PROFESSIONAL SUMMARY

Experienced certified computer professional with 14 years, 4 months, 15 days of progressive experience in IT field. Expertise in Enterprise Content Management, Customer Communication Management. Established achieving many successful projects utilizing strategic, analytical and interpersonal communication skills. Result oriented with a strong work ethic who takes initiative, identified problems and in addition offering creative solutions for implementation. Deal with strong focus on providing exceptional client service and value. Talent in innovating solutions utilizing the gained experience and sense of engineering. Proven leadership and managerial skills with passion for more challenging opportunities. Ability to learn new technologies quickly and can adapt to new environment to facilitate the business needed end to end technology consulting services and solutions.

Currently Active In Job Search And Applying

From 11.04.2022 As Of 10.06.2022 – (2 Months (Or) 61 Days)

PREVIOUS WORK EXPERIENCE

ORGANIZATION #3

Capco Technologies Private Limited

From 11.08.2021 To 10.04.2022 – (Served 90 Days’ Notice Period And Got Relieved)

Customer #1

Royal London – Mutual Insurance Company – United Kingdom

Work Location

100% Work From Home In Chennai (Base Location – Bangalore)

Designation Title

Senior Consultant 2

Project #14 - Duration Of Period

Job Description, Roles, Responsibilities

Business Analyst - From 11.08.2021 To 10.04.2022 - 8 Months – (243 Days) Project Rolled Off By Customer/Client

To Participate In Marketing Team Work Shop Meetings

High Level Requirement Gathering

Author In Creating Low Level Requirement Documents

Walk Through Reviews And Sign-Offs From Marketing Team

Systems Design & Development

Co-ordination With Third Party Vendor Development Team

Domain

BFSI

Industry

Insurance

Business Model

B2C

Line Of Business

Property & Casualty - Life & Retirement - Employee Benefits

Technology

SmartCOMMTM Software Application

Design – Development – Publishing – QA –

Production Support – Maintenance

Customer Communication Management (CCM)

Generation Of Letters – Documents – Annual Account Statements – Supplementary Information

Department Workers Pension Plan

DWPP Annual Account Statement

Actively Were Searching And Applying For Jobs

COVID19 1st Wave – Job Loss – From 25.11.2020 To 10.08.2021 – 8 Months, 17 Days (259 Days) – No Recruitment – No HR Activity – No Openings

ORGANIZATION #2

BirlaSoft (India) Limited

From 02.01.2013 To 24.11.2020 – 7 Years, 10 Months, 23 Days (94 Months 23 Days) (Served 90 Days’ Notice Period) – Company Asked To Resign – No Project No Revenue

Customer #5

Sampark Baithak Foundation – Uttar Pradesh

Work Location

100% Work From Home In Chennai (Base Location – Chennai)

Designation Title

Principal Consultant

Project #13 - Duration Of Period

Job Description, Roles, Responsibilities

Project Manager - From 24.04.2020 To 24.11.2020 – 7 Months, 1 Day (215 Days)

Project Planning, Tracking, Control And Change Control Management

QA Planning – Functional/Performance And Manual Testing

Production Support And Maintenance

Team Management – 15 Members

Responsible For Status Reporting To Customer

Deliverables And Documentation Reviews And Sign-Offs To Customer

Identify Risks Associated With Project Execution And Manage The Risks

Domain

Mobile Application – Maintenance And Support Project

Industry

NGO – A Non-Governmental Organization

Business Model

B2C

Line Of Business

Learning And Development Platform

Mobile Application Technology

Parameter

Specification

Android

React Native

Visual Studio Code

IDE For App Development

Java Script & React Native

Programming & Mark-up Language

Android, IOS

Target Devices

Android 9.0 & Android 10.0

iOS 13 & 11

Operating System

Web API & Web Portal (CMS) Technology

Visual Studio Code

Development IDE

NodeJS, ExpressJS, JavaScript, AngularJS

Programming Language

Apache

Web Hosting

MongoDB

Database

Cloud Service Provider

AWS

Customer #4

Caterpillar Financial Services

Work Location

100% Work From Office In Chennai (Base Location – Chennai)

Designation Title

Principal Consultant

Project #12 – Duration Of Period

Job Description, Roles, Responsibilities

Project Manager From 01.01.2020 To 23.04.2020 – 3 Months, 23 Days (114 Days)

Project Planning, Tracking, Control And Change Control Management

QA – Functional/Performance And Manual Testing Tracking

Production Support And Maintenance Tracking

Team Management – 15 Members

Responsible For Status Reporting To Customer

Deliverables And Documentation Reviews And Sign-Offs To Customer

Identify Risks Associated With Project Execution And Manage The Risks

Domain

BFSI

Industry

Manufacturing Company

Construction Machinery And Mining Equipment.

Business Model

B2B

Line Of Business

Wholesale Financial Solutions – Extended Protection Products To Customers And Dealers (Sale – Hire – Lease)

BirlaSoft (India) Limited Customised Application

Parameter

Specification

Java Script & XML

Programming & Mark-up Language

Web API, Web Portal, CMS

Target Devices

OS 7, 8

Operating System

BirlaSoft (India) Limited Customised Application

Java

Programming Language

Apache, NodeJS

Web Hosting, JSON Objects

Cloud Service Provider

AWS

Design – Development – Publishing – QA –

Production Support – Maintenance

Customer Communication Management (CCM) And Content Management Services

Generation Of Cover Letters – Quotation Documents – Sale Agreement – Lease Agreement – Hire Agreement – Declaration And Supplementary Information Documents

Customer #3 / #2 / #1

Tokyo Marine North America Services – TMNAS

Philadelphia Indemnity Insurance Company - PHLY

First Insurance Company Of Hawaii – FICOH

Work Location

100% Work From Office In Chennai (Base Location – Chennai)

Designation Title

Principal Consultant

Project #11 / #10 / #9 / #8 – Duration Of Period

From 02.01.2013 To 31.12.2019 – 6 Years, 11 Months, 30 Days – 83 Months, 30 Days – (Total 2555 Days)

Project #11 – Duration Of Period

Job Description, Roles, Responsibilities, Duration Of Period

Principal Consultant – From 01.07.2019 To 31.12.2019 – 6 Months / 184 Days

Working Directly With Client/Customer / Analysing And Planning Business Strategy

Advising Client/Customer on Technology Solution

Project Design, Development, Peer Testing, Production, Maintenance

QA – Manual Testing Tracking

Team Management – 5 Members / Responsible For Status Reporting To Customer

Identify Risks Associated With Project Execution And Manage The Risks

Project #10 – Duration Of Period

Job Description, Roles, Responsibilities, Duration Of Period

Solution Architect – From 01.04.2018 To 30.06.2019 – 1 Year 3 Months / 15 Months / 456 Days

Communication And Follow Ups On Technical And Non-Technical Specialist Team Members/Stakeholders – Onsite/Offshore

Identify Risks, Impact, Associated With Project Execution And Manage The Risks

Check To Foresee For Product Misalignment Or Challenges If Any In The Stakeholder’s requirement

Ensure With The Right Solution That Suits And Fits The Purpose

Team Management – 5 Members / Responsible For Status Reporting To Customer

Project #9 – Duration Of Period

Job Description, Roles, Responsibilities, Duration Of Period

System Analyst – From 01.04.2016 To 31.03.2018 – 2 Years / 24 Months / 730 Days

Understand Customer side Users/Stakeholders Business Needs

Read Through Their Methods And Information Technology

Implement Ideas For Improvement And Problem solving

Adapt To Good Technical Management Skills / Oral And Writing Communication Skills

Designing Skills

Project Planning, Tracking, Control And Change Control Management, QA – Functional/Performance And Manual Testing

Team Management – 5 Members / Responsible For Status Reporting To Customer

Project #8 – Duration Of Period

Job Description, Roles, Responsibilities, Duration Of Period

Senior Software Engineer – From 02.01.2013 To 31.03.2016 – 3 Years 2 Month 30 Days / 38 Months 30 Days / 1185 Days

Design / Development / Peer Review / QA Manual Testing – UAT / Production Support And Maintenance

Project Planning, Tracking, Control And Change Control Management, QA – Functional/Performance And Manual Testing/Tracking

Domain

BFSI

Industry

Insurance

Business Model

B2B – B2C

Line Of Business

Property & Casualty Includes Personal (Auto – Home Owners – Package – Dwelling – Farm – Flood – Inland Marine), Commercial Lines (BOP – GL – WC – Crime – E&S – Commercial Auto – Inland Marine – Umbrella – Boiler & Machinery – Capital Assets Program), Correspondence Forms (Policy – Claims – Billing), Collector Vehicle, Fitness & Wellness, Surety, Day Care, Claims (Non-Interactive, No Approval Needed), Apps, PHLY Billing Centre

Technology

Parameter

Specification

Web Oriented Architecture Tools And Its Associated Applications With Inbuilt InDesign Ms-Word

EMC’s ECM xPression (xAdmin, xRevise, x-Batch, xDashboard, xResponse, xPressForms for xPression and xPresso for Adobe InDesign

Web API, Web Portal, CMS

xPression Server - Target Devices

OS 7, 8

Operating System

Java, Oracle, SQL, WebSphere, Weblogic, JBoss, xQuery, Stylus Studio Data Transformation, Html, Schema, XLSD, XLST, XML, Web Services, SVN, PVCS, Adobe Acrobat Pro

Programming, Design, Development, Configuration, Admin, XML Extraction, Export, Import, Migration, Extended Mark Up Language, Publishing,

Apache, Image Right

Web Hosting, Objects

Sprint/Ticket/Phase

MS Project, Jira, Share Point, Service Now, HP ALM, HP QC xTest, xTest

Design – Development - Publishing

E2E – Enterprise Content Management (EMC’s ECM) / Content Designing, Development, Generation / Content Publishing Technology Services In High Volume / At Anywhere Location

Declaration Pages, Applications, Forms With Static And Dynamic (or) Derived Data/Content With Simple, Medium, Complex, Highly Complex And Very High Level Complex Business Rules Combined With Interactive, Non Interactive, Approval Needed, No Approval Needed Conditioned Forms, Generation Of Cover Letters – Quotation Documents, Supplementary Information Documents, Multiple Content Attached, Scheduled, Form Level, Global Level Static, Variable/Dynamic Data, Rules, Configuration of Schema, Styles, Shared Style Set, XML

ORGANIZATION #1

Cognizant Technologies Solutions Private Limited

From 22.02.2007 To 14.12.2012 – 5 Years, 9 Months, 23 Days (69 Months 23 Days) (Served 90 Days’ Notice Period) – Moved To BirlaSoft Due To Prospects

Customer #7 / #6 / #5 / #4

Cuna Mutual Group – USA

Lincoln Financial Group – USA

Mosaic Technologies – Australia

ACE Insurance Company – USA

Project #7 / #6 / #5 / #4 – Duration Of Period

From 15.02.2010 To 14.12.2012 – 2 Years 10 Months / 34 Months - (Total 1034 Days)

Work Location

100% Work From Office In Chennai (Base Location – Chennai)

Designation Title

Programmer Analyst

Job Description, Roles, Responsibilities, Duration Of Period

Programmer Analyst – From 15.02.2010 To 14.12.2012 – 2 Years 10 Months / 34 Months / 1034 Days

Requirement Gathering / Analysing / Planning

Schedule / Write / Design / Develop

Debug / Storing Procedures

Preview / Test / Peer Review

UAT / Production Support And Maintenance

Domain

BFSI

Industry

Insurance

Business Model

B2B – B2C

Line Of Business

Personal : Life - General : Auto - Property & Casualty : Commercial, Residence

Technology

Parameter

Specification

Web Oriented Architecture Tools And Its Associated Applications With Inbuilt Features InDesign MSWord

EMC’s ECM xPression (xAdmin, xRevise, x-Batch, xDashboard) CompuSet Engine

Web API, Web Portal, CMS

xPression Server - Target Devices

OS 7, 8

Operating System

WebSphere, Weblogic, xQuery, Stylus Studio Data Transformation, Schema, XLSD, XLST, XML, Web Services, Adobe

Programming, Design, Development, Configuration, Admin, XML Extraction, Export, Import, Migration, Extended Mark Up Language, Publishing,

Apache, Image Right

Web Hosting, Objects

PDF

Adobe In Design

Design – Development - Publishing

E2E – Enterprise Content Management (EMC’s ECM) / Composite Engine, Content Designing, Development, Generation / Content Publishing Technology Services In High Volume / At Anywhere Location

Credit Union Protection : Business Auto – Collateral Protection Auto – Cybersecurity – Fidelity Bond – Property And Business Liability – Workers Compensation – Annuities;

Retirement Solutions : 401K Plans – Pension Plans;

True Stage Insurance Program : AD&D Insurance – Auto & Home Insurance – Health Insurance – Life Insurance

Lending : Credit Insurance – Debt Protection – Guaranteed Asset Protection – Lender Support Services – Loan Liner Compliance Solutions;

POC : Complex Financial Statements With Complex Table Formatting Style Set;

POC : Table Forms – Financial Statement;

Accidental, Life, Property & Casualty, Automobile, Home Owners, Personal Insurance

Customer #3 / #2 / #1

Whitbread Restaurants – UK

British Gas Service – UK

Thermo Fisher Scientific – USA

Work Location

100% Work From Office In Chennai (Base Location – Chennai)

Designation Title

Programmer Analyst

Project #3 / #2 / #1 - Duration Of Period

Job Description, Roles, Responsibilities, Duration Of Period

Senior Process / Senior Help Desk – Voice – Executive - From 22.02.2007 To 14.02.2010 – 2 Years 11 Months 24 Days / 35 Months 24 Days - (Total 1089 Days)

To Support The Restaurant Supervisors, Managers Of Whitbread Restaurant And Costa Coffee Centre’s And Enable The Team To Serve Customers Without Hassle/Disruption.

The Restaurant Has Tills, Servers, And Network Connecting Routers, Modems.

If Any Of The Tills, Servers, Network Cables, Power Cables, Routers Or Modem Does Not Work, We From Helpdesk Connect To The Appropriate Location Restaurant Remotely To Access To Troubleshoot And Rectify The Issues At A Quicker Time.

To Support The Field Engineers Of British Gas Service While They Visit Customers For New Installation Of Gas Service Or Gas Related Services.

We At Help Desk Guide Them With Troubleshooting Steps If Their CF18, Panasonic Laptops, Portable Printers Run Into An Issue Due To Software Application Crash, Bad Network Connectivity Issues, Printer Jam Or Not Working.

We From Helpdesk Connect To The Appropriate Location Restaurant Remotely To Access To Troubleshoot And Rectify The Issues At A Quicker Time.

Update Thermo Fisher Scientific’s Customer Placed Fax Order In Application And Tools To Get Processed And Delivered

Provide Information On Unclear Orders

Educate The Customer To Clarify On Unclear Orders

Escalate Issues To Subject Matter Expert And Team Lead

Domain

BPO / ITIL

Industry

Enterprise – Service - Hospitality

Business Model

B2B – B2C

Line Of Business

Medical, Surgical Equipment – Citizen Consumer Gas Supply – Citizen Customer Foods & Bewerage

Technology

Parameter

Specification

Laptop

CF18, Panasonic, Inkjet Printers

Servers

Tills, Power Cable, Network Cable, Server,

OS 7, 8

Operating System

Customised Application

Inbuilt Customised Application

Help Desk

Help Desk – Troubleshooting Laptops, Tills, Servers, Printers, Network And Power Cable, Routers And Modems.

TECHNICAL QUALIFICATION

CCNS - CMS (Tata Affiliates) Certified – Anna Nagar – Chennai – Network Specialist - 2008

November 2008

A+ (PC Engineering)

November 2008

CCNA (Cisco Certified Network Associate)

November 2008

CWNA (Certified Wireless Network Administrator)

November 2008

MCSA (Microsoft Certified Systems Administrator)

November 2008

MCSA (Microsoft Certified Systems Administrator Messaging)

November 2008

MCP (Microsoft Certified Professional)

November 2008

N+ (Network Essentials)

November 2008

RHC (Red Hat Course Completion Certificate)

November 2008

SDI (Service Desk Foundation Course)

EDUCATIONAL BACKGROUND

2008 – 2011

MCA – Masters Of Computer Applications

Status – Pursuing Degree

Institution – University Of Madras – Distance Education – Full Time ( Friday, Saturday, Sunday) - Chennai

1986 – 1989

BA – Bachelor Of Arts – English Literature

Status – Graduation Completed

Institution – Presidency College – Madras University – Full Time – Regular – Triplicane - Chennai

PROFESSIONAL AFFILIATIONS

BirlaSoft (India) Limited

Certified Employee for Agile Point NX – 2019

The Low-Code BPM PaaS

Creating Responsive Form & Workflow Apps for SharePoint and Office 365

Certified Employee for Property and Casualty Exams – 2018

BFSI – Certified for Banking Financial Services & Insurances Exam - 2018

Process Champion - Time Management

Cognizant Technology Solutions Pte Ltd

Certified Employee For General Insurance Exam - 2012

Certified Employee For Life Insurance Exam - 2009

PERSONAL DETAILS

Date of Birth:

11th February 1968

Languages Known:

English – Tamil - Malayalam – German

Passport Number:

R2008209 – Validity - 13th July 2027

Permanent Communication Address:

Newry Enclave, Plot No. 2, First Avenue, CELESTIAL, Avadi Poonamallee High Road, Kamaraj Nagar P.O., Paruthipattu (Behind Shell Petrol Bunk (and) Opp. Vellammal Matriculation School (and) Opp. HAZEL Apartments) Avadi, Chennai–600071, Tamil Nadu, India

PREFERRED FULL NAME (SIGNATURE):-

GOPINATH K

PLACE / DATE:-

INDIA / TAMIL NADU / CHENNAI – JUNE 2022

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