RAGHUNATH.N

“Karthika” Njarekkattu Valappil House,

Peramangalam P.O, Mundur, Thrissur,

Kerala, India – 680 545.

Contact

+91-956**-*****

+91-892***-****

adrdr7@r.postjobfree.com

adrdr7@r.postjobfree.com

Objective

Succeed in an environment of excellence and growth and achieve organizational as well as personal goals.

Skill and experience summary

13+ years’ experience in IT Infrastructure management with expertise in system and network administration and Customer support.

Ability to efficiently translate algorithms, ideas and concepts to software applications.

10 years of experience in IT Industry and Hands on experience with ability to accomplish all aspects of the software configuration management (SCM) process, DevOps and Build/Release management.

Working with ticketing and other tools such as Zendesk, JIRA, Sumologic, Harvest, Opsgenie and other third party tools GoToMeeting, Teamviewer, VNC, Any Desk.

Design, implementation, administration and end user support in active directory.

Installation, Administration, Configuration Hyper-V and VMware and Virtual Environment.

Providing support to Microsoft and non-Microsoft products.

Providing software support globally to B2B and B2C customers with SLA agreements.

Manual Product testing and opening JIRA tickets.

Excellent planning and self-management with good time, team management and planning.

Self-motivated, quick learner takes independent responsibility to contribute and teamwork skills.

Courses & Certifications

Microsoft Certified Professional - (MCP) 2006

Microsoft Certified Technology Specialist - (MCTS) 2011

Microsoft Certified IT Professional - (MCITP) 2011

Microsoft Certified Solutions Associate - (MCSA) 2012

Cisco Certified Network Associate - Routing and Switching (CCNA) 2013

Hardware & Network Engineering Certification in 2001

Attended ITIL Training Conducted by HP for Services in 2013

Experience Details: -

Cyara Solutions Pty Ltd - Australia

Global IT Support Engineer / DevOps Engineer (October 2014- Sept-2017) – Remote Support from India

Providing global support to B2B and B2C Customers providing support to meet SLA.

Accomplish all aspects of the software configuration management (SCM) process, DevOps, SaaS and Build/Release management.

Follow up with Development team with updates patches and new version release.

Installation of Server 2008 R2, 2012 R2. MS SQL 2008, 2012, 2014 and other Microsoft and Non-Microsoft Products including MS office including O365 and Open office and client OS such as MS windows Vista, WIN 8,8.1, and 10.

Working with Software Release Management strategies for various applications according to the agile process. Worked with different development teams and multiple simultaneous software releases.

Working with Zen desk, OpsGenie, Harvest and third-party tools like G Drive, Slack, Skype, and Audacity etc…

Troubleshooting live systems using real-time logs available form server logs, Software logs and from Sumologic/LogicMonitor tools.

Reproducing current issues and Creation of JIRA tickets.

Providing support to other third party software and service such as firewalls, virus checkers, documents sharing and Google docs.

IT procurement processes, license registries, software update planning and procedures.

Dealing with vendors for various types of software and hardware in a procurement, fault finding and support context.

Setup and configuration of VMWare ESXi servers including VSphere, VCentre, Hyper-V.

Communicating with Telecommunication providers and other vendors.

Closely working with our and CPT, IT service desk, sales desk and providing support to software and hardware as required. Providing product training to new joiners.

Updating of Cyara software’s, operating systems and updating patches time to time.

Updating Documents to Documentation team on Creating and updating Documents for Software release, User’s manual and Installation manual

Creating Feature request to the product and updating it to the release version.

InterGlobe Technology Quotient (P) Ltd (NDC for Travelport)

System Administrator/ Technical Support (November 2006 - October 2014)

Maintaining IT Infrastructure of Company and CEP, Maintaining the SLA of the organization

Managing Active Directory and updating the Security policy

Installation, Administration, Configuration of Operating system (Windows XP, Windows Vista, Windows 7 and Windows 8) and providing technical support as required.

Installation, Administration, Configuration Microsoft Windows Servers 2003, 2008 and Server 2008 R2. Backup and Restore of Server.

Installation, Administration, Configuration Hyper-V and VMware.

Installing, maintaining and providing support to ERP, accounting software.

Administration of the enterprise wide IP network. Resolve complex technical issues with Switches, Routers, VPN Appliances and Configuring Cisco Routers

Installing, supporting and maintaining new server hardware and software infrastructure.

Configuration and administration of ADS, DNS, DHCP, FTP Servers, WSUS, MSSQL

Installation, Administration, Configuration of Anti-Virus Software (Symantec Endpoint Protection and eScan) as required.

Logistics management – Vendor coordination for purchase, repairs, maintenance of systems.

Database management – Inventory Maintaining, managing and updating our inventory ERP

Scrapping of old and unused Hardware and Equipment’s with quotations and updating inventory

ECHT INC (A division of East west technologies. USA) - International Call Center

Senior Technical Support: October 2005 – November 2006

Installation, Administration, Configuration of Applications like CTI, IVR server and providing technical support as required

Configuration and administration of ADS, DHCP, WINS, Proxy and FTP Servers.

Installation, Administration, Configuration of Anti-Virus Software as required.

Installation, Administration, Configuration of Operating system (Windows 98, Windows NT, Windows XP, Windows 2000 Professional, Windows 2003 Server) and providing technical support as required

Installation, Administration, Configuration of Computer hardware and Telephones and providing technical support as required.

Achievements

Maintained 99.9% Uptime to the network and infrastructure

Awarded super star badge six times from Galileo for the best performance with in two year.

Best team player awarded for the year 2011-2012at InterGlobe Technology Quotient

Brilliance Personified employee for 2013-2014 From InterGlobe Technology Quotient

Educational Qualifications

Master of Business Administration- Marketing Madras University – 2009.

Bachelor of Business Administration from Madras University in 2006.

Diploma in Computer Hardware Maintenance & Networking from Institution Of research and Services in 2001.

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