Laura A Brudzinski

**** ********* ****

Apt P Building 18

Tulsa OK 74107

Phone #808-***-****

adrdej@r.postjobfree.com

CAREER SUMMARY:

Seeking new challenges in future positions and applying self to the fullest. Looking for opportunity to advance and be a better employee. I believe in working hard and doing the best job I can. My skills in communication and customer service are excellent.

EMPLOYMENT:

Apr 2021-Current Patient Care Advocate,

Elevate Patient Financial Solutions, contacted through Saint Francis Hospital, Main

Answering inbound calls, making outbound calls, assisting with updating patient demographics in MPower and Epic, checking on patients eligibility for Social security, snap, pension benefits through Department of Human Services, filling out forms for Charity applications, release of information, completing Indian Health admission forms, faxing or emailing medical records and medical screening to Indian Agencies, helping patients sign up for Sooner Care/Medicaid, Disability applications, contacting insurance companies to check eligibility, answer questions that may arise while filling out forms.

Oct 2016-Mar 2021 Patient Care Advocate, Alorica, Inc.

Inbound & out bound calls for mail order prescriptions, insurance adjusters, pharmacy, reprocess & filing claims. Customer service for benefits with Federal plan contracts, calling pharmacies to assist with processing claims, Pharmacy help desk in Worker's Compensation. Process payment over phone, trained in benefits information with stocks, Roth IRA, Investments, IT assistance on website, manage customer funds for buy and trade, all around assist with questions.

Jul 2017 to Sept 2017 Guest Attendant Coordinator, The Residence Inn by Marriott

Greeted guest, maid service for empty rooms after guest stay, filled appropriate accommodations for guest while they stayed at the Inn, helped in laundry, dining, room service, update room accommodations, made sure all guest were fully equipped with everything needed, pets were accepted.

Mar 2014-Sept 2016 Customer Care Specialist, Diamond Resorts International

Customer service. Phone etiquette with inbound and outbound calls. Book and verify reservations for hotel and resorts for time shares. Knowledgeable using Clarity/Atlas computer programs. Collect credit card payments over the phone. Up sell numerous time shares that the company offers. Scheduled cruises & vacation trips for timeshare owners. Confirmation & verification of vacation & timeshare holdings. Monitor phone calls for HIPA violations in Quality Assurance department. Handling & inputing contract paperworks though fax & email.

Jun 2013-Oct 2013 Customer Service Representative Recruiter, American Cancer Society, Hawaii

Responsible for answering phones; giving accurate information about the company and projects to the public. Recruit companies to join “Making Strides Against Breast Cancer” that will be later donating for the company. Respectively organized the volunteering companies into groups filled with team members and leaders. Conveyed receptionist skills at check in table during the event.

Aug 2007-Mar 2013 Business Configuration Specialist, Patient Care Representative, Hawaii Medical Service Association

Responsible for configuration to 65CP Senior plans program, Private Business plans, and “Quest” plans adding codes and terms to benefits. Solving problems with any claims, including benefits, guidelines, creating spread sheets for plans added to system. Customer service representative for patients checking on benefits, reprocessing claims, inbound and outbound calls made for follow ups.

May 2007-Oct 2013 Customer Service Representative, Theo Davies, INC.

Customer service. Responsible for answering phones in a timely manner while taking orders, giving specials, and helping customers with wrong orders.

Oct 1996-Aug 2007 Customer Service Representative, Hawaii Medical Service Association

Responsible for answering phones and taking calls out of queue, helping with customers needs; reprocessing medical, drug, vision, and dental claims through systems called Assist Program and QMAC/QNXT, assisted with private business plans and seniors plans. Receive claims by members that had to be organized and processed. Great customer service skills and communicating skills.

EDUCATION:

1972-1976 Waipahu High School, High School Diploma

1976-1977 Leeward Community College, Credits

1984- 1985 Michigan Paraprofessional Training Institute, Cert. of Completion, Diploma

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