Objective:

Motivated, Reliable, Personable business professional with a strong desire to help and educate individuals, Diplomatic and tactful with professionals and clients at all levels. Strong ability working independently with minimum supervision and collaboration with the team.

Professional Skills:

●Proficient with computer systems and Microsoft Office ( Word & Excel)

●Conflict resolution

●Vintek

●FDI

●Outlook

●Citrix

●CBMS, Right Now

●SAS Oracle, Salesforce, Admin Portal

●Okta

Education, Certifications, Training:

●George Washington High School (Diploma) 2003

●Trainings:- Medical Terminology, Q-map Certified, Safety Care, Universal precautions, Document,Call handling Etiquette, Peak Training, Eligibility Process training, Abuse prevention, Confidentiality /HIPPA, Finance training, CBMS, CPI, Medical Terminology

Employment History:

Connect 4 Health Colorado September 2019-Present Eligibility Technician/Specialist

●Responsible for processing Medicaid applications that come through Connect for health marketplace.

●Performing Data entry into CBMS database, responsible for ensuring completion and accuracy within specific time frames.

●Ability upload, read and interpret documents such as verifications

●Ability to calculate figures, percentages and ratios to determine the appropriate financial eligibility.

●Process case specific information for applications, recertification and changes into state and county databases.

●Coordinate and research benefits coverage with insurance providers and Doctors offices.

●Ability to Handle calls for county partners, Brokers and Assisters, while using expert listening and data skills to understand patient request

●Approves or denies applicants and informs applicants by a specific time.

●Meet daily, weekly and monthly production goals, Must meet proper phone etiquette.

●Extensively used SAS, Oracle, Salesforce to Gather and analysis data

●Merge and unmerge customers cases

●Attend Weekly meetings and team meetings to provide feedback on systems functionality and processes in place.

Rocky Mountain Assisted Living March 2019-September-2019

Staff Development Coordinator

●Creating Written and oral reports/Recommendation concerning In-services

●Established policies and procedures, Developed and maintained records

●Managed Float pool, trainings

●Conducted interviews, Caps checks, Background checks

●Scanning, Faxing, Printing important documents

●Maintaining employees files, purging files

●Conducted weekly meetings

●Responsible for MOD Every other weekend

●Implemented schedules, Time Approvals

●On Call after hours

Santander Consumer USA April 2016 -March 2019

Non-Collateral Specialist/ Lease end

●Review and monitor all charge off loans and small balance ques on a daily basis

●Handle incoming calls to Bankruptcy customers with collateral and negotiate value to adequately protect interest in collateral upon settlement

●Handles incoming calls related to collateral, Recovery issues and handles incoming calls relates to uncollectible accounts

●Assist customers with request, Questions regarding any pending settlements

●Making outbound calls utilizing the dialer on skip accounts properly documenting all account activities.

●Initiates contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances

●Maintains losses at or below guidelines for assigned job duties

●Offers or recommends settlements as circumstances warrant

●

Santander Consumer USA September 2015 – April 2016

Customer Service Representative

●Answered calls service account and collected in accordance to all state and federal laws inclusive of Fair Debt Practices Act

●Resolve issues swiftly by achieving low talk times and higher calls per hour ranked

●Handled customers inquires via telephone and email routed calls to appropriate resource

●Entered and updated new information in system, managed and resolved customers complaints

●Opened insurance claims, assisted with claim and assisted with release of title

●Ensured accounts were worked according to business strategy Within Quality assurance guidelines.

●Assisted with determining the reasoning of customer’s inquiry and assisted the customer in resolving the problem permanently, to avoid any further delinquencies.

●Educate the customer about the term of the contract and adhered to company policy and procedure.

CTDI June 2015–September 2015

IT Resolution Specialist

●Prepared all reports for resolutions provided and maintained records of communication devices.

●Provided hand’s on support to users

●Supported all computers phone and network functions

●Troubleshoot PC repairs and part ordering

●Inputted codes

●Knowledgeable of Xfinity software

●Shipped various materials to Xfinity, ensuring product was securely strapped down and palletized accordingly.

●Maintained data entry utilizing Excel charts to keep an accurate count

Learning Ladders LLC August 2013–July 2015

Group Supervisor

●Maintain Confidentiality

●Assisted with activities and curriculums, such as circle time, Sensory activities, Facilitating Pre-schoolers

●Promote language development through storytelling, Music, Conversation, Books reading and pretend play.

●Provide a calm, pleasant interactive experience for children during meals, nap time and other activities

●Answered phone in a pleasant professional matter

●Maintain a safe and healthy Clean environment

●Maintained up keeping of all paperwork such as attendance and all personal information

●Participate in all program evaluations

●Observe children closely enough to be aware of any changes and health

●Meeting all applicable licensing regulations and the policy’s set forth in the parent handbook.

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