Customer Service Representative
Resume:
Linda Field Potoczny
Owner and operator of my home-based retail business.
Palatine, IL 60074
********@*****.***
For the past nine years I have been owner and operator of my home-based business. Three Pots Forever has been a one-person retail sales operation and I have enjoyed it. I am now anxious to go back to work in a corporate environment.
Authorized to work in the US for any employer.
QA Documentation Specialist
Aerotek, Schaumburg, IL - from: November 2006 to February 2008
Document control specialist working as a contract to hire reporting to UOP, Des Plaines, IL. Processed engineering specification changes for projects through United Oil Petroleum, in many different computer software applications. Distributed the documents to various internal department managers, directors, and outside vendors via private internet servers and emailing official certified documentation to major corporations. My husband had a heart attack, the Doctors at Good Shepherd Hospital discovered he needed a triple by-pass operation. I then decided I had to stay home to assist him in his recovery. This recovery was the most
important job I had at this time.
Customer Service Account Manager & Coordinator of Return Material Authorizations
Nashua Inc, Park Ridge, IL - from: October 2005 to September 2006
Park Ridge, IL, Oct. 2005 to Sept. 2006. Customer service account manager duties included: daily process and track orders from initial receipt of purchase orders from outside sales reps to final shipment and inspection. Also, I held the position of, Coordinator of Return Material Authorizations, verify validity of credit requests, generated the credit, correct the computer program to prevent future invoice and order errors.
I traveled with mid-west sales rep to customers and presented wide format printing products. Decided to stay home for a while to enjoy travel and visit family in Alaska and CA.
Customer Service Representative
GE Xerox Capitol Services, Park Ridge, IL - from: May 2000 to March 2003
Daily duties of processing, edit, and monitor sales orders from initial order to final installation of equipment. Coordinate the delivery and installation of Xerox equipment and technical personnel to customer locations. Promoted to an Inquiry representative, which is the complaint department of the company.
Administrative Assistant
Duro Art Ind, Chicago, IL - from: August 1997 to May 2000
Assisted five sales managers with outside sales personnel correspondence, sales promotional shows and sales payroll. Customer service representative, answer outside calls for orders and follow up with customers to notify them of any adjustment to their delivery date.
Production Control Specialist
IDT, Salinas, CA - from: November 1989 to July 1995
Production Control Specialist in the fabrication department. This initial position was my most enjoyable working experience because of the variety of daily tasks and working with a wide range of engineers, production managers, and department directors. Processed the priority schedule for the wafer fabrication line using the JIT system.
Promoted to the administrative assistant to the Vice President of manufacturing. After one year I become a document control coordinator processing engineering and production specification changes. Assisted in ISO9001 company certification working with outside and internal auditors.
Computer Skills: Software program knowledge includes: Microsoft Word, Excel, AS400, Power Point, Access, The Print Shop, and many graphics & photo programs
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