Penny S. Tauoa-Fuimaono

**** ******* ****** **., *** Vegas, NV 89183

adrdo4@r.postjobfree.com 510-***-****

PROFESSIONAL PROFILE

A dynamic and team-spirited professional that is highly motivated, bringing many years of recognized strengths in problem-solving and accuracy, and constantly seeking ways to improve efficiency within all facets of customer service and administrative support.

• Solid computer skills • Top Quality Customer Service Professional

• Client Relationship Management • Switchboard /Efficient Telephone Etiquette

• Multi-task without compromise to quality or productivity

PROFESSIONAL EXPERIENCE

2021-2021 Client Service Representative I, Diagnostic Lab Services Hawaii @ Iwaiwa St, Aiea, HI.

Performs clerical activities and responds to clients’ requests for laboratory services. Retrieves laboratory reports and relays results over the telephone or via fax. Responds to client requests for reports. Maintains and monitors the STAT call printer. Assures printer is operational. Contacts clients with critical STAT laboratory reports. Prints the STAT call list and verifies that all calls were made and documented. Identifies and analyzes problems; makes decisions and takes appropriate action(s). Communicates relevant information to team members, immediate supervisor and other appropriate people in a timely and appropriate manner. Maintains a positive work climate and effective working relationships with internal and external customers. Performs other duties as required.

2019-2020 Paraprofessional, RCM Technologies Healthcare Waipahu, Hawaii @ Iliahi Elementary, Wheeler Middle School & Campbell High School

Paraprofessional assists the teacher in general daily classroom activities, guides 1:1 clients to be on track, helps other special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships.

2011-2011 Special Education Assistant, Fallbrook Union Elementary School District @ San Onofre Elementary

Under general supervision to assist the Special Education Teacher in the preparation, monitoring, and delivery of curriculum to individuals and small groups of students with special learning needs; and to do related work as assigned.

2006-2009 Celera - Berkeley Heart Lab/Office Team 960 Atlantic Ave, Alameda, CA 94501

Customer Support Case Clerk/Data Entry & Specimen Processing/Front Desk Responsibilities

Duties included but not limited to provides client support by following up on missing required information needed to order test, process specimen and bill insurance providers. Work closely with Regional Customer Support Specialist (CSS) to coordinate communications to physician offices, manage case closure in SalesForce.com, entering missing data into MISYS and LIMS databases and filing documentation. Accurately entering data into the Mini & Maxi Logs, (SS#, DOB, patient first and last name, ordering doctor and all pertinent information) process patients test request in LIMS database and send their specimen for testing, Re-check patients requisition for correct test order request and all the information needed, preparing and sorting FedEx reports and regular mail and front desk/ receptionist responsibilities.

2004-2005 Stewart Title of California/ Office Team - Receptionist/Clerical

Responsible for directing all incoming calls, faxes, and mail distribution; Greeting customers according to company policies, ordered, received and maintained supplies.

2000-2001 Hawaii Medical Service Associations / Claims Administration Support Clerk

In charge of opening, sorting, and responding to Physicians and hospital mails, processing claims, pulling microfilms, data entry & heavy phones.

2000-2001 Bank of Hawaii, Check Processing Specialist II

Received and managed incoming work from outer islands and local banks. Maintain Accountable for Safe deposits and complete all West-Pro and mortgage banking transmissions and reports.

1999-2000 General Growth Management of Hawaii-Olsen Staffing Agency, Data Entry

Duties included data entry, answering phones, printing statements, Xeroxing, filing, etc.

1993-1996 Navy Public Works Center Security Office @ Hawaii / Automation & Office Clerk (GS-04)/(GS-01)

Duties included: phones, correspondence, coordinating travel arrangements, proofreading & entering corrections, issuing contracts photo security ID passes, payroll & timesheet entries, and sorting and route mail.

EDUCATION:

2014-2015 U.S. Career Institute, Fort Collins, CO, Certification/Medical Billing Specialist

1997-1999 University of Hawaii - West Oahu, HI B.A./Professional Studies specify Justice Administration

1993-1997 Leeward Community College, Pearl City, HI A.A. / Liberal Arts

1990-1993 Aiea High School, Aiea, HI Diploma

Volunteer Works:

2011-2014 Kindergarten, Third/Fourth-grade Teachers’ Aide @ Blue Angel Elementary School, Pensacola, FL

Help assist individual students in performing activities initiated by the teacher.

Supervise children in the hallway, lunchroom, and playground.

Assist in preparation/production of instructional materials and modifications.

Assist in related duties which may be assigned because of specific needs (the maintenance and/or preparation of instructional and life skills materials, for example).

Reinforce social and personal skills to ensure the successful inclusion of students with special needs.

2009-2010 Administration Assistant @ Family Readiness Officer for Combat Logistics Battalion 5, Oceanside, California

Data entry & Filling, Help coordinate and organize events for military families.

Coordinate United Through Reading with spouses and children for our Combat Logistic Battalion servicemen and women simply read a book aloud while being recorded on DVD for their child/children during deployment.

2009-2010 Kindergarten/Second-grade Teachers’ Aide @ San Onofre Elementary School, San Clemente, California

Help assist individual students in performing activities initiated by the teacher.

Supervise children in the hallway, lunchroom, and playground.

Assist in preparation/production of instructional materials and modifications.

Assist in related duties which may be assigned because of specific needs (the maintenance and/or preparation of instructional and life skills materials, for example).

Reinforce social and personal skills to ensure the successful inclusion of students with special needs.

References:

MaryAnn Judd – Client Service Coordinator Supervisor @ Diagnostic Lab Services Hawaii, cell: 808-***-****

Letesha Driskell - RCM Technology Supervisor, cell: 808-***-****

Danyeal Faith – Client Support Specialist @ NRG Home Solar, email:adrdo4@r.postjobfree.com, phone#: 510-***-****

Lisa Dodson Young – Sales Support @ Strategic Accounts at Kaiser Permanente,

Email: adrdo4@r.postjobfree.com, phone#: 510-***-****

Christine Denise Winicki – Deployment Readiness Coordinator DRC @ USMC,

email: adrdo4@r.postjobfree.com, © 760-***-****

Jennifer Hamer – Chaplain spouse, Group Exercise instructor @ 33 Area Camp Margarita Fitness Center, Marine Corps Base Camp Pendleton, CA, © 718-***-****

Bridgette Speegle – Chaplain Spouse, Teacher @ PACE centers for girls/counselor @ Florida, © 678-***-****

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