Maria De Lourdes Castañeda adrddm@r.postjobfree.com

**** ******** **. *** #17-210-***-**** Cell

San Antonio, Texas 78211 210-***-**** Alternate

Summary of Qualifications

Fluent in speaking, reading and writing Spanish.

Multi-line telephone operating skills.

Effective prioritizing, decision making and communication skills.

Self motivated, good work ethic and developed interpersonal and Multi Cultural Skills.

Working computer skills, data entry, typing, filing, and general and specific office machines.

Software Applications Utilized

Microsoft Windows & Office

Peachtree

Microsoft Excel & Word

Adobe Acrobat 9 PDF Maker

Access & Outlook

Internet Explorer

Relative Work Experience

Front Desk Office Clerk 09/21/2020 to Present South San Antonio Medical Associates 2207 S. Zarzamora San Antonio,Texas 78207 210-***-****

Greet and sign in patients, get established patients folders and create new folders for new patients. vitalize patients and fill out progress sheet with reason for seeing the doctor, and verify insurances in various portals on computer or on the phone depending on what insurance patients are using. Answer phones and give out information on office hours and days of operation. fill out referrals for patients and set up appointments depending what doctor or specialist patient is to see, receive faxes, make copies, file away folders after patient has been seen, fill out forms when patient has been sent out for lab work, x-rays, or any other tests needed to be done on patient.

Fraud Service Rep 06/04/19 to 09/12/2019 CBE Companies 607 S. Business 35 Ste 105 New Braunfels, Texas 78130 830-***-****

Analyze account processes and transactions to identify undetected frauds and correlated activities such as highly suspicious activity leading to ultimate fraud.

Reviews, identifies and deters fraudulent activity, proactively identifies characteristics of “good’ vs ‘fraudulent” orders. Taking inbound and outbound calls to and

From consumers related to potential fraudulent activities, providing excellent customer service in process. Analyze available information via multiple internal and

external tools to identify the issue and bring resolution. Reduce fraud losses and improve customer service experience and protection. Provide excellent customer

Service to escalated calls when required.

Loan Processing Clerk 04/09/19 to 05/10/19 First Plaza Finance 605 N. Walnut St New Braunfels, Texas 78130 830-***-****

Answer telephones, Submit applications for loan processing in person or by telephone, input customer classified data into computer, prepare paperwork and create folders, review and keep track of delinquent accounts daily, update account information, coordinate loan approval process, evaluate loan amount, lend out funds, or collect funds for payments. Review each loan file to verify that documents are present, accurate, prior to completing process.

Data Entry Clerk (Temp Job) 11/15 to 12/15 CVS Caremark 7034 Alamo Downs Pkwy San Antonio, Texas 78238 210-***-****

Data entry of e-mailed, faxed, or electronic mailing of prescriptions. Entered personal classified patient information on prescriptions received by telephone. Assured all personal information and addresses were correct when entering into the system.

Administrative Assistant (Temp Job) 07/15 to 08/15 Petroleum Solutions Inc. 14833 Bulverde Rd San Antonio, Texas 78221 210-***-****

Reviewing and calculating timesheets for payroll of 30 offsite construction employees. Inputted payroll on Excel spreadsheet and assured payroll was met on time. Did extensive filing of various documents, setting up hotel reservations and preparing itineraries for the 30 offsite construction employees. Responsible for contacting the local Fire Marshalls for inspections prior to starting a construction job.

Receptionist 01/08 to 08/11 Interstate Plumbing Company 12029 Colwick San Antonio, Texas 78216, 210-***-****

Multi-tasking, answer multi-phone lines, assisted accounting office with weekly payroll preparation and with the payroll journal; Communicated with vendors, plumbers and sub contractors to give out purchase orders on needed materials for job sites; Logged in and cleared purchase orders; Matching invoices and delivery tickets to log in to computer for payment; Processing of scanning, faxing and Xeroxing copies daily; Filing of documents, invoices, receipts, and necessary paper work; Created PDF’s for management; Handling of incoming and outgoing mail. Revise necessary paperwork of vendors and present employees.

Receptionist (Temp Job) 03/08 to 9/24/08 LK Jordan & Associates 7550 IH-10 W, Suite 105, San Antonio, TX 78229, 210-***-****

Temporary for Marshall Webb Company, 1350 N. Colorado San Antonio, Texas 78207, 210-***-****. Duties include providing clients with friendly and professional communication; Answering and directing all incoming phone calls; Providing direction to all visitors; Assisting with office accounting daily sales reports; Modifying monthly recap reports; Filing invoice copies; Mailing monthly statements. I also perform various administrative duties as directed by the general manager.

Administrative Assistant 07/07 to 03/08 Alzafar Shrine 901 N Loop 1604 W San Antonio, TX 78232 210-***-****

Multi-tasking; answering multi-phone lines; verifying, coordinating and processing patients’ hospital appointments; preparing itineraries for domestic and foreign patients and parents; processing documents for hospital Corp drivers for transportation of patients to and from in-state hospitals; Processing massive mail outs; using automated mail meter; preparing various petitions for shrine members; receipting cash and processing credit card transactions.

Receptionist 04/04 to 06/07 Educare Community Living 1201 Austin Hwy, #201 San Antonio, TX 78209, 210-***-****

Multi-tasking; answering multi-phone lines; revising necessary paper work; preparing itineraries; Logging applications on Horizons Citrix; processing all faxes and copies; receipting payments; typing memos; receiving and preparing all UPS shipments.

Front Desk Clerk 01/02 to 11/03 Thrifty Nickel Want Ads 7400 Jones Maltsberger San Antonio, TX 78216, 210-***-****

Multi-tasking; answering multi-phone lines; taking ad placements by telephone or in person; collecting payments for advertisements; preparing deposits; sorting ads by classification; insuring weekly deadlines were met. Proofreading ad placements for accuracy prior to printing and distribution; performing general customer service.

Education

Edgewood Adult Education 03/84 to 04/84 San Antonio, Texas Received GED

Rutledge Business School 05/84 to 01/85 San Antonio, Texas Office Administration Certificate

Sidney Lanier High School 09/75 to 05/78 San Antonio, Texas Completed 11th grade

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