Data Entry Customer Service

RACHEL L. HERDMAN

**** ****** ***** ****, ** ****5 **********@*****.*** 704-***-****

Business Administration Manager with more than 16+ Years Organizational Experience with an understanding of customer service requirements, human resource processes, accounting/payroll services, advertising/marketing, employment tools, and operations & Project management.

SUMMARY OF QUALIFICATIONS

MBA degree with more than 16+ years management experience with solid skills in business, operational, employee relations, documentation, organizational skills, and facility management.

Exceptional ability to build solid, effective, and productive business relationships with staff, clients, volunteers, auxiliary staff, and community.

Extraordinary interpersonal skills with the ability and training to communicate effectively with individuals from diverse cultural backgrounds.

Strong data entry and with payable and receivable accounting skills.

Keen attention to detail with strong research, investigative, and analytical skills.

BUSINESS & PROJECT OPERATIONS ● HUMAN RESOURCES ● ADMINISTRATION ● PAYROLL

PROFESSIONAL EXPERIENCE

COMMERCIAL ACCOUNTING ADMINSTRATOR February 2022 – Current

GSM SERVICES, LLC. Gastonia, NC

GSM Services provides commercial and residential HVAC and Roofing services.

Administers project assistance to multiple Commercial Project Managers

Provides accounts receivable functions for projects and processed payables for accounting department to cut checks

Manages month-end accounting processes, over-under reports, and profit-loss statements

CASHIER February 2022-Current

TRACTOR SUPPLY York, SC

Tractor Supply is a national retail chain for farming, household items, clothing, tools, hardware, and agricultural items.

Operates as a head cashier for Saturday and Sunday Mornings

RETAIL MECHANDISER December 2021 - February 2022

TRACTOR SUPPLY York & Clover, SC

Maintained layout and planograms for 2 stores

Rearranged stores according to headquarters specific plans and for optimal customer service at all times

OPERATIONS SPECIALIST October 2021 – December 2021

SYSTEM SEARCH, INC. Charlotte, NC

System Search, Inc. is a Premiere Insurance Recruiting Agency.

Maintained Data Entry of Client, Candidate, and Job Order information in Resumate database from various sources

Completed Candidate Files for Submission to Clients

Reformatted Resumes for Submission

Managed Candidate File from start to finish

SENIOR STAFFING ADMINISTRATOR May 2021 – October 2021

SHERPA, LLC. Charlotte, NC

Sherpa, LLC. providing premium specialized talent acquisition services.

Responsible for accurate and efficient Employee Onboarding, Back Office and Administrative Operations.

Managed the flow of individual day-to-day back-office operations and facilitate problem-solving and collaboration.

Processed and validated weekly contractor payroll.

Monitored weekly workflow and clearly communicated feedback to successfully meet deadlines.

Carefully managed sensitive data and confidential employee information.

STAFF ACCOUNTANT November 2020 – April 2021

COF2, CPA Clover, SC

COF2, CPA is a small accounting firm.

Performed payroll, accounting, and bookkeeping for multiple clients.

Maintained tax information and yearly, quarterly, and weekly tax payments.

OPERATIONS SUPPORT ANALYST August 2016 – September 2020

REDDY ICE Ranlo, NC

Reddy Ice is a national ice company serving businesses and individuals with quality, food-grade ice.

Managed all aspects of operations for the Charlotte Market which included Ranlo, NC, Gaffney, SC, Columbia, SC, and Charleston, SC locations.

Specialized in accounting, financial, and accounts payable/receivable.

Assisted customers with delivery, service and accounting issues.

Supervised team of Operations Support Clerks.

Monitored and assured drivers’ paperwork was accurate.

CORPORATE ADMINISTRATOR/QUALITY ASSURANCE & CONTROL September 2014 – February 2016

GIVING TREE REALTY Charlotte, NC

Giving Tree Realty is a full service real estate firm built on a foundation committed to charitable giving and making dreams a reality for future homeowners.

Managed all aspects of operations for the firm.

Maintained all financial bookkeeping, accounts receivable/payable and commission/payroll transactions.

Performed all duties of human resources and on-boarding new Broker-Associates and employees.

Responsible for assisting in strategic planning and firm growth.

Reviewed Real Estate Contracts, HUD-1 Settlement Statements, and other closing documents to ensure accuracy and compliance with state requirements and client instructions.

Addressed inquiries regarding HUD and REO listed properties from clients, sellers, buyers, agents, and internal staff professionally and in a timely manner.

Maintained and ensured that all firm’s records and documents are correct, uniform and in compliance.

BUSINESS MANAGER - OPERATIONS/DISTRIBUTION/PRODUCTION May 2011 – July 2014

SOUTHCOMM MEDIA – CHARLOTTE Charlotte, NC

Charlotte Creative Loafing serves the entire Charlotte metropolitan area, distributing 47,000 papers and reaching more than 88,125 readers weekly.

Maintained the operations for the business including accounts payable/receivable, invoicing, collections, supply ordering, mailing services, and day to day activates to make sure the office runs efficiently.

Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Oversaw the entire distribution process of all publications and ensures that all products are distributed in a timely fashion, coinciding with any marketing, advertising or promotional activities that may be related to it.

ADDITIONAL EXPERIENCE

Public Relations/Event Coordinator, With Friends, Inc., 2009 - 2010

Office Manager/Customer Service Representative, Massey Services, Inc., 2008 - 2009

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION

UNIVERSITY OF PHOENIX Charlotte, NC

BACHELOR OF ARTS – PSYCHOLOGY/SOCIOLOGY

UNIVERSITY OF NORTH CAROLINA Charlotte, NC

COMPUTER SKILLS

Proficiency in Microsoft Office with advanced skills in Microsoft Word, Excel, and PowerPoint and basic skills in Microsoft Access, Publisher, InDesign, AdTrac, SalesForce, Sugar, iSolved, and VTiger

Advertising software and production software for laying out, designing, and printing newsprint

Website design and maintenance using various software

Highly skilled in use of accounting software including QuickBooks

Applicant tracking systems– Bullhorn & Resumate

Accounting systems – ESG & Quickbooks

Project Management system - Procore

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