Service Representative Customer
Resume:
Latreana Williams
Brunswick, GA *****
*************@*****.***
Work Experience
Manager
Sunbelt Credit - Darien, GA
October 2019 to April 2022
• Managed marketing, customer relations, inventory management, sales, revenue planning and advertising
• Responsible for running Going to bank and post office
• Supervised 2 person office employees
• Handled day-to-day operations
• Managed shifts
• Handled all payroll, revenue and sales reporting
• Made daily deposits
• Kept sales volume high by Daily and monthly reports
• Assured customer satisfaction at all times
• Cleaned office
• Handled event planning
• Trained New assistant’s
• Supervised Assistant manager
• Oversaw 6 emp employees
• Managed day-to-day operations
• Handled opening and closing of office
• Handled advertising, sales, revenue planning, marketing, inventory management, customer relations and Several
• Generated payroll, revenue and sales reports
• Managed office bank accounts
• Responsible for hiring new recruits
• Prepared staff schedules
• Balanced tills
Customer Service Representative (CSR)
Adecco
June 2018 to August 2019
• Provided assistance to clients
• Answered phone and assisted customers and clients with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Wrote call center scripts
Insurance Agent
ERC Inc - Waycross, GA
October 2017 to June 2018
Answer incoming calls, answer questions pertaining to insurance claims and process claims. Collections agent, quick books used, account receivables and payable, marketing Prep/Line Cook
Valley
January 2017 to August 2017
Prepare deals 3 times daily, inventory control
Manager
Kirkland's
August 2015 to November 2016
• Supervised employees
• Handled day-to-day operations
• Handled marketing, advertising, revenue planning, inventory management, sales, and customer relations
• Handled all sales, payroll, and revenue reporting
• Recruited new hires by interviews
• Responsible for customer relations
• Handled drawer cash outs
• Made weekly deposits
• Created schedule
• Managed event and menu planning
• Handled opening and closing of store and office
• Kept store, office, and restaurant clean
Collections Agent
ERC Inc
November 2013 to May 2015
Collections specialist, cash handling, answered incoming and out going calls Customer Service Representative
Titlemax of Brunswick
September 2007 to July 2013
Education
Business
Brunswick High School
College of Coastal Georgia
Skills
• Excel
• Microsoft office
• Powerpoint
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Menu Planning
• Events Management
• Accounts Receivable
• Accounts Payable
• Event Planning
• Budgeting
• Payroll
• Office Management
• Management
• Purchasing
• Recruiting
• Project Management
• Microsoft Outlook
• Human Resources
• Interviewing
• Bookkeeping
• Technical Support
• Merchandising
• Administrative Experience
• Fundraising
• Financial Report Writing
• Sales
• Accounting
• Supervising Experience
• Retail Sales
• Customer Relationship Management
• QuickBooks
• Relationship Management
• General Ledger Accounting
• Account Management
• Marketing
• Research
• Pricing
• Leadership
• Communication skills
• Microsoft Excel
• Microsoft Powerpoint
• Auditing
• Bank Reconciliation
• Profit & Loss
• Tax Experience
• Balance Sheet Reconciliation
• Forecasting
• SAP
• GAAP
Certifications and Licenses
Property & Casualty License
January 2020 to December 2023
Georgia Dept of License
License number 3307231
Resident Agent
Assessments
Customer focus & orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Receptionist — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
August 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Attention to detail — Completed
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Cognitive ability — Proficient
September 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Work style: Reliability — Highly Proficient
September 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Administrative assistant/receptionist — Proficient September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Recruiting — Familiar
September 2019
Managing the candidate sourcing and selection process Full results: Familiar
Supervisory skills: Interpersonal skills — Completed September 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Office, Windows, Excel, Powerpoint, retail experience, organized events, Certified Tax Preparation class last 2 years
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