Manager Operations

Jalaj Shukla

***************@*****.***

Mukherji Vihar, Kalyanpur

Kanpur

Mob: +91-951*******

Objective:

• To obtain a position in an organization where I can maximize my management skills, gain industry exposure and apply academic knowledge to corporate workplace. Educational Qualification:

• Completed MBA in International Business and Diploma in Management from ICFAI University. (First division)

• B.Sc. from IHM Guwahati (Government of India) 2010-13 ( First division)

• Diploma in Computer Application from Kanpur University in with ‘A’ grade

• Passed XII from U.P Board (Kanpur)

• Passed X from U.P Board (Kanpur)

• Total Experience: 9+ Years of multinational brand exposure.

• Hilton group

• Radisson group

• Leela group

• Impresario entertainment

• Jubilant Foodworks Ltd.

Industrial Training:

• Undergone internship for 17 weeks at EROS Hotel managed by HILTON New Delhi in four major Departments.

(From July 19, 2011 to Nov 12, 2011)

Experience:

Working since June 2013

• Worked with Radisson group New

Delhi.

As a Manager Operations.

(June 2013 - Jan 2014).

• Worked With Leela palace Udaipur.

As Assistant Manager compliance.

(Feb 2014 – Jan 2017)

• Worked With Impresario Entertainment.

As General Manager operations.

(Feb 2017 – Mar 2020)

• Working with Jubilant FoodWorks Ltd.

As “Business Development Manager" (Ongoing)

(Implementing, Training, Business development, Coordinating, Facilitating and Monitoring) Skills :

• MIS Management, developing new business strategies, Costing, handling marketing campaign, keeping coordination between other Departments.

• Coordinate staff management and training of various projects in five-star category hotels in Delhi, Udaipur.

• Established and maintained relationships with several major vendors in different countries.

• Generated new business for the firm via cold calls, in person visits, referrals from contacts and networking on social media.

• Ability to lead meetings and communicate professionally and positively.

• Supportive supervision of Routine programs, Session monitoring, House to House monitoring.

• Onsite Essential training of operating equipments.

• Manage Store care issues in public area management aspect.

• In-depth knowledge of maintaining a positive physical and psychosocial environment for the residents, visitors and employees.

• Motivated employees to provide superior customer service to guests.

• Managed Lost & Found program and Key Control Program. Trainings & Seminars:

• Seminar: Innovation in hospitality management by trained internationally renowned Hotel official at college.

• Acted as a College level Panelist at the panel discussion on the topic” Hospitality 2020: The Future of Hospitality & Travel and Superior Guest Service & Teamwork - Giving the Guest the Best.

• Undergone training program for food and Beverage Service in which trainees will be exposed to operations within the Food and Beverage Service department so that they can gain hospitality knowledge and skills through a structured session.

• Attended and participated Many Cultural Exchange and Diversity events at various hotels to promote the importance of civic responsibility and ideal of service in fostering international understanding and goodwill. Core Competencies:

Hotel And Front Desk Operation

• Ensuring that required profit margins are achieved for each F&B outlet in each financial period.

• Responsible for making banquet reservations and coordinating with guests for resolving their concerns/ needs.

• Ensuring profitability of operations and supervise all aspects of Kitchen management including menu-planning, monitoring food production to ensure compliance with quality & hygiene standards.

• Co-ordinating with operating staff for upkeep of equipment in perfect working order.

• Purchasing of materials and equipments related to organization

• Departmental training and promotions, plus the maintenance of the highest professional standards.

• Holding regular meetings with section heads to ensure all the areas are working effectively, efficiently and are well coordinated

Supply Chain Management

• Interfacing with other departments for all beverages requisitions, re-stocking & inventory according to set standards.

• Handling the procurement of necessary equipment for the banquet facility and of food items for the F&B department.

• Effective inventory planning for raw materials and spares based on business requirements and utilization forecasts.

• Ordering new wine & different beverages.

• Checking all the food & beverage stock & reordering new items accordingly

• Meeting various suppliers to get the right wine, food & beverage. Operations/ Business Development

• Conceptualizing and implementing sales/marketing plans in tune with the macro business plans, thereby achieving profitability.

• Analysing the market trends, to maximize profits

• Implementing the cost and pricing strategies to maximize hotel revenue

• Looking after the costing, forecasting & budgeting for outlets.

• Projecting and improving company image through effective corporate public relations and promotion activities.

• Sustaining profitable operations with focus on advertising budget and marketing.

• Organizing different wine maker visit as a part of promotion & reputation.

• Checking daily consolidated outlet revenue reports.

• Checking daily sales analysis report

Client Servicing

• Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

• Creating new intimate dining experience for all the guests.

• Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

• Delivering high-value bar services to upscale clients for exalting their satisfaction levels.

People Management/Training

• HRM, Staffing, Recruitment, Performance Review and Appraisal.

• Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management.

• Imparting appropriate training on Food preparation, Service Excellence and Teamwork to restaurant and support service staff.

• Handling departmental training & coordinating with training manager for all mandatory training.

• Organizing/conducting practical and theoretical training programs, to enhance skills and motivational levels.

Extra-Curricular Activities:

• Coordinator of final year students in the grievance handling cell of the college.

• Placement and class representative of the batch at IHM Guwahati.

• Participated in cultural events and sport activities in college.

• Participated in Blood donation camp.

• Won prizes in extra curriculum activities.

Voluntary Activities:

• Offered time and services to community and charitable organizations, sponsored Committees and children's school events and activities.

• Have participated in “2nd Innings programmes” conducted by HBTI students imparting happiness and concern for old age home residents.

• Assisted the unprivileged students in building their careers by imparting education and sound value system.

Technical Skills:

• MS Office suite, Excel, efficient knowledge of Internet

• Operating Systems

Personal Details:

Date of Birth : July l990

Age : 32 years

Gender : Male

Marital Status : Married

Father’s Name. : Mr. Rajendra Prashad Shukla

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