Customer Service Management Clerk

Mary Smith

Receiving Clerk/Cash Management Clerk/Customer Service Manager - Publix Super Market

30034

*********@***.***

+1-404-***-****

Work Experience

Receiving Clerk/Cash Management Clerk/Customer Service Manager Publix Super Market

1993 to Present

Perform all necessary computer functions to track various goods in maintaining inventory shipment

Order merchandises in advance to avoid out-of-stock conditions

Unpack, examine, and route incoming shipments, reject damaged items, record shortages, and corresponds with shipper to rectify damages and shortages.

Receive and process all defective parts returned for replacements or credits

Perform all steps in the checkout process that meets store requirements, accept and process different forms of payments to make accurate change to ensure no overages or shortages of money

Monitor front end sales and revenue throughout the day, checking for overages and shortages discrepancies

Record daily sales using the Store Totals and Store Totals Recap

Balance tills; credit any remaining cash, checks, gift certificates, and lottery totals

Properly handle other accounting transactions including EFTs, deposits, etc.

Manage front end sales objectives of the cashiers and other front end employees

Facilitate meetings to keep staff abreast of changes in policies, procedures and federal and state laws

Handle evaluations, scheduling, training and hiring of all front-end employees

Controlling inventory of front end supplies

Provide excellent customer services to meet customer needs

Input weekly payroll into KRONOS

Maintain and order Associate's uniforms and office supplies

Responds to all customers and required district office correspondence

Retrieve, review and post management reports weekly and daily Reference upon Requests

Education

High school

Skills

• CUSTOMER SERVICE

• ORGANIZATIONAL SKILLS

• CASH MANAGEMENT

• VENDOR MANAGEMENT

• TEAM BUILDING

• management

• quickbooks

• marketing

• typing

• excel

• Payroll

• Customer support

• Technical support

• Research

• Time management

• Documentation review

• Account reconciliation

• Analysis skills

• Accounts receivable

• Bookkeeping

• Google Docs

• Windows

• Accounts payable

• General ledger accounting

• Filing

Additional Information

20 Years of Customer Service, Grocery Retail Back Office, Cash Drawer Management, Shipping/ Receiving and Management experience

Areas of Expertise:

Leadership Inventory Control Computer Savvy

Vendor Management Warehouse Operations Cash Management Managerial Organizational Skills Analytical

Decision Making Team Building Customer Service

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