Customer Service Bar Staff

Rosemarie Ebueng Megallon

**** ****** ***** *** *** Vegas, NV 89139 702-***-**** **********@*****.***

OBJECTIVE: Seeking a position with limitless opportunities for potential growth

SKILLS: Excellent Customer Service, Cash Handling, 10-key By Touch, Basic Computer Knowledge, General Clerical

PROFESSIONAL EXPERIENCE

May 2016 – Current Manager, Lead Server IL Chianti Italian Restaurant Henderson, NV

Maintain the restaurant’s profitability, quality, productivity, and customer service standards

Ensure all operations comply with health and safety restaurant regulations

Implement policies and protocols that will maintain future restaurant operations

Hire qualified Cooks and Wait Staff

Train new and current employees on proper restaurant policies and customer service practices

Set work schedules based on forecasted business demands

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Estimate future needs for goods, kitchen utensils and cleaning products

Control operational costs and identify measures to cut waste

Deliver superior service and maximize customer satisfaction

Prepare restaurant tables with special attention to sanitation and order

Attend to customers upon entrance and seating

Present restaurant menus and help customers select food/beverages

Answer questions or make recommendations of specials and products

Take and serve orders

Collaborate with other restaurant servers and kitchen/bar staff to ensure efficiency of service

Issue bills, accept and post payments

July 2011 – January 2015 Assistant Manager, Lead Server Bernard’s Bistro Henderson, NV

Maintain the restaurant’s profitability, quality, productivity, and customer service standards

Ensure all operations comply with health and safety restaurant regulations

Implement policies and protocols that will maintain future restaurant operations

Hire qualified Cooks and Wait Staff

Train new and current employees on proper restaurant policies and customer service practices

Set work schedules based on forecasted business demands

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Estimate future needs for goods, kitchen utensils and cleaning products

Control operational costs and identify measures to cut waste

Deliver superior service and maximize customer satisfaction

Prepare restaurant tables with special attention to sanitation and order

Attend to customers upon entrance and seating

Present restaurant menus and help customers select food/beverages

Answer questions or make recommendations of specials and products

Take and serve orders

Collaborate with other restaurant servers and kitchen/bar staff to ensure efficiency of service

Issue bills, accept and post payments

May 2005 – December 2010 Food Server Red Lobster Las Vegas, NV

Attend to customers upon seating

Present restaurant menus and help customers select food/beverages

Answer questions or make recommendations of specials and products

Take and serve orders

Collaborate with other restaurant servers and kitchen/bar staff to ensure efficiency of service

Issue bills, accept and post payments

References Furnished Upon Request

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