Latreana Williams

Brunswick, GA *****

adrdhj@r.postjobfree.com

+1-912-***-****

Work Experience

Manager

Sunbelt Credit - Darien, GA

October 2019 to April 2022

• Managed marketing, customer relations, inventory management, sales, revenue planning and advertising

• Responsible for running Going to bank and post office

• Supervised 2 person office employees

• Handled day-to-day operations

• Managed shifts

• Handled all payroll, revenue and sales reporting

• Made daily deposits

• Kept sales volume high by Daily and monthly reports

• Assured customer satisfaction at all times

• Cleaned office

• Handled event planning

• Trained New assistant’s

• Supervised Assistant manager

• Oversaw 6 emp employees

• Managed day-to-day operations

• Handled opening and closing of office

• Handled advertising, sales, revenue planning, marketing, inventory management, customer relations and Several

• Generated payroll, revenue and sales reports

• Managed office bank accounts

• Responsible for hiring new recruits

• Prepared staff schedules

• Balanced tills

Customer Service Representative (CSR)

Adecco

June 2018 to August 2019

• Provided assistance to clients

• Answered phone and assisted customers and clients with changes

• Created customer appointments

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Operated the cash drawer

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

• Wrote call center scripts

Insurance Agent

ERC Inc - Waycross, GA

October 2017 to June 2018

Answer incoming calls, answer questions pertaining to insurance claims and process claims. Collections agent, quick books used, account receivables and payable, marketing Prep/Line Cook

Valley

January 2017 to August 2017

Prepare deals 3 times daily, inventory control

Manager

Kirkland's

August 2015 to November 2016

• Supervised employees

• Handled day-to-day operations

• Handled marketing, advertising, revenue planning, inventory management, sales, and customer relations

• Handled all sales, payroll, and revenue reporting

• Recruited new hires by interviews

• Responsible for customer relations

• Handled drawer cash outs

• Made weekly deposits

• Created schedule

• Managed event and menu planning

• Handled opening and closing of store and office

• Kept store, office, and restaurant clean

Collections Agent

ERC Inc

November 2013 to May 2015

Collections specialist, cash handling, answered incoming and out going calls Customer Service Representative

Titlemax of Brunswick

September 2007 to July 2013

Education

Business

Brunswick High School

College of Coastal Georgia

Skills

• Excel

• Microsoft office

• Powerpoint

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Menu Planning

• Events Management

• Accounts Receivable

• Accounts Payable

• Event Planning

• Budgeting

• Payroll

• Office Management

• Management

• Purchasing

• Recruiting

• Project Management

• Microsoft Outlook

• Human Resources

• Interviewing

• Bookkeeping

• Technical Support

• Merchandising

• Administrative Experience

• Fundraising

• Financial Report Writing

• Sales

• Accounting

• Supervising Experience

• Retail Sales

• Customer Relationship Management

• QuickBooks

• Relationship Management

• General Ledger Accounting

• Account Management

• Marketing

• Research

• Pricing

• Leadership

• Communication skills

• Microsoft Excel

• Microsoft Powerpoint

• Auditing

• Bank Reconciliation

• Profit & Loss

• Tax Experience

• Balance Sheet Reconciliation

• Forecasting

• SAP

• GAAP

Certifications and Licenses

Property & Casualty License

January 2020 to December 2023

Georgia Dept of License

License number 3307231

Resident Agent

Assessments

Customer focus & orientation — Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Proficient

Receptionist — Familiar

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Spreadsheets with Microsoft Excel — Completed

August 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Attention to detail — Completed

August 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Cognitive ability — Proficient

September 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient

Work style: Reliability — Highly Proficient

September 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Administrative assistant/receptionist — Proficient September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Recruiting — Familiar

September 2019

Managing the candidate sourcing and selection process Full results: Familiar

Supervisory skills: Interpersonal skills — Completed September 2019

Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Microsoft Office, Windows, Excel, Powerpoint, retail experience, organized events, Certified Tax Preparation class last 2 years

Contact this candidate