Quality Manager Qa Analyst

Tal Frenkel

**********@****.** 416-***-****

**** ***** **, *********, ** L3T 0C5

Summary

Over 7 years of experience in Software Quality Assurance Testing of Web Based and Client/Server applications in all phases of the testing lifecycle i.e., from business process/requirements analysis through test report development

●Manage QA processes from End to End

●Lead & Manage Defect Management Process for complex multi vendor programs

●Drafted various project related documents like Test Plan, Test Strategy, Test Cases, Defect Management Strategy

●Performed Manual and Automated QA (UI)

●Strong skills in performing Migration testing, Functional testing, Acceptance test, Regression test and Sanity test.

●Excellent at Multi tasking and able to work on multiple projects and thrive in a fast-paced, deadline- based environment

●Excellent analytical, problem-solving and decision-making skills; organizational, creativity and perseverance skills.

●Superb Communication Skills

Work Experience

Protiviti Inc, Vaughan, Ontario Sept-2021 to Present

Role: Senior Quality Assurance Lead / Defect Management

I worked with three projects. The first one was for a large retail client implementing updates to their system connecting all there integrations with Salesforce Cloud, service cloud, and Microsoft Dynamic 365. The second client was doing a migration from Rogers to Azure and I was in charge of creating and designing test plans, test case suites, and executing tests for their entire migration testing from end to end testing Legacy System, Okta, and other aspects of their database to see if migration to destination went through well. The third project was for large wealth management company. I was a lead who helped engineer the entire QA process along with regression tests, and sign-offs between the Dev consultancy, the company and Protiviti’s QA team.

Responsibilities:

•Lead a team of 2 business analysts, 3 quality assurance analyst and 2 automation engineers to complete a large scale wealth management system with Pega systems.

●Added xRay to streamline the Jira process

●Create a regression package between 2 BA’s and 2 QA’s which was partially automated by automation team

●Work to structure agile with Dev team, Client and QA team

●Coordinated and delegated QA tasks with team

●Extensively worked using Agile methodology

●Updated and followed up on defects in Jira using xRay

●Designed and created many end-to-end tests from their Walmart website all the way to their Salesforce Cloud, marketing Cloud, Service Cloud and Finance and Operation of Document 365

●Ran defect triage and managed defects based on update provided by project team

●Track bugs and retest after bug has been fixed and resolved

●Created the defect dashboard for the project leadership team

●Performed escalation on defects if required

●Prepared test strategy and defect management process document

●Managed releases with regression testing on different test environments and production and prepare sign-off for project releases in Jira

●Preformed Regression and Sanity testing and Defect Retesting

●Defect management from end to end

●Updated project manager with test execution and defect open/closed rate periodically

●Facilitated escalation when required

●Coordinated project team for emergency quick fixes for production issues

Environment: Salesforce, Dynamic365, IBM OMS Sterling, Jira with Xray, PLSQL Developer, Postman, Confluence, SharePoint, Legacy, Okta,

Bank of Montreal Dec-2019 to Aug 2021

Role: Senior Quality Assurance Analyst / Defect Manager

Bank of Montreal is implementing / upgrading to SAPS4 Hana 1909 from their existing SAP S4 Hana1709 application.

Responsibilities:

●Extensively worked using Agile methodology

●Updated and followed up on defects in Jira

●Ran defect triage and managed defects based on update provided by project team

●Created the defect dashboard for the project leadership team

●Performed escalation on defects if required

●Prepared test strategy and defect management process document

●Managed releases and prepare sign-off letters for project releases

●Coordinated performance of Sanity Checks and Defect Retesting with other test leads

●Updated project manager with test execution and defect open/closed rate periodically

●Facilitated escalation when required

●Coordinated project team for emergency quick fixes for production issues

Environment: HP-ALM, SAP Workforce, MS Word, Excel, PowerPoint, Outlook, Visio, PL/SQL Developer, MS SharePoint, SQL

Autodata Solutions, London ON Oct-2018 to Nov- 2019

Role: Senior Quality Assurance Analyst

Portfolio Manager allows three-way communication between Financial Providers (Banks), GM Corporate, and the GM Dealer Community all concerning maturity and equitable Finance and Lease customers. The Application currently consists of two parts, a Web based UI application and an ETL for importing/exporting the data.

Responsibilities:

Extensively involved in testing the CRM Dynamics 365 application which include (Contacts, Accounts, Activities, Opportunities, Case Management, Engagements, leads and

Marketing module (Campaigns, Marketing Activities and Marketing List) modules.

Performed functional testing on Engagements, Opportunities, Account Release, Opportunity

Services, Engage Management, Accreditation Administration, Service Administration, Chargeable code & Mobile Clients

Involved in testing Dashboard, System Views and Personal Views testing with resourcing data from SAP BW & FI for Revenue Forecasting, Engagement Profitability, Win Probability, Cost Centre Hierarchy & Profit Centre Hierarchy.

Generate and document test cases as via TFS and executed test cases in MTM.

Performed System and Integration using Dynamics CRM Cloud App for workflow testing on Mobile & Tablets.

Performed Security and Role Based testing to control access to personal information, field with sensitive information as part of GDPR Regulations.

Involved in Web Services testing b\w Dynamics 365 & other Web based applications

Testing Reports generated in SSRS with CRM Data using client tools like SQL Server 2012

Management Studio, Testing Dashboards on MS CRM, Testing Plugins and Workflows.

Involved End-End business process testing of Sales, Marketing, Microsoft Marketing (MDM).

Extensively involved performing synchronization testing of CRM with Microsoft Dynamics Adobe Campaign systems and Outlook Integration.

Environment: Dynamic365 CRM, Selenium, Eclipse, PowerPoint, Outlook, MS Projects, Visio, HP ALM, Python, SQL, XML, MS SharePoint

Indigo, Toronto ON Sep-2017 to Oct-2018

Role: Senior Quality Assurance Analyst / Defect Manager

The purpose of the Click and Collect project is to allow the customer to place an order online for an item that's already in a store so that the customer can pick up the item from the store in a short period of time. Along with this initiative, Ecommerce teams will be creating a new website for the checkout experience and add functionality to website.

Responsibilities:

Performed QA and defect management operations on multiple projects simultaneously

Led and chaired daily triage calls with representation from QA/Testing Teams, Technology Development, Indigo Partners, Business Leads, Development Leads, and provided clear minutes and actions

Used HP-ALM for Defect Management

Responsible for lifecycle management of all defects within all development and pre-production environments

Led and mentored a team of three onshore and two offshore resources

Established coordination between onshore and offshore QA activities and resources

Established QA project process and procedures for the QA project resources

Created detailed QA periodic status reports for Senior managers to keep them posted about the project

Acted as a liaison between QA resources and Senior managers

Initiated and managed escalation process for any defects exceeding Standard timeline

Maintained absolute integrity of the defect database and ensured all changes to defect status were within the guidelines of the defect management process

Created test cases from user stories and aligned to developed software to ensure performance to business requirements

Followed Agile Methodology

Tested integration of existing SAP Legacy OMS back-end component with new IBM Sterling OMS component

Performed aggressive functional testing on new IBM OMS System

Tested new iOS mobile tasking application for facilitating pick up of click and collect items from the floor by Indigo store personnel

Performed end–end testing from creating an order to customer delivery

Wrote SQL and performed backend testing

Conducted Sanity Checks, Functional testing, Regression Testing, Responsive Testing and User Acceptance Testing on the application on a different Test environment

Reviewed and contributed to test plans and test strategy

Created Test Data setup for System testing, and facilitated and performed UAT

Environment: SAP, Dynamic365, IBM OMS Sterling, Jira, PLSQL Developer, Postman, Confluence, Sharepoint

ADP, Toronto ON Oct-2016 to Sep-2017

Role: Salesforce QA Engineer

Automatic Data Processing, Inc. engages in the provision of business outsourcing solutions. It operates through the following business segments: Employer Services; and Professional Employer Organization Services; and Other. The Professional Employer Organization Services segment provides employment administration outsourcing solutions through a co-employment relationship.

Responsibilities:

Gathered requirements from business and users. Created the project documents, System Design and Technical Requirements documents.

Involved in testing the Sales and Service standard objects such a Leads, Accounts, Contacts, Opportunities, Forecasts, Contracts.

Testing Triggers and Classes for automatic generation of data related to user activities ( e.g leads concerted to user) to be stored in the new object

Testing a custom object and classes for capturing information needed to be collected.

Involved in the review of the test plan, scripts to ensure they match and cover all the requirements in the functional specification document.

Involved in Automation testing- Selenium

Prepared test status reports during test execution process, reported the defects to Business team lead and Development Manager

Tested code from dev to UAT sandbox using change sets.

Working in ALM for the test scripts and testing, Rally for the user stories.

Creating users, roles, public groups and implemented role hierarchies, sharing rules permissions to provide shared access among different users.

Involving in testing different types of Reports (summary reports, tabular reports, pie charts and dashboards and Report Folders for different user profiles

Using to test Data Loader to load the data from csv files into Salesforce.com

Automatic Data Processing, Inc. engages in the provision of business outsourcing solutions. It operates through the following business segments: Employer Services; and Professional Employer

Organization Services; and Other. The Professional Employer Organization Services segment provides employment administration outsourcing solutions through a co-employment relationship.

Responsibilities • Gathered requirements from business and users. Created the project documents,

System Design and Technical Requirements documents. • Involved in testing the Sales and Service standard objects such a Leads, Accounts, Contacts, Opportunities, Forecasts, Contracts.

Testing Triggers and Classes for automatic generation of data related to user activities ( e.g leads concerted to user) to be stored in the new object

Testing a custom object and classes for capturing information needed to be collected.

Involved in the review of the test plan, scripts to ensure they match and cover all the requirements in the functional specification document.

Involved in Automation testing-Selenium

Prepared test status reports during test execution process, reported the defects to Business team lead, Development Manager and Project Manager

Tested code from dev to UAT sandbox using change sets. • Working in ALM for the test scripts and testing, Rally for the user stories.

Creating users, roles, public groups and implemented role hierarchies, sharing rules permissions to provide shared access among different users.

Involving in testing different types of Reports (summary reports, tabular reports, pie charts and dashboards and Report Folders for different user profiles

Using to test Data Loader to load the data from csv files into Salesforce.com •

Environment: MS Word, Excel, PowerPoint, Outlook, MS Projects, Visio, HP Quality Centre, SOAPUI, Postman, Google Analytics, MS Dynamic CRM, Salesforce

Verizon Wireless World Dec-2015 to Oct 2016

Role: Senior Salesforce Quality Assurance Analyst

Verizon Wireless is an online application for wireless provider to build and operate a large-scale 4G LTE network—the most advanced wireless network technology available, with speeds up to 10 times faster than 3G. Verizon Wireless launched the nation's first large-area 4G LTE network, giving customers mobile access to the Internet at speeds up to 10 times faster than before. Verizon operate more than 1,900 retail locations, including kiosks, across the country and offer a robust online and call-in customer service network.

Responsibilities:

Work closely with PO, PM, and developers to provide full testing coverage, understand features to be tested, and avoid misunderstanding of the testing process.

Create and maintain customer E2E test scenarios and detailed test cases as part of a comprehensive strategy to improve and maintain product quality.

Review and update Test Failures.

Reproducing and updating Customer Case Issues, Bugs, and JS Gacks in Backlog.

Testing web and mobile products for Salesforce Cloud applications.

Work concurrently on several projects, up to 4 scrum teams each with specific

instructions.

Create and update test documentation.

Organize Global Blitz testing for Customization Cloud (include 4 scrum teams),

participating in companywide mandate testing for Customization Cloud (include 4

Scrum teams).

Learning new features from other Clouds and updating test plans.

Prepare testing orgs with comprehensive data set, common objects, actions, platforms,

perms required for testing.

Perform accessibility testing.

Following up on customer investigations.

Helping scrums to sign off for Feature Freeze and Release Freeze.

Monitor, collect and analyze data for internal and external environments during JSError

(Gacks) Project. Create reports and dashboards. Report and monitor new and top-rated

issues.

Mentor work for new hires.

Utilize WebdriverIO to automate test cases. Maintain existing automation tests and add new once upon each release.

As the QA Analyst: Analyze requirements, streamline device and browser coverage, buds

filed for features, test coverage, customer feedback or requirements, customer Cases, Issue (Bugs, JS Errors), Test Failures, test Gaps, Stability Tracker.

Environment: MS Word, Excel, PowerPoint, Outlook, SalesForce CLM, Visio, Jira, Zephyr, PLSQL Developer, Workforce, MS SharePoint, Selenium, Python, XML

Technical Skills:

●ERP: Salesforce, MS Dynamic 365, SAP, Oracle Applications, IBM OMS Sterling

●Others: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access.

●Test tools: Quick Test Pro, Rational Quality Manager, Quality Center, HP ALM, Jama, SpiraTest, Zephyr

●Bug tracking: Mercury Quality Center, Rational Quality Manager, Jira

●Databases: SQL Server 8.0, Oracle, Mongo, ODBC, Access

●Source tracking: MS Share Point, Confluence

●Browsers: IE, Firefox, Chrome, Safari.

●Operating systems: Windows 95, 98, NT 4, Windows 2000, Mac, HP-UNIX

●Concepts: Software Engineering, System Analysis and Design, Operating Systems, OOP, RDBMS

●Methodologies: Agile, SDLC, RUP, Waterfall, Progressive, Iterative etc

Education

Computer Systems Technology 2012-2014

Seneca College, Toronto, Canada

ISTQB Certified Tester

Certification in Accessibility Foundations – Disabilities, Guidelines and Laws

Deque University

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