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Customer Service Call Center

Location:
Toledo, OH
Posted:
June 11, 2022

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Resume:

LINDA B. JOHNSON

**** ***** ***** ● Toledo, *hio. 43623 ● adrdel@r.postjobfree.com

Home: 405-***-****

Office Clerical/ Learning Related Position/Customer Service Trustworthy – Dedicated – Team Player

Profile:

Motivated, versatile, and creative. Excellent interpersonal and communication skills to foster meaningful relationships with customers, students, staff, administration, and parents.

Areas of Customer Service/ Call Center experience include:

● Booking Guest Reservations

● Scheduling for Front Desk and Call Center

● Training

● Sales of Guest amenities

Professional Customer Service/ Call Center Experience Belamere Suites - Perrysburg 2021 - 2022

Areas of Educator experience include:

● Cognitive Coaching ● Data Based Instruction

● ELL District Coordinator ● ELL Test Scorer–Kinder-StageV

● Standards-based Instruction ● Use of Manipulatives

● Beyond Textbook Usage & Training ● Student/Team Motivation

● Technology Integration ● Response to Intervention

● Student-centered Learning ● Small group instruction

● Differentiated Instruction ● Macro Math – RODEL Foundation

● Reteach and Enrich Program ● Strategic Reading Intervention

● Student-led-Conferences ● Curriculum Development and Implementation ● Kids At Hope Trainer

● Title One Coordinator ● Multicultural Awareness

● Teacher Mentor- team of 4 ● MGI Grant Training

Education

Master of Science in Education (2007): Emphasizes on Mathematics and Reading Intervention Walden University – Minnesota Bachelor of Science (2002): Major: Business

Administration University of Phoenix – Phoenix

Awards

2010-2011 Mohave Valley Elementary School

District Teacher of the Year

Professional Development

• Certificate of Qualification AZELLA Administration and Placement Test, Kindergarten through Stage V

• The Kindergarten Experience, March 2017

• Cognitive Coach Training – August – December, 2016

• Kids at Hope, Masters Institute, Scottsdale AZ, 2014

• Kids at Hope Train the Trainer – Ft. Mohave, 2010-2011

• AZ21 Teach-Technology

• 2008 Mega Reading Conference, Phoenix, 2008

• Differentiated Learning – Ft. Mohave, 2008

• AZREADS – Fort Mohave, 2008

• DIBELS Reading Assess

• Teaching the Autistic Child, Ft. Mohave, 2008

• Mathematics & Science – Standards-based Teaching & Learning-ADE- 2006

• Community Works: Smart Youth Make Safer Communities – Tucson, AZ., 2006

• Beyond Textbooks – Vail, AZ., 2012

• Math 20/20 – Stanfield AZ, 2017-2018

• OELAS Professional Conference- Tuscan, December 2017 Professional Teaching Experience

Sacaton Elementary School – Sacaton, AZ January, 2018 – February, 2021RTI Interventionist /Teacher

Stanfield Elementary School – Stanfield, AZ July, 2016 – June, 2018 Elementary Academic Instructional Coach – ELL Coordinator/Teacher Butterfield Elementary School – Maricopa, AZ July, 2015-16 6th Grade Math Teacher

Toltec Elementary School – Eloy, AZ July, 2013 – 2015 6th Grade Math/Science TeacherToltec Elementary School – Eloy, AZ 3th Grade Teacher

Diamondback Elementary School – Bullhead City, AZ August 2012,– May 2013 4th Grade Teacher

Camp Mohave Elementary School – Fort Mohave, AZ July, 2007– June 2012 4th, 5th, and 6th Grade Teacher

Mohave Accelerated Learning Center – Bullhead City, AZ June, 2005 – July, 2007 Math Teacher (6th, 7th, and 8th Math

Additional Qualifications- Applicable to All Teaching

• 4th Grade Math AIMS (Arizona Standardized Test) consistently resulted in students’ scores of 95% students meeting the Math Standards (33% actually exceeded the standards) 89% meeting or exceeding the Reading Standards and 89% meeting or exceeding the Writing Standards-

• Enhanced multi-cultural awareness among students by incorporating cultural awareness into lessons

• Worked to inspire a higher degree of parental involvement in student education through the use of a weekly syllabus, telephone calls, student-led parent-teacher conferences and classroom family nights.

• Significantly improved and reinforced behavior management through consistent, fair and trusted treatment of all students.

• Effectively utilized positive interaction with students, developing a rapport and gaining respect and trust to ensure an environment that is conducive to learning.

• Focused students’ attention on content through clear direction and ensuring students were engaged in all classroom activities.

• Continually promote a positive, safe learning environment, encouraging creative thinking through class participation.

Areas of Payroll/ Human Resources experience include:

● Management and coordination of Payroll process for 200 to 250,000 employees

● Contract Negotiations

● Payroll Taxes

● Employee Recruiting

● Extensive knowledge and understanding of FMLA, Fair Labor Standards Act and ADA Regulations

● Development of Company Employee Manuals (Private Industry and School District)

● Succession Planning

● Team Building and Motivational Exercises

● Training and rides soon Al Development

● Customer Service and Call center

Payroll/ Human Resources Experience include:

Mohave Accelerated Learning Center – Bullhead City, AZ June, 2005 - July, 2006. Human Resources and Payroll Manager, Middle School Teacher Bullhead City School District - Bullhead City,AZ. Sept. 2003 - June,2005 Payroll Manager

The Boeing Company - Seattle, WA. Nov. 1996 - Oct. 2001 Payroll Professional and Human Resource Specialist Northwest Waste Industries. - Seattle, WA. July, 1991 - October, 19 Computer Skills

Proficient in Microsoft Office Products: Word, Excel, Publisher, and Power Point. Technology integrated through research methods and visual presentations – educational and business related.



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