Customer Service Call Center
Resume:
LINDA B. JOHNSON
**** ***** ***** ● Toledo, *hio. 43623 ● **********@*****.***
Home: 405-***-****
Office Clerical/ Learning Related Position/Customer Service Trustworthy – Dedicated – Team Player
Profile:
Motivated, versatile, and creative. Excellent interpersonal and communication skills to foster meaningful relationships with customers, students, staff, administration, and parents.
Areas of Customer Service/ Call Center experience include:
● Booking Guest Reservations
● Scheduling for Front Desk and Call Center
● Training
● Sales of Guest amenities
Professional Customer Service/ Call Center Experience Belamere Suites - Perrysburg 2021 - 2022
Areas of Educator experience include:
● Cognitive Coaching ● Data Based Instruction
● ELL District Coordinator ● ELL Test Scorer–Kinder-StageV
● Standards-based Instruction ● Use of Manipulatives
● Beyond Textbook Usage & Training ● Student/Team Motivation
● Technology Integration ● Response to Intervention
● Student-centered Learning ● Small group instruction
● Differentiated Instruction ● Macro Math – RODEL Foundation
● Reteach and Enrich Program ● Strategic Reading Intervention
● Student-led-Conferences ● Curriculum Development and Implementation ● Kids At Hope Trainer
● Title One Coordinator ● Multicultural Awareness
● Teacher Mentor- team of 4 ● MGI Grant Training
Education
Master of Science in Education (2007): Emphasizes on Mathematics and Reading Intervention Walden University – Minnesota Bachelor of Science (2002): Major: Business
Administration University of Phoenix – Phoenix
Awards
2010-2011 Mohave Valley Elementary School
District Teacher of the Year
Professional Development
• Certificate of Qualification AZELLA Administration and Placement Test, Kindergarten through Stage V
• The Kindergarten Experience, March 2017
• Cognitive Coach Training – August – December, 2016
• Kids at Hope, Masters Institute, Scottsdale AZ, 2014
• Kids at Hope Train the Trainer – Ft. Mohave, 2010-2011
• AZ21 Teach-Technology
• 2008 Mega Reading Conference, Phoenix, 2008
• Differentiated Learning – Ft. Mohave, 2008
• AZREADS – Fort Mohave, 2008
• DIBELS Reading Assess
• Teaching the Autistic Child, Ft. Mohave, 2008
• Mathematics & Science – Standards-based Teaching & Learning-ADE- 2006
• Community Works: Smart Youth Make Safer Communities – Tucson, AZ., 2006
• Beyond Textbooks – Vail, AZ., 2012
• Math 20/20 – Stanfield AZ, 2017-2018
• OELAS Professional Conference- Tuscan, December 2017 Professional Teaching Experience
Sacaton Elementary School – Sacaton, AZ January, 2018 – February, 2021RTI Interventionist /Teacher
Stanfield Elementary School – Stanfield, AZ July, 2016 – June, 2018 Elementary Academic Instructional Coach – ELL Coordinator/Teacher Butterfield Elementary School – Maricopa, AZ July, 2015-16 6th Grade Math Teacher
Toltec Elementary School – Eloy, AZ July, 2013 – 2015 6th Grade Math/Science TeacherToltec Elementary School – Eloy, AZ 3th Grade Teacher
Diamondback Elementary School – Bullhead City, AZ August 2012,– May 2013 4th Grade Teacher
Camp Mohave Elementary School – Fort Mohave, AZ July, 2007– June 2012 4th, 5th, and 6th Grade Teacher
Mohave Accelerated Learning Center – Bullhead City, AZ June, 2005 – July, 2007 Math Teacher (6th, 7th, and 8th Math
Additional Qualifications- Applicable to All Teaching
• 4th Grade Math AIMS (Arizona Standardized Test) consistently resulted in students’ scores of 95% students meeting the Math Standards (33% actually exceeded the standards) 89% meeting or exceeding the Reading Standards and 89% meeting or exceeding the Writing Standards-
• Enhanced multi-cultural awareness among students by incorporating cultural awareness into lessons
• Worked to inspire a higher degree of parental involvement in student education through the use of a weekly syllabus, telephone calls, student-led parent-teacher conferences and classroom family nights.
• Significantly improved and reinforced behavior management through consistent, fair and trusted treatment of all students.
• Effectively utilized positive interaction with students, developing a rapport and gaining respect and trust to ensure an environment that is conducive to learning.
• Focused students’ attention on content through clear direction and ensuring students were engaged in all classroom activities.
• Continually promote a positive, safe learning environment, encouraging creative thinking through class participation.
Areas of Payroll/ Human Resources experience include:
● Management and coordination of Payroll process for 200 to 250,000 employees
● Contract Negotiations
● Payroll Taxes
● Employee Recruiting
● Extensive knowledge and understanding of FMLA, Fair Labor Standards Act and ADA Regulations
● Development of Company Employee Manuals (Private Industry and School District)
● Succession Planning
● Team Building and Motivational Exercises
● Training and rides soon Al Development
● Customer Service and Call center
Payroll/ Human Resources Experience include:
Mohave Accelerated Learning Center – Bullhead City, AZ June, 2005 - July, 2006. Human Resources and Payroll Manager, Middle School Teacher Bullhead City School District - Bullhead City,AZ. Sept. 2003 - June,2005 Payroll Manager
The Boeing Company - Seattle, WA. Nov. 1996 - Oct. 2001 Payroll Professional and Human Resource Specialist Northwest Waste Industries. - Seattle, WA. July, 1991 - October, 19 Computer Skills
Proficient in Microsoft Office Products: Word, Excel, Publisher, and Power Point. Technology integrated through research methods and visual presentations – educational and business related.
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