Customer Service Executive Assistant
Resume:
Sunrise, Florida *****
**************@***.***
PROFESSIONAL SUMMARY
Throughout my career spanning 20+ years, I have provided administrative support for many aspects of the airline industry. In doing so, I leveraged and enhanced my organizational skills while ensuring proper attention to detail. I am a self-starter who focuses on being a problem solver. I possess excellent verbal and written communications skills.
I began my career in Customer Service providing support to special needs passengers and unaccompanied minors. I then progressed my career into Airline Administration where I had the opportunity to develop solid office skills. During my tenure in this role, I managed payroll for 200+ employees, ensured OSHA compliance, as well as developed mandated local government reports. In providing these services, I utilized my skills in MS Office.
I was raised in the Northeast and relocated to Florida several years ago. My goal is to find a position in the Fort Lauderdale area where I can add value to an enterprise utilizing my skills and experience, further enhancing my value to the organization.
PROFESSIONAL EXPERIENCE
American Airlines
Executive Assistant to Station Director
oManaged Payroll for 200+ employees including Customer Service, Fleet Service, and Management Staff
oResolved employee issues and discrepancies
oManaged attendance and FMLA reporting
oCoordinated new hiring and onboarding activities
oLiaison with various aviation compliance agencies to obtain reporting requirements
oOrganize meetings and manage calendars
oExcellent typing skills - 65 wpm
oPrioritize incoming calls and welcoming visitors
oTraining new Administrative Assistants
oAbility to work effectively without supervision
oSpecial projects as requested by management
oExcellent time management and organizational skills
oExperience in both accounts payable and accounts receivable
American Airlines
Customer Service Representative
oGreeted inbound flights
Assured that timely connections were met for special needs passengers and unaccompanied minors
Assisted with boarding passes and seat assignments
When travel plans changed, assured that the passengers needs were met, assuring a seamless travel experience
Assured passengers were boarded and seated properly
Education
West Allegheny High School, Diploma with a focus on business prep classes
Airline Continuous Education Training
FAA Training
Local Regulatory Requirements
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