Data Entry Customer Service

Pamela Grimaldo

**** ******** *****, *******, ** 92336

408-***-**** E-mail: *********@**********.***

Qualifications

-Specialized in Sales, Sales Management, Marketing and Customer Service

-A/R, rent collections and processes

-Experience in supervising staff of 10 + employees

-Courteous and confident in dealing with clients, vendors and professionals

-Outstanding organizational, delegation and time management skills

-Outstanding communication skills while working with a wide variety of personalities

-Highly detail oriented and organized, with a sense of urgency and good follow through skills

-Affordable compliance experience with Santa Clara County Inclusionary Programs: Very Low to Moderate AMI

-Computer savvy: Microsoft Internet Explorer, Google, Excel, Word, Outlook, Key Trak, One-Site, Corrigo On-site, SAP, Hy.Li, Salesforce

-Received The Irvine Company top tier award nominated by my peers

Professional Experience:

The Irvine Management Company-The Laurels/Sycamores at North Park 980-units -2013- to February 23, 2022

Community Resident Relations Administrator/Resident Relations Representative San Jose, CA

Prepare, audit and manage filing systems. Coordinate the move in and out processes. Collect and post rents. Manage delinquency (balance dues, 3-day notices, eviction processing.) Process all the financial account statements upon move out working in tandem with my service manager to ensure accurate and timely charges. Affordable housing processing: intake, pre-qualify and recertify, maintain files to ensure affordable audit compliance with the City of San Jose. Work in tandem with compliance administrator to ensure an efficient qualification process. Provide exemplary customer service and fostering vendor and maintenance team relations to resolve resident and property concerns in a timely manner. Back up sales team by providing sales support for leasing overflow.

The Irvine Management Company-The Hamptons in Cupertino 2005-2013

Lead Leasing Consultant San Jose, CA

Assists in maintaining high occupancy levels through support of and participation in the leasing effort and other activities, securing appointments and service requests, follow up with clients and residents, proficient with Outlook to schedule appointments and upcoming events, process credit checks, holding deposits, negotiated renewals and receive rent payments, Scan and upload leases for paperless filing, send out renewal letters monthly and negotiate renewal lease terms with residents. Post rents, monitor accounts receivables and related processing to ensure timely rent collections. Manage delinquent and problematic accounts. BMR pre-qualify and recertify, maintain files to ensure affordable audit compliance in the City of Cupertino under the County of Santa Clara guide lines. Interface with maintenance personal and vendors to track follow through on resident needs. Over 3 years of experience with construction at a community of 342 apartment homes.

Essex Property Trust 2002 - May-2005

Senior Leasing Consultant Santa Clara, CA

Generate traffic, secure appointments, maintain monthly occupancy of 97%, coordinated leasing efforts and integrated marketing programs of the property, participating in the presentation and monitoring of market ready product, process applications and move in paper work within company standards, take applicant from initial application phase through move-in, responsible for accurate record keeping, send out lease renewals and negotiate price and lease term. Maintain affordable program by processing intake, pre-qualifying processes in coordination with the City of Santa Clara.

California Specialties Kitchen and Bath Refinishing 1993- 2001

Sales Manager San Jose, CA

Handle sales accounts for the bay area, expanded customer base by 45% during my tenure, conducted field visits to solve customer problems, maintained daily contact with customers by phone or e-mail to ensure good customer service, develop production information fliers and distributed them through a direct mail program and e-mail, coordinated problem resolutions with employees, dispatcher, scheduled daily work for technicians, quality control to assure safety and future business, assisting with A/P & A/R, data entry, invoice, as well as collections on past due invoices.

Q-Squared Service 1991 - 1993

Administrative Assistant San Jose, CA

Clerical tasks, assisting with A/P & A/R, data entry, monitoring daily schedules of technicians, inventory and purchasing of computer parts and office supplies, customer support,

Cypress Semiconductor. 1988- 1991

Quality Control Inspector San Jose, Ca

Test and logged parts in and out of inspection log, staged parts to be marked, prepare materials for QA buy off, inspected paper work and parts before shipping out to customers. Managed a department of 15 employees and established company guidelines for proper protective gear and appropriate work place behavior.

Education:

Abraham Lincoln High School San Jose, CA

San Jose Beauty College San Jose, CA

Irvine Company (internal customer service training)

Irvine Company – Top Tier Leasing Consultant- over 600 leases

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