Customer Service Executive Director

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A L E X A N D E R J K U R I E N

EXECUTIVE DIRECTOR & DEPUTY ASSOCIATE ADMINISTRATOR

As a results-driven transformational leader of the United States Government Senior Executive Services (SES), I have 18 years of Executive Senior Leadership experience in administering 9 U.S. governmentwide management and administrative policies with a sphere of influence of $4T in the President’s annual budget and U.S. government’s financial statement, managing 17 international programs valued over $15B, directing strategic planning for and asset management of State Department’s global real estate portfolio of $105B comprised of 324 locations across 180 countries. Additionally, I have 16 years in Leadership and Management roles in progressive, complex organizations and executive agencies with a strong preference for efficient and effective management experience and customer service excellence. I have hands-on experience in strategic organizational leadership, senior stakeholder management, internal and external communications, and international relations. I have successfully led groups of highly technical employees and cross-organizational teams, created a vision of a future state, managed complex enterprise-wide programs, and projects, and contributed to diversity and excellence using information technology and displays to create transparency. I excel in dynamic, challenging, and demanding environments while being pragmatic and focused. I am searching for the perfect opportunity to take all I have learned and turn it into something remarkable. Core Competencies

Long-Range Strategic Planning & Analysis

Global Program & Project Management

Policy Development & Regulatory Compliance

Strategic Asset Management & Capital Planning

Facilities & Real Estate Management

Global Strategic Alliance & Business Expansion

Operational Risk Assessment & Mitigation

High-stakes Negotiations & Closings

Customer Engagement & Client Solutions

Budget Development & Management

Process Redesign & Change Management

Diversity, Equity, Inclusion & Accessibility

Energy Management & Sustainability

Strategic Communications & Relations

HR Performance Management

Organizational Restructuring

Data Analytics and Data-to-Decisions

IT System Innovation & Modernization

Senior Executive Leadership and Management Skills

Operational Values

Establish and sustain an environment of inclusivity, adaptability, and flexibility that leverages the knowledge skills, and abilities of team members to achieve individual, team, and enterprise goals.

Move toward a shared vision and purpose by encouraging support, diversity, cohesiveness, and recognition for individual and team achievements.

Create a framework for effective engagement, and communication within and among departments, and between all levels of staff and leadership, resulting in trust and productivity. Create, Evolve and Sustain a Positive Work Environment

Strengthen and sustain cohesion between all forms of teams within and across departments, entities, and leaders.

Align team objectives and departmental goals to the enterprise’s strategic plans.

Create a healthy work environment that is open, safe, and welcoming, inspiring team members to engage in challenging and varied work while successfully managing conflict. Evaluate & Sustain Initial and On-going Employee Development

Intentionally, plan ongoing professional development for all employees to ensure maximum competence and growth.

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Align the organization’s present and future individual employee development initiatives with enterprise goals.

Increase engagement, education, and empowerment of Enterprise employees through strong values, guiding principles, leadership development, coaching, and continuous learning. Promote and Support Autonomy and Accountability

Clearly define roles and responsibilities within performance expectations and cultural values.

Ensure that team member engage in shared leadership and have the authority and freedom to make decisions based on the full scope of their job/role duties, expertise, and collaborative efforts.

Establish expectations that team members understand the commitment for individual responsibilities to the self, team, the organization, and stakeholders. Establish and Maintain Operational Excellence

Align work with the strategic plan to ensure common goals and objectives utilizing a framework of vision, alignment, and execution that leverages the Company team and volunteer talent and expertise and includes measurable indicators of success.

Be intentional in identifying, creating, and improving well-designed structures and processes that promote efficient and effective delivery of best-in-class support, services, and products to employees, members, and customers.

Leveraging all components of operational excellence that include quality, structure, and process to create results.

Being open to change, embracing innovation, and acquiring the knowledge, skills, and abilities to effectively adopt and use digital technology.

Executive Management Skills - listener, communicator, empathizer, trust builder, collaborator, coalition builder, balance multitasks, leading without rank, risk assessor, and a strategic thinker

Eighteen (18) years of Executive Senior Leadership experience, sixteen (16) years in Leadership and Management roles in progressive, complex organizations and executive agencies with a strong preference for efficient and effective management experience and customer service excellence.

Measurable experience providing executive-level support to C-Suite, overseeing several departments, and supervising multiple executives.

A seasoned executive with a successful operational and financial background, and experience working in a fast-paced, high volume, complex and challenging environment.

High emotional intelligence and self-awareness, encourage positive energy, passion, and fun throughout the organization.

Action-oriented self-starter with the ability to forge strong relationships across the organization, build trust and embrace the mission of the organization ethically.

Expertise to lead the development and cultivation of an organization-wide strategic plan that aligns programs and operations to the Enterprise’s mission and long-term vision for organizational growth and sustainability. Lead enterprise-wide functions in support of attaining key results and creating a high-performing organization.

Ability to utilize best practices to ensure operations and business support activities are conducted at the highest level of efficiency, quality, and effectiveness.

Proven track record for building organizations to meet their human capital needs, including implementing effective human resource policies and practices that create a high-performing culture, and that is based on the Enterprise’s values.

Have developed and oversaw a digital infrastructure systems approach that meets the business needs of the organization, is responsive to members and customers, and supports employee productivity and efficiency.

Provide enterprise-wide organizational leadership working collaboratively with the executive leadership team and direct reports, on the vision, strategy, activities, and business opportunities, and provide problem-solving guidance on critical issues facing the organization. 3

Build positive relationships, strategize at a senior executive level, lead teams, projects, and colleagues, exceed goals, and have consistently made excellent decisions based on analysis while creating a high- performing organizational culture.

The adeptness to think strategically, anticipate future consequences and trends, and working with the senior leadership team to develop and steward an enterprise-wide strategic plan.

Strong organizational, people, and project management skills, flexibility in dealing with changing priorities and demanding workload, and demonstrated ability to recognize and appreciate differences and meet the needs of individuals and organizations from diverse cultures.

Ability to recognize and address business opportunities and provide exceptional customer services and experience.

Resilient interpersonal skills and political sensitivity with the ability to interact with and influence executive-level individuals, consultants, vendors, volunteers, customers, employees, board directors, large groups, and other stakeholders.

Exceptional communication skills including written and verbal communication, advanced group facilitation, and public speaking experience.

Enjoy seeking challenges and developing and implementing solutions.

The ability to think critically, prioritize and re-prioritize based on changing business needs, and collaboratively build solutions in a politically charged, high visibility work environment.

Expertise in labor relations including mentoring and coaching others. Be thoroughly familiar with and have an appreciation for the role of unions and the collective bargaining process. Education

Master of Business Administration (MBA) University of Tampa, Tampa, FL Bachelor of Arts (BA) in Religion and Business Hellenic College and Holy Cross, Brookline, MA Professional Development / Certifications

Completed 50+ courses in strategic planning, negotiation, leadership, management, and financial analysis

Fellow in the Royal Institute of Chartered Surveyors (FRICS), London, United Kingdom (Inactive)

Member of the Appraisal Institute (MAI), Chicago, USA (Inactive) Honors and Awards

Received Outstanding Performance Rating – As a member of the Senior Executive Service (SES)

Government Transformation Award, General Service Administration (GSA)

Gears of Government Award, General Service Administration (GSA)

Certificate of Appreciation, Federal Real Property Council (FRPC) – President George W. Bush

Excellence in Innovation Award – Federal Real Property Association (FRPA)

Excellence in Government Innovation Award – World Malayalee Association

Certificate of Appreciation for Serving in Iraq – Donald H. Rumsfeld, Secretary of Defense

Certificate of Appreciation for Serving in Iraq – Ambassador L. Paul Bremer III, CPA Administrator

Resolution of space needs for Department of Defense – Ambassador Jeannine Jackson

Certificate of Appreciation for Serving in Iraq – Ambassador John Negroponte, U.S. Embassy Baghdad

Awards for Extraordinary contribution in Iraq and Afghanistan – Four U.S. Army Generals

Received 36 plus distinguished awards for exemplary performance and accomplishments

Lifetime Achievement Award – World Malayalee Council of the Americas 4

Career Experience

Office of Government-Wide Policy U.S. General Service Administration 2014 to Present Serve as an integral member of the executive leadership team, administering nine effective government-wide policies while building the framework for agencies to achieve efficient, economical, and effective management processes for U.S. Government assets. Design collaborative, evidence-based policies to improve government- wide management and execution of administrative functions measured by financial performance, efficiency, effectiveness, and key public policy metrics.

Senior Executive, Deputy Associate Administrator, Office of Asset and Transportation Management Leverage expertise to improve government-wide performance in administrative functions, leading eight divisions managing 9 U.S. governmentwide policies, which have a sphere of influence of $4T in the President’s annual budget and U.S. government’s financial statement. Chair 9 executive councils and committees. Serve on the President’s Interagency Council on Homelessness, President’s National Science and Technology Executive Council, Senior Travel Officials Council, and Federal Real Property Council. Key Achievements

Implemented management and administrative policy initiatives and reforms across nine specific policy areas that saved and expect to save the American people more than $5.5B in the next five fiscal years.

Implemented Diversity, Equity, Inclusion, and Accessibility (DEIA) and supported underserved communities through into the fabrics of all governmentwide policies through: o representation of populations sharing a particular characteristic, as well as geographic communities, who have been systematically denied a full opportunity to participate in aspects of economic, social, and civic life.

o The practice of including the many communities, identities, races, ethnicities, backgrounds, abilities, cultures, and beliefs of the American people, including underserved communities. o consistent and systematic fair, just, and impartial treatment of all individuals, including individuals who belong to underserved communities that have been denied such treatment. o recognition, appreciation, and use of the talents and skills of employees of all backgrounds. o design, construction, development, and maintenance of facilities, information and communication technology, programs, and services so that all people, including people with disabilities, can fully and independently use them.

Issued U.S. governmentwide policies and an asset management system/guidance for efficient management of $2T in federal real property.

Transformed the Federal Real Property database to a state-of-the-art Asset Management System.

Published the first-ever federal government’s worldwide inventory of land and buildings publicly to promote transparency and accountability.

Implemented Computers for Learning (CFL) initiative donating Information Technology Equipment valued at over $1B to nonprofit and educational organizations.

Managed $10B in governmentwide personal property donations through State government agencies.

Executed the first-ever data strategy for collecting asset level fleet data from federal agencies capturing details on 700K owned and leased vehicles with an annual operating expense of $4B.

Oversaw the governmentwide exchange/sales program savings over $3B for the American taxpayers.

Administered Federal Travel Regulations regulating $20B in annual spent on temporary travel assignments and 40K plus annual relocations at a cost of $800M; implemented policy reforms to avoid government spending by $3B in the next five fiscal years.

Managed the Freeze the Footprint Policy, resulting in 24M SF space reduction & $373M cost savings.

Implemented the current methodology to develop and publish annual Government’s “Per Diem” rates for hotels & meals, generating $300M in annual governmentwide cost avoidance. 5

Deployed the Vehicle Allocation Methodology tool, achieving government-wide financial stewardship through $143M+ in cost savings and innovation initiatives; reduced petroleum consumption by 9.5% and increased alternative fuel used by 38.8%.

Collaborated with broadband communication industry and federal, state, and local governments to implement the MOBILE NOW Act to provide faster and more extensive broadband communication coverage that empowers more Americans to use technologies in rural areas.

Promoted federal, state, local, foreign, tribal, and private sector partnerships to eliminate barriers to building equity and inclusiveness and strengthen Nation-to-Nation relationships.

Served as the Executive Director for the Presidential Commission on the Supreme Court of the U.S.

Partnered frequently with Congressional staff, White House policy representatives, GAO, OIG, private industry groups, political action groups, union leadership, and executive agency senior leaders to brainstorm Federal Management and Travel Regulations requirements and interpretations. Executive Director of Federal Real Property Council (FRPC) Appointed as the Executive Director of Federal Real Property Council (FRPC) per Federal Property Management Reform Act (P.L. 114-318) to promote the efficient and economical use of America’s real property assets and to assure management accountability for implementing federal real property reforms. Administer the Federal Real Property Profile (FRPP) as required by Executive Order 13327 on Federal Real Property Asset Management to maintain a central repository of all federally owned and leased properties. Key Achievements

In collaboration with the Administration’s leadership, the White House Office of Management and Budget, the President’s Management Council, and 55 executive agencies, I have developed short, mid, and long–term priorities for the Council.

Implemented policies & guidance for federal management of USG real property assets worth $2T.

Issued a Governmentwide Post Covid-19 Real Property National Strategy, Federal Real Property Data Quality Improvement Program, and Capital Planning Guidance.

Reduced 60M sq. ft. of federal real property inventory with a cost avoidance of $743M from FY 2014 to 2021 through implementation of the National Federal Real Property Strategy and Reduce the Footprint Policy; expected to reduce an additional 54M sq. ft. in next five years with an aggregate cost avoidance exceeding $500M.

In coordination with Interagency Security Council published the first-ever federal real property data.

Partnered with the White House Council on Environmental Quality and Environmental Justice Advisory Council to develop and implement the Guiding Principles of Executive Order 14057 on catalyzing American clean energy industries and jobs through Federal sustainability. Bureau of Overseas Building Operations U.S. Department of State 2004 to 2014 Led Strategic Planning for the U.S. Government’s real estate portfolio comprised 324 locations across 180 countries and managed 17 international programs. Applied a business-like approach to policy and program management, international property negotiations, and agreements, developed budgets defendable against fiscal realities, and implemented policies and procedures in alignment with U.S. Government foreign policies. Director of the Office of Strategic Planning

Managed the Strategic Long Range Planning processes regarding Real Estate Asset Management for the U.S. Department of State and designed comprehensive programs to improve accountability and financial transparency through policy guidance on open government initiatives. Administered the department’s Real Property Application database containing records for the State Department’s portfolio of $105B plus. Served as the point of contact and negotiator for U.S. and foreign entities & businesses to address real property, space utilization, and allocation issues.

Key Achievements

Administered the department’s database consisting of 22K properties totaling 86M gross sq. ft. of building area and 6K acres of land area, with a plant replacement value (PRV) of $105B. 6

Published the department’s long-range plan representing $14.4B in building & maintenance planning.

Managed $2.2B in Capital Security Cost-Sharing (CSCS) & Maintenance Cost-Sharing (MCS) programs.

Published the department’s inaugural major rehabilitation 6-year plan totaling $1.8B in the MCS fund.

Launched the department’s top 80 security construction priority list and the 6-year plan totaling $8.4B.

Developed and managed the Presidentially mandated “Cost Savings and Innovation Plan” for the State that exceeded the target by more than $325 million in cost savings over three years.

Implemented a verification and validation system for data quality control for the real property.

Disposed over $1B in excess properties through identifying excess and underutilized properties.

Coordinated and primary briefer for the Interagency Facility Council (IFC) consisting of 55 agencies.

Partnered with 55 plus U.S. government agencies, State bureaus, and other stakeholders for collection of requirements, planning, designing, and constructing diplomatic facilities overseas.

Formulated holistic master plan and project requirements for the construction of the three largest U.S. Embassies in Iraq, Afghanistan, and Pakistan, in addition to 135 newly opened embassies and consulates in five continents with 80 new projects in planning.

Negotiated approval from OMB and agencies to raise $450M annually through the MCS program.

Launched the inaugural $3.4B 6-year Rehabilitation Program for facilities maintenance needs.

Developed and defended in Infront of OMB and Hill stakeholders the annual operational budget of

$17M for the Planning and Real Estate Directorate, the $5.25B in construction, rehabilitation, and facilities operation and maintenance, and $500M in leasehold account.

Saved the U.S. government over $1.25B through strategic planning of project requirements. Bureau of Overseas Building Operations U.S. Department of State 1999 to 2004 Director of the Office of Real Estate Valuations and Advisory Managed the Real Estate valuation processes and managed portfolio of federal government overseas real property assets and promoted a culture of innovation and accountability. Reviewed foreign and national property assets and the development of recommendations on replacement or other disposition; planned and directed research, studies, valuations, and analyses of international real estate market conditions using advanced analytical and statistical techniques; provided policy direction in politically and economically sensitive international real estate negotiations and transactions. Key Achievements

Consulted, negotiated, and bought, sold, exchanged, and consulted on over $15B of real property overseas in five continents and over 147 countries. Select results-driven real property transactions:

Participated in the U.S. bilateral real property negotiations in Algeria, Armenia, Bangladesh, Cambodia, United Arab Emirates, Greece, Georgia, India, Iraq, Jerusalem, Tel Aviv, Kenya, Beirut, Morocco, Nigeria, Pakistan, Taiwan, Tunisia, Malawi, Uganda, Turkey, Uganda, and Uzbekistan; saved the U.S. government over $775M through negotiations and consulting.

Spent 18 months in Afghanistan and 15 months in Iraq during the war for planning a comprehensive real property strategy for the U.S. government's diplomatic presence in Afghanistan and Iraq and managed the facilities transition from the Coalition Provisional Authority to the U.S. Embassy.

Developed an efficient master plan for the 280-acre Republican palace in Baghdad and the multi-acre compounds in Basrah, Mosul, Erbil, and Kirkuk for U.S. government operation.

Negotiated tactical and operational plans for transportation logistics to and from Kuwait to the Green Zone and signed a Memorandum of Agreement for the construction of the U.S. Embassy in Baghdad.

Partnered with the U.S. Senior advisor to the Ministry of Foreign Affairs to assist the new Iraqi ministry with property-related issues, with particular emphasis on how the Interim Iraqi Government would develop the principles of reciprocity in the Vienna Convention for diplomatic missions opening in Iraq.

Played an integral role in the Iraqi Property Claim Commission (IPCC) to develop a Policy for mitigating property ownership claims by Iraqi Citizens for properties confiscated by the previous Regime.

Advised the Iraqi Ministry of Finance on establishing an open/free real estate market in Iraq.

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