Office Administrator, Operations Assistant, Case Manager

Experienced Administrator/Office Manager - who can provide operational and administrative support. Experience in interacting with all areas of the company, internally and externally, can coordinate and manage operations and business activities. I can lead in a fast-paced environment, have a strong attention to detail, and can embrace challenges with a growth mindset, is resourceful, collaborative, and has a positive attitude.

CAREER HIGHLIGHTS

Administrative/Operations Assistant

Gobo Enterprises – Issaquah WA 10/31/2016 – 10/31/2021

Manage all front-end responsibilities; vetting all incoming calls, greet and manage guests, maintain the highest quality of support and presentation.

Manage company travel calendar.

Manage travel ie. Hotel/car/ reservations for executives to Tradeshows and Charity Golf tournaments.

Manage itinerary for yearly tradeshows (25) and Charity Golf tournaments (5).

Create and send out a monthly Costco Sales and Buyer changes report – to all our Vendors.

Support company executives and managers as the only 100% in-office employee during the pandemic.

Manage all shipping of perishable samples to and from Costco Buyers and Sales Team.

Cared for all indoor and outdoor plants; created exceptional outdoor planters and herb gardens.

In charge of all phones, copier, maintenance, supplies and duties: recycling cartridges etc.

Weekly runs to Costco & vendor item updates, purchase samples.

Manage/process all incoming/outgoing samples, documenting, inventory, delivery, and expiration management.

Run daily (through EDI/MCS) and print/scan/distribute vendor orders.

Manage company incoming/outgoing mail- USPS, UPS, FedEx, DHL.

Maintain Costco Buyer spreadsheet, Vendor contact spreadsheet.

Manage incoming vendor commission checks.

Send out daily companywide communication on remote work schedule, meeting schedule, HR schedule, and travel/events schedule.

Spearheaded and implemented food donation program and Styrofoam recycling program for the company.

Educational Assistant

Liberty High School - Renton WA 10/16/2013 – 08/30/2016

Assists students, individually or in small groups, with lesson assignments for the purpose of presenting and/or reinforcing learning concepts.

Implements instructional programs and lesson plans for the purpose of assisting the teacher in improving students’ academic success through a defined course of study.

Maintain classroom work/homework for the purpose of providing a method of support and to reinforce classroom objectives.

Monitors individual and/or groups of students in a variety of settings for the purpose of providing a safe and positive learning environment.

Performs record keeping and clerical functions for the purpose of supporting teacher in providing necessary records/materials.

China Waiting Child Case Manager/ Ethiopia Adoption Case Manager/ Thailand Program Manager

WACAP – World Association for Children and Parents- Renton, WA 05/15/2006 – 02/20/2013

Initiate, maintain quality communication with, and provide support to, each family throughout the adoption process

Comply with foreign agency/government requirements to submit pre/post-placement reports regularly and assist with the maintenance of a system to best meet this need

Advocated for waiting children in various WACAP programs

Maintained current medical/social information on waiting children.

Networked with Home study agencies, adoption support groups and diagnosis-specific support groups

Managed caseloads of up to 45 applicant families, and retaining and following up with up to 30 more families

Competently completed all steps in the adoption process according to WACAP standards and those of the foreign government and cooperating agency. Ensure all State and Federal, (ICPC and USCIS) regulations are followed

International travel to meet with agency representatives & identify waiting children. Visited childcare institutions to obtain information on children eligible for adoption using the standards set by WACAP to record information about the child and obtain photographs and videos.

Assumed Supervisors responsibilities as needed

Senior Site Manager

City University – Renton, WA 02/15/2004 – 04/25/2006

Responsible for the supervision of site operations, activities and general administrative support

Created yearly expense budget; petty cash, order supplies, balance accounts & oversee financial reports

Supervised & managed a 4-person support team; hiring, training, overseeing & appraising performance; rewarding and disciplining team members; addressing complaints & resolving problems

Responsible for the City University/Boeing Co. rental contract (over $100,000 value)

Facilitated rentals for all University locations; support faculty/instructors with institutional/instructional needs

Lead contract negotiations with Fortune 500 client

Sales & Personal Trainer

American Women Health & Fitness Club – Bellevue, WA 03/05/2003 – 06/15/2003

Certified Personal Trainer, provided administrative & accounting support

Created personalized training routines (nautilus, free-weights, circuit training)

Provided individualized nutritional evaluations and counseling to clients

Enforced Sales goals and strategic marketing targets

Online Researcher & Editor

E-Valley / NOTION Foundation - Breukelen, the Netherlands 08/00 – 12/01

Provided extensive research for on-line learning development Foundation

Created an online MBA curricula for the European Market

Worked with clients to build individualized online learning courses

Assisted in defining product strategy thereby developing strong quantitative/analytical skills

Provided product management support to technical staff

Gained effective customer relationship building and market research skills

EDUCATION

University Nyenrode The Netherlands M.B.A. Masters in Business Administration

University of Washington Seattle, Washington USA B.A. International Studies

Whitman College - Walla Walla, Washington USA

OTHER EXPERIENCE

Volunteer Instructor - Language Institute for Underprivileged Children Serdopsk, Russia

LANGUAGES: English (Native), German (Fluent)

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