Customer Service Recovery Manager

Bobbie Jeffries

**** ******** ****

Columbus OH *3207

************@*****.***

Tel: 614-***-****

Personal Statement

Reliable and Dynamic person looking to develop professionally and enhance their career in the Customer Service Industry. I have great communication skills, self-motivated, and highly organized. I have worked in the Customer Service field for over 18 years in the car industry.

Work Experience

Columbus Fair Auto Auction- Manager Melinda Brillhart 614-***-****

Transport coor - I input invoices for transporters payments, put out cars in Made system to transporters so they can get them picked up, enter all consignments in computer, answer phones, do redemptions and handle money, write up paperwork, order supplies,we work in three different computer system and have to put stuff in them all daily, I am a jack of all trades.

Fleet lease coor - I set cars for the sale weekly . I have my own accounts which include carmax and lease plan as an example. I make sure all cars are scheduled for sale, advertised and all charges posted to the vehicle. Once units sale if they are sold on IF bids then i need to call the sellers and ask if they accept the bids or not. then send all checks or ACh checks to the banks for the cars they sale. I also help in accounting posting charges to units.

One Choice Recovery Manager Kelly Everetts 614-***-**** (Jul-2015 -JULY 2019)

Transportation Coord/Skip Tracer, Carroll, Oh

Computer skills, with proofreading and spelling skills

Taking outgoing / incoming calls, handling filing and correspondence.

Printing,faxing, photocopying or scanning documents. Processing and updating all office documents to ensure we are communicating and giving the best customer service to our clients.

Work with RDN, Webtracker, IRepo, and IBeam networks.

Take calls, texts, and emails to Schedule transports for the vehicles going to auction by qualifying if units have keys and drivable and the lot location. I schedule units for 7 lots with One Choice agents and many transport companies to ensure units are picked up in a timely manner for the auction staff and clients.

Transportation Coordinator Manager April Roe 614-***-**** (Aug-2001 - May-2015)

Manheim Ohio Auto Auction, Grove City, Oh

Called and confirmed cars were ready for pickup, scheduled transporters to pick up

Taking outgoing / incoming calls, handling filing and correspondence.

Worked in AS400 and Ready Logistics website to ensure Manheim Ohio was one of the top performing auctions in the country with our customers by “days to Pickup” on grade cards

Ability to manage conflicting requirements and multiple tasks.

Processed Transportation Invoices to ensure correct billing to the customer and the transporter in a timely fashion.

Ability to maintain client confidentiality and I work well with a team.

Worked sale block imputing data into computer during sale days

Certificate in Manheim Ohio’s Leadership program, (6 month course in leadership skills)

Education

High School Diploma (Sep-1982 - Jun-1986)

Marion Franklin High School, Columbus, Oh Took Two years of Intensive Office Education.

REFERENCES

WANDA HILL 614-***-**** KNOWN 30 + YEARS

RENEE SIGLER 740-***-**** KNOWN 5 YEARS

HEATHER STARCHER 614-***-**** KNOWN 15 YEARS

AARON GORE 614-***-**** WORKED WITH FOR 1 YEAR AT COLUMBUS FAIR

TRACY MATHENY 614-***-**** WORKED FOR AT ONE CHOICE REC FOR 3 YEARS

Skills

Capacity to perform well under stressful situations and under strict time crunches.

Ability to handle conflicting demands and manage multiple tasks at the same time. Confidence and good ability to communicate in a clear and professional manner on the phone.

Communication skills to deal with a wide range of clients.

Proven aptitude for efficiently handling customer complaints. Quick learner with all computer programs

References

1. April Roe Grove City, Ohio 614-***-****

2. Renee Sigler Amanda, Ohio 740-***-****

3. Kathy Johnson Groveport, Oh 614-***-****

4. Wanda Hill Whitehall, Oh 614-***-****

Contact this candidate