Office Assistant Front Desk
Resume:
TERRY
SLOAN
***********@*****.***
Sparks, NV 89436
Well-qualified Medical Administrative professional, and Medical Assistant successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 24 years of related experience, diligent nature and expertise in electronic records management. Detail-oriented and knowledgeable medical office management/ clinical and front desk skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Medical Office Assistant with 20 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology.
. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Certified medical assisting certification and phlebotomist versed in healthcare administrative office management, related regulatory guidelines and multi skilled. Highly knowledgeable in areas of medical terminology and departmental payroll, budgeting and AP/AR activities. Skillful coordinator of staff, resources and daily operations. med Detail-oriented and methodical medical biller offering 14 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
PROFESSIONAL SUMMARY
SKILLS
• Documentation and control
• Staff Management
• Scheduling
• Bookkeeping
• Business administration
• Strategic planning
• Credit and collections
• Workflow planning
• Presentation design
• Database administration
• Payroll and budgeting
• Excellent Communication
• Problem-Solving
• First Aid/CPR
Policy and procedure
modification
•
• Cultural Awareness
• Planning and Coordination
• PPE Compliance
Teamwork and
Collaboration
•
Microsoft and excel
Software Proficiency
•
Southern Piedmont
Community College
Monroe, NC • 03/2003
Associate of Science: Medical
Assisting
EDUCATION
Continuing education in
Medical assisting,
phlebotomy, medical
records, I have kept up my
CEU'S.
•
Neurology, Neurodiagnostics And Pain Clinic - Medical Office Manager
MONROE, NC • 07/2008 - 2/2022
Urology Nevada LTD - Billing Specialist
Reno, NV • 09/2020 - 02/2022
WORK HISTORY
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
•
• Oversaw accounting, budgeting, and financial reporting. Performed patient assessments and contributed to
development of interdisciplinary care plans.
•
Developed close working relationships with front office and back office staff.
•
Communicated effectively with staff members,
physicians and patients, employing active listening and interpersonal skills.
•
Built relationships with physicians to create steady referral pipeline.
•
Developed and maintained electronic record
management systems to analyze and process data.
•
Addressed and remedied all patient or team member
issues.
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Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
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Identified, researched and resolved billing variances to maintain system accuracy and currency.
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Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
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Generated and submitted invoices based upon
established accounts receivable schedules and terms.
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Performed targeted collections on past due accounts aged over 30,60,90 and 120 days.
•
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
•
• Applied more than 1000 payments per week.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently
addressing and resolving issues.
•
Worked effectively with medical payers such as
Medicare, Medicaid, commercial insurances to obtain eligibility and benefits.
•
Carolina Digestive Health Associates - Certified Medical Assistant
Monroe, NC • 03/2003 - 07/2008
timely and accurate payments.
Responded to customer concerns and questions on daily basis.
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• Monitored equipment to check for proper operation. Produced, distributed and tracked more than 1000
monthly invoices for urology Nevada business.
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Received and sorted mail, prepared packages for delivery and scanned documents.
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Monitored outstanding invoices and performed
collections duties.
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Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before
depleted.
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Documented vital signs and health history for patients in clinic and hospital environments.
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Promoted office efficiency, coordinating charts,
completing insurance forms and helping patients with diverse needs.
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Prepared and administered medications to alleviate patient symptoms.
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Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
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Directed patients to examining rooms and coordinated transportation assistance as necessary.
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Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
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