Erica Hipps

Customer Service Representative

Hattiesburg, MS 39402

adrdr1@r.postjobfree.com

+1-601-***-****

Work Experience

Line Packer

Green Bay Converting - Hattiesburg, MS

May 2019 to Present

Pack paper products on assembly line for Kimberly Clark. Customer Service Representative

Lendmark Financial Services LLC - Hattiesburg, MS

January 2019 to July 2019

Assisted 30-45 customers in an average day by answering questions, responding to inquiries and handling telephone requests.

Educated customers about billing, payment processing and support policies and procedures. Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention. Handled diverse range of customer service, operational and administrative requirements daily. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.

Line Operator

KOHLER ENGINES - Hattiesburg, MS

September 2016 to November 2018

Followed job order for product specifications, dimensions, tolerances and sequence of operations. Calibrated and adjusted equipment to ensure quality production. Monitored product standards and quality-control programs. Responsible for achieving production requirements. Customer Service Representative

WALMART SHARED SERVICES - Hattiesburg, MS

February 2011 to July 2016

Promoted company as superior provider committed to customer needs and satisfaction. Assisted 150 customers in an average day by answering questions, responding to inquiries and handling telephone requests.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.

Trained in Customer Relations, Store Support, Bulk Gift Cards, Facilities Maintenance, Private Brands, Walmart.com, Bulk Escalations, Supervisor Assist Line, ARSystems, and Modular Planning. Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

Line Operator

KOHLER ENGINES - Hattiesburg, MS

September 2005 to July 2010

Followed job order for product specifications, dimensions, tolerances and sequence of operations. Calibrated and adjusted equipment to ensure quality production. Monitored product standards and quality-control programs. Responsible for achieving production requirements. Quality Assistant

Marshall Durbin Poultry - Hattiesburg, MS

February 1998 to December 2004

Inspected outbound shipments and conducted random sampling to ensure product quality. Collected samples during production and tested randomly to determine in-process product quality. Identified and helped resolve non-conforming product issues. Developed checklists to coordinate inspections with departmental managers. BREAKFAST MANAGER

HARDEES OF HATTIESBURG - Hattiesburg, MS

January 1995 to January 1998

Opened store for breakfast operations

Oversaw 8-12 employess

Made daily bank deposits

Assisted with hiring and terminating employees

Transitioned operations from breakfast to lunch for next shift Education

GED in Major: Computer Operations Coursework in Business, Marketing and Communications, Operating Systems and System Programming On Director's List and Honor Roll Member of the Honor Society Member of the Computer Club.

Moore Career College - Hattiesburg, MS

February 1991 to August 1992

GED

Eureka Educational Center - Hattiesburg, MS

Some College in Westwood College - Denver North - Denver, CO Majored in Criminal Justice Coursework in Sociology, Psychology, Communications, Criminal Law and Public Administration Used applications in Microsoft Office Suite 2007 such as Outlook, Word, Powerpoint, and Excel Westwood College-Denver North - Denver, CO

Skills

• Call Center

• Customer Support

• Customer Care

• Customer Service

• CSR

• Software Troubleshooting

• Help Desk

• Facilities Maintenance

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