Customer Service Development Coordinator

Adelina Kursani

347-***-**** · *******.*******@*****.***

KEY ATTRIBUTES

Account Management

Forecast Purchase Orders

Customer Service

Sales Operations

Promotional Incentives

Relationship Management

Warehouse/Distributor Oversight

Product Development

Business Development

Retailer Forecast Planning

Budget Allocation

International Exports

EXPERIENCE

Anthony Brands USA, New York, NY May 2014 – February 2022

Corporate Global Account Manager

Oversee all aspects of the operational process, related to the management of prestige retail accounts and distributors, both international and domestic

Implement internal structure to support specific retailer guidelines to track order trends, accommodate planning needs, implement sampling initiatives, plan and execute in store support events

Work closely with supply chain and product development teams tracking market trends in men’s skin care to evaluate and expand product range as well as generate GWP offers for specific retailers

Partner with supply chain manager to ensure new product development timelines are on track to meet the ship to trade dates for all retailers and distributors and that any exclusive offers are budgeted for

Lead a team of seven regional Account Executives by conducting regular sales review conference calls to measure sales goals, week to date performance metrics and enforce strategies for optimal sell through are being practiced

Provide complete oversight of warehouse process by ensuring that packaging specifications are adhered to, international orders are EU compliant, and through review of EDI orders for accuracy

Analyze biannual retailer forecasts to ensure that internal sales quotas will be met and identify potential growth opportunities

Primary point of contact with all Buyers & Planners at department store accounts like Sephora USA/Canada, Nordstrom, Ulta, Lord & Taylor and other online retailers

Complete item set up forms for all new SKU assortments for major retailers such as Sephora, Nordstrom, Ulta and Lord & Taylor

Execute planogram resets, item setup, SKU assortment sheets for all prestige retailers

Erno Laszlo, New York, NY February 2014 – May 2014

International Sales, Operations Assistant Manager

Primary contact for international distributor partners

Responsible for order entry, inventory tracking and managing global needs for international distributors

Worked with the distributors to maximize buy-in and sell-thru, while minimizing returns

Coordinated all supporting materials for new product launches and initiated new launch forecasts

Supported Marketing to provide product knowledge training to markets and agents

Mustela USA, New York, NY February 2011 – December 2013

Sales Operations, Key Account Manager

Provided all aspects of operational support to buyers for key accounts to ensure the fulfillment of corporate objectives

Co-responsible for the strategy development to drive account growth and expand profits by compiling precise monthly sales analysis reports to the VP of Sales

Co-created promotional incentives for key accounts in the U.S. on quarterly basis resulting in expanded visibility and product sales

Performed product evaluations and market trend analysis to discover growth opportunities and new product ideas

Closely collaborated with Marketing and PR department to drive greater product awareness within the medical community via trade shows

Reviewed EDI transmissions daily to ensure proper SKUs were ordered by all channels and adjusted all errors with the IT/warehouse teams

Completed all new item set up forms and updated all pertinent SKU information in key account portals

Researched and targeted new channels of distribution which aligned with strategic objectives and company goals

Actively engaged in coordinating new product launch presentations to all buyers ensuring successful buy- in

Phyto – The Ales Group, New York, NY September 2008 – February 2011

Business Development Manager

Supported 12 sales managers with targeting new account acquisitions in accordance with company expectations

Conducted quarterly reviews with all representatives to ensure sales strategies were being executed and expanded upon

Applied market research and database development skills to capture key account information

Worked with Marketing to create the monthly Phyto promotional magazine (U.S. division)

Arranged and attended national industry trade shows significantly improving overall brand awareness

Planned various meetings and special events with industry leaders, facilitating educational classes

Created PowerPoint presentations, highlighting achievements of the previous year & focus on upcoming year

Business Development Coordinator September 2007 – September 2008

Provide executive level administrative support to the VP of sales

Manage the day to day calendar for the VP as well as 12 business development managers

Organize the details of special events, travel arrangements, corporate agendas and itineraries

Plan and coordinate all corporate luncheons and develop presentations for on- and off-site meetings

Process monthly expense reports reflecting supporting documents for accounting team

Collaborate with department managers on weekly mailers; facilitate the accurate and timely writing, editing and preparation of all printed materials

SOFTWARE

Excel, PowerPoint, Sage, Macola, MASS500, Anzio

EDUCATION

Iona College, School of Arts and Sciences

B.S. Early Childhood Education

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