Nursing Assistant Customer Service
Resume:
MALYSSA
CRAWFORD
******************@*****.***
*** ********** ***** **. **********, SC 29607
PROFESSIONAL SUMMARY
I am detail-oriented, hardworking, and focused on keeping all operations within my job title running smoothly and efficiently. Highly organized in coordinating paperwork and records to avoid errors and/or delays. I am able to work well under pressure to handle high-volume traffic. Skilled team player with a strong background in all work environments. I excel when working independently to handle assignments, and I am ready to go beyond daily assignments in hopes to achieve a greater outcome and complete more than what is needed. I am a quick learner with great computer abilities, always eager to learn more.
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. SKILLS
Patient relationship-building
Problem-solving
Planning
Multitasking
Organization
Customer relations
Customer service
Maintaining records
Time Management
Tech-Savvy
Teamwork
EXPERIENCE
Chemical Dependency Technician, Colonial Management Group, Feb 2022 - Current, Greenville, SC
- Collecting urine and oral specimens from patients at our treatment center
- Inputting of the drug testing paperwork and results into the electronic tracking system
- Labeling specimens and confirming the identity of each patient
- Responsible for processing instant tests and preparing specimens for transport to the laboratory for testing
- Maintain a clean and safe work collection environment, in compliance with industry protocols
- Quickly and accurately record and process specimens, ensuring all relevant information is accurate, all requested tests are ordered, collection procedures are followed while maintaining a chain of custody at all times.
- Report any notable information to circumstances to clinical or supervisory staff and/or management, including any behavioral problem that may arise. Ensure appropriate documentation of any instances requiring reports to clinical or supervisory staff. Inventory Controller, Ingram Micro, Feb 2021 Dec 2021, Greer, SC
- Verified shipments against paperwork to minimize errors and company losses. Analyzed and developed data related to inventory levels to provide status reports to management.
- Completed weekly cycle counts to check inventory records against physical values. Managed removal and disposition of obsolete inventory to keep products fresh. Processed damaged and returned products to obtain compensation from vendors for errors.
- Performed cycle counts and conducted other physical inventory audits to maintain operational excellence.
- Monitored inventory movement to maintain accurate records and smoothly correct discrepancies. Receiving Clerk, Ingram Micro, Feb 2021 - Dec 2021, Greer, SC
- Label deliveries and allocate them to their designated place. Unload packages from incoming trucks. Inspect contents to ensure they are undamaged. Maintain accurate records and assist in inventory control.
- Collaborate with procurement staff to list expected deliveries. Look up PO and product numbers to scan in and submit all incoming packages into the correct inventory system.
- Comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list.
- Drove forklifts and used hands trucks, pallet trucks, and other equipment to move heavy loads around the warehouse.
Customer Service/Invoice Controller, Ingram Micro, Nov 2020 - Feb 2021
- Documented all invoiced devices and products into an excel spreadsheet with all related information, including order and shipping numbers.
- Reached out to customer service rep to contact the customer directly regarding all information on the missing or swapped devices from their order.
- Created a plan based on the information received back from the customer on what they received in their order.
- Swapped and reset inventory for needed adjustments regarding said product to get ready for shipping.
- Manually shipped the missing devices from orders to the correct customer, and made any necessary final inventory adjustments after shipping is completed. Logistics Associate, Ingram Micro, Oct 2020 Dec 2021, Greer, SC
- Created shipment assignments for carriers to meet client timelines. Identified equipment and supplies to add items to completed orders. Completed documentation to prevent shipment delays.
- Managed rush orders and changes to meet client expectations.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Examined and unpacked incoming shipments to locate damaged items. Determined shipping methods, routes, and rates for materials to be shipped. Certified Nursing Assistant, Prisma Children's Hospital, Dec 2019 Sep 2020, Greenville, SC
- Performed basic diagnostic duties such as recording vitals, taking medical histories, and performing lab prep.
- Performed a gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents.
- Greeted and logged in patients to keep the office moving efficiently. Recorded patients' medical information and monitored conditions.
- Readied rooms, supplies, and instruments for upcoming procedures and expected patients. Certified Nursing Assistant, Prisma - Adult Oncology/BMT, May 2019 Sep 2020, Greenville, SC
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Observed patients' by checking open wounds and existing conditions. Supported the social and emotional needs of patients by providing caring companionship.
- Followed established guidelines and procedures.
- Responded to emergencies, helping qualified medical personnel stabilize and move distressed patients.
- Prepared patients for physician examinations and treatments, answered questions, and offered emotional support.
- Maintained accurate, detailed reports and records. Unit Secretary, Prisma - Adult Oncology/BMT, May 2019 Sep 2020, Greenville, SC
- Compiled complete patient records with all admission, transfer, and discharge information.
- Scanned reports, patient consent forms, and chart forms into the patient records. Delivered an excellent service experience with a friendly, compassionate, and helpful demeanor.
- Coordinated patient appointments and provided instructions for examinations and procedures.
- Supported the medical unit by answering multi-line phones and providing clerical support. Admitted patients, recorded assigned room, and printed patient labels on admission to hospital.
- Triaged and routed phone calls, took messages, and followed up to verify receipt of critical information.
- Maintained general filing system and files electronically or manually according to type.
- Scheduled lab work, tests, and procedures for patients.
- Welcomed patients, pharmaceutical reps, and other visitors to the unit. Certified Nursing Assistant, Greenville Post Acute, Aug 2018 Apr 2019, Greenville, SC
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Observed patients' by checking open wounds and existing conditions. Answered call lights to aid patient comfort.
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.
- Recorded vitals to monitor the patient’s condition.
- Prepared patients for surgeries and treatments by washing, shaving, and draping specific body areas.
EDUCATION AND LICENSES
Forklift License 2021
Ingram Micro - Greer, SC
Certificate, Nursing Assistant 2019
Orianna Health Systems Easley, SC
High School Diploma 2018
Hoosier Academy Indianapolis, IN
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