Customer Service Representative

SAMRAKSHA KOIRALA

Woodbridge, VA *****

*************@*****.*** / 571-***-****

SUMMARY

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

SKILLS

Customer Transactions

Inventory Stocking

Problem Solving

Cash Handling

Call Response and Transfer

Customer Relations

Customer Service

Honest and Ethical

Credit and Cash Transactions

Policies and Procedures

Data Analysis

Team Collaborations

Relationship Building

Analytical Thinking

Transaction Balance Sheets

Feedback Acceptance

Cooperative Attitude

Additional Skills:

Proficient in PowerPoint, Word and Excel.

Able to analyze data using SPPS and Tally.

EXPERIENCE

Cashier / 7-11 Store - Lorton, VA 01/2022 - Current

Accepted cash and credit card payments, issued receipts and provided change.

Processed sales transactions to prevent long customer wait times.

Trained new team members in cash register operation, stock procedures and customer services.

Helped with purchases and signed customers up for rewards program.

Verified customer age requirement for alcohol or tobacco purchases.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Answered customer questions and provided store information.

Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Bank Teller / Muktinath Bikas Bank - Kathmandu,Nepal 10/2020 - 11/2021

Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Responded and assisted customers with account inquiries and updates.

Explained bank services, financial products and applicable fees to customers.

Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Ordered checks, placed stop payment orders and conducted additional special services for customers.

Welcomed customers and offered pleasant service during entire transaction.

Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Customer Service Representative Intern / Sastodeal Pvt. ltd. - Kathmandu 02/2019 - 07/2019

Listened to customer needs to identify and recommend best products and services.

Consulted with customers regarding needs and addressed concerns.

Displayed strong telephone etiquette, effectively handling difficult calls.

Answered questions and informed customers of current sales and promotions.

Handled client inquiries with exceptional professionalism and enthusiasm.

Informed customers about product lines and services offered by company.

Provided customer service and issue resolution to increase QA satisfaction levels.

Educated clients on how to conduct transactions with convenient online solutions.

Exceeded team goals and collaborated with staff to implement customer service initiatives.

EDUCATION AND TRAINING

BBA 08/2020

Nepal College of Management - Kathmandu

Thesis:Determinants of dividend payout in Nepal.

Major in Finance

High School Diploma 01/2016

Golden Gate Int'l College - Battisputali, Kathmandu Nepal

High School Diploma 03/2014

Shree Bal Jyoti English Secondary School

REFERENCE

Ms. Preeti Shakya

Relationship Banker

Wells Fargo Bank

7706 Richmond Hwy, Alexandria, VA 22306

Phone: 571-***-****

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I do hereby confirm that the information listed above is true and I'll be liable for the consequences if any of the information is deemed to be false.

Samraksha Koirala

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