Customer Service Credit Analyst

**/**** ** **/****

TX

REBECCA BRYANT

Summary

Motivated Sales Managers practiced in customer relations, safety, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Determined Asset Protection Manager with strong interpersonal skills and extensive retail and sales experience. Skills

Retail inventory management

Store operations

MS Office proficient

Accurate cash handling

Exceptional leader

Conflict resolution skills

Flexible schedule

Recruiting and interviewing

Reliable

Skills

Addressing customer complaints, sales

Public Relations Software: Microsoft, Excel, Register Training, Close Circuit Television Desktop Publishing Software: Photoshop, Illustrator, HTML First Aid Trained

Experience

Asset Protection Manager

Macy's

Delivered excellent customer service by greeting and assisting each customer. Team Leader to handle internal and external investigations; conducting investigations when necessary. Implement, monitor, and manage store shortage prevention and awareness programs. Develop, implement and validate new programs and procedures to reduce shortage and investigate internal and external theft through use of systems and surveillances. Develop a positive partnership with all Executives and Team Members to make shortage awareness a priority.

Conduct Asset Protection audits; review for corrective action opportunities. Opened a new store location and assisted in recruiting and training new staff. Conducted Safety Meetings.

Monitored Incident Reported.

Worked with Managers and Employees to reduce Incident numbers Recruit and select qualified Asset Protection Team members. Train, motivate and develop Asset Protection team to reach their fullest potential and to maximize business opportunities.

Address Team members concerns in a reasonable and fair manner, consistent with the values expected by the company.

Utilize review process as a tool for Team member talent development, promotion and advancement. Team Leader in support of community service opportunities. Responded to alarms call.

Key holder to the stores.

166 FM 1903, Greenville, Texas 75402 H: 972-***-**** C: 214-***-**** ************@*****.*** 09/1987 to 02/1991

Dallas, TX

10/1984 to 09/1987

Mesquite, TX

04/1983 to 09/1984

Addison, TX

02/1982 to 04/1983

Addison, TX

TX

Jun 1978

Plano, TX

Changed out store key cores.

Addressed customer inquiries and resolved complaints. Worked closely with the district manager to formulate and build the store brand. Completed weekly schedules according to payroll policies. Loss Prevention Associate

Foley's

Council employees on removing Security Tags from customers purchases. Assisted co-workers in making apprehensions

Reviewed register overs and shortages

Conducted Safety meetings

Monitored incident to help reduce number of occurrences. Credit Analyst/Customer Service Rep

Sanger Harris

Review customers credit bureau to approve new account Review customers account to allow purchase to be approve Help customers understand billing of monthly bill Adjust customers account for billing errors Identify credit fraud.

Assistant Store Manager

OG WILSON

Monitored customer service programs to endure that customers were first. Executed customer service programs, presentation of merchandise,. Oversaw busy retail store with annual turnover of $1+ Million, including direct supervision of 30 employees. Drive team results in a positive manner.

Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Key holder to store

Head Cashier/Manager

WILSON'S

Contributed to merchandising ideas at team sale meetings. Conduct daily deposits a $1+Million.

Completed weekly schedules according to payroll policies. Executed customer service programs, presentation of merchandise. Managed 15 employees to recover the sales floor.

Trained staff to deliver outstanding customer service. Education and Training

Tyler Jr. College

High School Diploma

Plano Sr. High

Activities and Honors

Worked with Store Managers and Employees pulling a team of 25 to 30 together to help set up a Christmas Shop at the Genesis Center in Kaufman. Results were heart warming, when you receive Thank You cards for the residences..

Worked with Asset Protection Manager and Regional Team to make Christmas cards for Children's Hospital in Frisco. Results heart warming letters for director of hospital.

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