Call Centre Matric

RELEBOGILE MOGALE

** ***** **** ****** ****** Kempton Park · 073*******

****.******@*****.***

EXPERIENCE

****/**/** – 2013/06/30

SUB-EDITOR, INET-BRIDGE

Administration of day to day output of the newsroom, while doing production liaising with internal and external clients

Working on CMS to upload stories using HTML

Editing pictures and uploading them on the NuMetro sites for movies Administration of social media pages

Doing Market Wrap

2014/02/01 – 2014/09/30

ADMINISTRATION, CONTOUR ONLINE

Answering incoming calls and transferring to relevant departments Preparing diary for my Director

Sitting in meetings and writing minutes with clients Drawing up agreement contracts and also preparing invoices 2015/08/17 – 2018/03/31

HEALTH PROFESSIONAL SPECIALIST (CALL CENTRE), DISCOVERY HEALTH Taking calls and dealing with Discovery Medical Health Scheme and In-house Schemes related queries from practices

Dealing with queries through resolutions

Admin functions i.e. TWT, CRM Assist

Working on Discovery Systems

Benefit Confirmation

EDUCATION

JUNE 2016

DIPLOMA IN MEDIA PRACTICES, BOSTON MEDIA HOUSE

Diploma in Media Practices with Major in Journalism DECEMBER 2004

2

SENIOR CERTIFICATE, CORNERSTONE COLLEGE

Matric Certificate with Bachelor Entrance

SKILLS

Microsoft Office

CRM

HTML

Customer Relations

Solution Driven

REFERENCES

INET-BRIDGE – ANITA MAKAPELA 063-***-****

CONTOUR ONLINE – SHERLEY AFARGHAN – 083-***-****

DISCOVERY HEALTH – SAM SENNELO – 072-***-****

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