Qa Automation Medical Billing

Glenn Orner

Portland, OR

760-***-**** cell

***********@*****.***

Technical Summary

30+ years leading Quality Assurance Teams and establishing Quality Assurance Best Practices.

20+ years test architecting UI and backend automation.

15+ years managing projects -> scope, budget, quality, delivery.

10+ years as a scrum master in which I coordinate the deliverables for each sprint and the overall projects. I also lead the backlog grooming, sprint planning, retrospective meetings following each sprint, bug triage meetings, and scrum of scrums for multiple scrum teams.

10+ years managing the product releases -> maintaining release repository, leading and coordinating all software release activities: end to end (E2E), system integration (SIT), and user acceptance testing (UAT).

Automated Tools: Appium, SpecFlow, Selenium Web Driver with C#, Winium Desktop Driver with C#, Sikuli, Bumblebee, HP Quick Test Professional (QTP), HP Load Runner, Borland Silk Test, Borland Silk Performer, and Rational

Azure Dev Ops, Team Foundation Server (TFS), HP Quality Center,

Jira Project Planning, Microsoft Project

SQL DB, Oracle DB

WIN8, WIN7, XP, WIN2003, Win2000, NT, WIN98, WIN95, OS/2, UNIX

Java Developers Kit 1.1, MFC6.0, Java, C#, Visual C++, C++ Python, Perl, FORTRAN, Jenkins,

Practical Summary

Documentation: Test Plans (Manual/Automated), Quality Plan and Testing Strategies, QA Best Practices (Manual/Automated), UAT Test Strategies

Meetings and Presentations: Lead Scrum Agile meetings, manage bug triage process, present test plan strategy and results to executive management and customer.

Release Manager: Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule and scope changes. Conduct Release Readiness reviews, Milestone reviews, and Business Go/No-Go reviews

Software Testing: Installation, Functionality (Manual/Automated), End to End, Usability, User Acceptance Tests, Compatibility, Performance, and Security Testing.

Software Testing Cycle (SDLC): Planning, Analyzing, Design, Development, Testing, and Maintenance.

Software Development Process: Waterfall and Agile Methodology.

Software Testing Methods: Black box, Grey Box, White Box, Integration, Regression, End to End, UAT, and Performance.

Management/QA Leadership

20+ years of executive level software quality assurance experience. Built QA departments from scratch and improved existing departments. Also coordinated functional automation (UI and backend), and performance automation.

QA Manager and Test Architect for the testing of projects that dealt with Toxic Cloud Modeling, Lotus Notes, Corporate Taxes, Medical Billing, 3-D Mobile Phone Applications, Real Estate Data Analytics and SalesForce.

A successful quality professional experienced in team building using various staffing models that involved employees, consultants, contractors, and offshore personnel.

A strategic planner with expertise in the implementation of monitoring systems that track progress and provide key metrics to senior management.

A release management coordinator for multiple projects and platforms.

Experience

Becton, Dickinson and Company Nov 19 - Present

Sr QA Test Engineer/ Automator/Scrum Master Vancouver, WA

Environment: Visual Studio/Azure Dev Ops

Automate Desktop Applications using C#, Appium, and Selenium.

Create load tests to using automation to ensure the application can perform with various loads and peaks.

Plan, create, manage, and functional/regression test suites for BD Rapid Rx Product

Facilitate deliverables and educate the team in best Agile practices.

Served as Scrum Master to ensure the commitments of the team for each two week sprint was fully delivered.

Planit Group Sep 18 – Nov 19

Sr/Lead QA Automation /Test Architect/SDET Remote – Portland, OR

Environment: Visual Studio/ALM

Automate Desktop Applications using C#, Winium, Sikuli, and Bubblebee

Develop and maintain functional (GUI) automation test scripts using the Page model to ensure maintainability and scalability.

Plan, create, and test deliverables for Zenith American

KPA Apr 18 – Aug 18

Software Automation Engineer/SDET(contract) Lake Osewgo, OR

Environment: Visual Studio/JIRA

Automate KPA Web Applications GUI using C#/Selenium/SpecFlow

Automation iOS Mobile Application using Appium and Xcode

Plan, create, and test deliverables for KPA HRDrive, MKO, and RMC

Coach team in best Agile practices

Use Jenkins to schedule automation run following new builds

Eagle Creek Software Services Nov 15 – Apr 18

QA Lead Test Architect (FTE)/Scrum Master/SDET Remote and Portland, OR

Environment: JIRA

Manage five QA personnel

Plan, create, and test deliverables for the OneCMS, Tuition Subsidy, and Data Migration at Kinder Care.

Create test strategy for UAT and the respective test cases

Coach business, development, and QA in best Agile development practices.

Use JIRA to manage all test assets and test execution.

Conduct release readiness reviews and coordinate the Go-no go assessments.

Responsible for all code and database deployments.

Scrum Master

Automate the OneCMS application (GUI) using Selenium WebDriver with C#

Attended multiple Trailhead classes offered by SalesForce to understand the functionality of the application.

Automate SalesForce application (GUI) flow using Selenium and C#

Use Jenkins to schedule automation run following new builds

NIKE Jun 15 – Sep 15

Technical Lead(contract) Hillsboro, OR

Environment: VersionOne

Responsible for the planning, creation, and testing deliverables for 3 scrum teams, that encompass functional testing, automation, and performance for the Go To Market internal product

Coached Business, Development, and QA in best Agile development practices

Used Version One to manage all test assets and test execution

Worked with the product managers, business analysts, and development leads to create test plans for all major and minor releases for E2E, SIT, and UAT

Produced reports for upper management that enables them to understand the functional test coverage, the automated test coverage, and performance measurements

PGE Oct 14 – Jun 15

Quality Assurance Analyst Portland, OR

Environment: Quality Center

Responsible for the verification of the software used by Portland General Electric to ensure power is delivered to commercial and residential customers with minimum downtime

Coached Business, Development, and QA in best test practices

Used HP Quality Center to manage all test assets and test execution

Worked with designers and land crews using GIS (geographic information system) to represent spatial and geographical data

Created integration, end to end, and user acceptance test cases to ensure proper operation for go live

BPA Mar 14 – Aug 14

Quality Assurance Test Lead Architect Portland, OR

Environment: TFS

Responsible for the certification of the software used to regulate the dams in the Columbia River Valley

Coached Business, Development, and QA in best Agile practices

Used TFS to manage all test assets and test execution

Managed development and QA sprint deliveries

Managed the defect triage process to ensure critical defects are prioritized, addressed, tracked and fixed to allow QA to continue their test effort

Supportive test cases created to flag resurfacing defects

Create Test Cases for E2E, SIT, and UAT

Loan Processing Service Sep 12 – Jan 14

IT QA Manager/Project Manager/Scrum Master/Test Architect/SDET Irvine, CA

Environment: Jira

Responsible for the certification of the data analytic models and products that are used by banks to determine if a loan should be made to an applicant for a particular parcel. This involved the verification of the data transformation based on the business requirements

Managed QA Automation Technical Group (sdets) to perform functional (GUI)

Coached Business, Development, and QA in best Agile practices

Served as liaison between Business and Technical Teams

Managed development and QA sprint deliveries

Managed the defect triage process to ensure critical defects are prioritized, addressed, tracked and fixed to allow QA to continue their test effort and certify models and products

The software could not be released until all priority 1 bugs had been fixed and tested

Test cases were also created and added to the regression suite to ensure that if the defect surfaced again, it would be flagged

Conduct Release Readiness reviews, Milestone reviews, and Business Go/No-Go reviews. Coordinate all release activities for patches, upgrades, and new program updates

E2E, SIT, and UAT test were created to ensure overall test coverage

Use Jenkins to schedule automation run following new builds

Brandes Investments Apr 12 – Jul 12

Quality Assurance Test Lead/Project Analyst/SDET San Diego, CA

Environment: TFS

Creating and implemented the overall test strategy for the stock trading application

Used TFS extensively for requirement tracking and test case mapping

Lead the Middle Office Test Process for our stock trading application

Used Microsoft Team Foundation Server (TFS) to house requirements, test plans, test cases, test execution, reports, and SCRs (Software Change Request)

Worked with SMEs and Development to ensure proper test coverage

Plan to use TFS to implement agile process and automation over the next 3 months

NOKIA Nov 10 – Apr 12

Quality Assurance Test Lead/Scrum Master/Lead Test Architect Chicago, IL

Environment: HP Quality Center, HP QA Partner, Selenium, Java, SoapUI

Responsible for organizing the test assets and requirements using HP ALM/Quality Center for end to end testing of NOKIA's 3D phone application

Worked with development and QA to embrace agile development

Evaluated QTP vs. Java/Selenium to see what would work best in automating the existing manual test cases

Lead the System Test Team in the agile test development of the 3 Dimensional mapping products

Used HP ALM, Application Lifecycle Management Tool ->formally Quality Center, to house the test assets

Lead the creation of test cases per task for each story of the sprint

Worked extensively with development to ensure the proper testing of the stories for each sprint was performed

In addition to testing the specific sprint, the entire regression suite was executed

Spent 50 % of my time creating functional automation using Quality Test Professional

Designed the performance testing for the 3D mapping application

Performed web service testing with SoapUI Pro and Load UI Pro

Used Python with Bash to also automate the GUI.

Mitchell International Aug 05 – Apr 10

Quality Assurance Automation Manager/Project Manager/SDET San Diego, CA

Environment: HP QA Partner/Quality Center

Built the QA department from 5 to 30 to address the large enterprise project that addressed medical billing from injuries sustained from automobile accidents

This included full test coverage with a combination of manual testing and automation

Responsible for the orchestrating the End to End Test Strategy for the various Medical Software Applications

Responsible for the scheduling of all QA deliverables

Managed 5 people in San Diego and 25 offshore contractors

Managed the training of the contract workers. Reduced time to come up to speed from the usual 6 months to 2 months

Managed the automation team in the automation of the functional tests(GUI) using HP Quality Test Professional (QTP) and performance tests using HP Load Runner.

All test case creation and execution results are housed in HP Quality Center (formally Test Director)

During the testing phase, test case execution progress reports are generated and distributed to Project Management and Development

Manage the defect triage process to ensure critical defects are prioritized, addressed, tracked and fixed to allow QA to continue their test effort

The software could not be released unless all priority 1 bugs had been fixed and tested

Test cases were also created and added to the regression suite to ensure that if the defect surfaced again, it would be flagged

Outlined test effort for new Sarbanes-Oxley Act (SOX)

Deloitte & Touche Mar 98 – Jun 05

Senior Lead SDET/Analyst & Manager Woodland Hills, CA

Environment: SilkTest (C++)

Built entire QA automation team from scratch to test the Corporate Tax Products

This was mission critical effort that involved both CA and IL

Managed 9 engineers in Woodland Hills, CA and Chicago, IL

Created End to End Test Strategy for the entire Financial Application

2005 Recipient of the Deloitte Applause Award, given in recognition for significant contributions to the Firm

Developed and oversaw maintenance of the automaton infrastructure and functional tests with Silk Test (C++) for multiple Financial and Corporate Tax Products

Led the development of automation scripts to test the Tax forms, Calculations, Data Transfer, and Report Generation

Developed automation to install and verify installation of all software packages

These test scripts checked for the proper installation of files, file attributes, and correct program menus

Developed stress and load tests in Silk Performer to validate the performance of the Corporate Tax Software Packages

Hardware recommendations for desired performance were generated from these tests

Developed Deloitte Corporate Automation Standards

Coordinated and led multiple site automation projects in the United States and India

Provided training classes on the appropriate use of Silk Test automation software as it related to Financial and Tax Applications

Lotus Development Corporation Sep 96 – Mar 98

Senior Software Quality Engineer/SDET Cambridge, MA

Environment: Lotus Notes, Domino, C++, NT, WIN95, WIN3.1, OS/2, Macintosh

Responsible for testing Lotus Notes and Domino for windows and Mac with various operating systems

Revamped and grew the existing automation to address the maturing product

Responsible for Script Test automation with Silk Test (C++) to verify Security, Messaging, and Scheduling for Lotus Notes and Domino

Automation was implemented to run on multiple platforms: NT, WIN95, WIN3.1, OS/2, and Macintosh

Updated existing automation scripts to ensure proper execution for each new revision of Lotus Notes and Domino

Trained automation personnel and manual testers on the proper use of automation tools as it related to the Lotus Notes Application

E.I. DuPont De Nemours Aug 88 – Sep 96

Quality Assurance Manager/SDET Westlake Village, CA

Environment: SilkTest (C++)

Outlined full test strategy for complete coverage of a toxic cloud modeling application that took into account topography, weather conditions, and chemical properties

Set up test strategy and wrote test automation to verify proper operation of an emergency response software package

This software package was used to model toxic gas releases based on chemical properties, weather conditions, and topography of the terrain

Output from the application was used to predict which communities needed to be evacuated due to a possible impact from the toxic plume

Worked closely with software developers from initial beginnings through validation to understand emergency response software

70% of the time spent using QA Partner/Silk Test (C++) to develop comprehensive test plans and automated regression tests for 32 bit Window applications

Incorporated code modifications and delivered new builds

Maintained database that tracked problems and corrections to product

Outlined procedure to update a previous version of the product to the most current

Customized current company software to suit customer's requests

Trained customers on the proper use of the software

Training covered the analysis of test results and maintenance of the system

Wrote utility programs to streamline the software production process

Education and Training

California State University

BS Physics

Certified Scrum Master

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