling, customer services, loyalty and revenue of agents.

• Engineers were measured and coached by me through feedback comments to improve the quality of service and customer experience delivered.

• Wrote technical reports that included testing protocols, trend analyses and trainings provided.

• Monitored auditing procedures and ensured they were performed according to defined standards, established specifications, and required protocols. Binary Infotech Pvt. Ltd. Chandigarh June 1, 2015 to August 31, 2016 Working as “IT Executive.”

• Employees end issues related to network.

• Ticket logging with ISP and taking follow-up for closure.

• Troubleshooting of Local Area network (LAN).

• Manage all vendor relations.

• Manage Data Center, Help Desk and managed watchguard Firewalls.

• Troubleshoot hardware and software issues related to internal IT.

• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. EDUCATIONAL QUALIFICATION

• B.Tech in Electronics and Communication engineering from BHAI GURDAS INSTITUTE OF ENGINEERING AND TECHNOLOGY, SANGRUR during 2012-2015.

• Diploma in ECE from Govt. Polytechnic College for Girls, Patiala during 2009-2012. .

• X (10) from Holy Heart Public School, Chhajli

PERSONAL INFORMATION

Date of Birth : May 22, 1994

Sex : Female

Marital Status : Married

Nationality : Indian

Language : English, Hindi, and Punjabi

Address : H.no 20, Ghuman nagar, Patiala 147004

Declaration:

I hereby declare that all above statements made in Resume are true, complete & best to my knowledge.

(KOMALPREET KAUR)

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