Customer Service Services Manager

PROFESSIONAL

SUMMARY:

Professional experience in Sales, Procurement, Inventory Control, Warehouse Management and Logistics in challenging, diverse, and dynamic environments. Extensive and progressive background in bringing stability to troubled departments. Heavy emphasis on collateral inventory control and distribution, ROI support and system tracking and general office management.

EXPERIENCE:

Pro Plus Enterprises-Orange, Ca.

10/20-Present

Account Executive specializing in multiple lines of PPE (Personal Protective Equipment)

Lead sourcing and sales acquisition working with clients from schools, to supply houses, any industry in need of PPE .

Trans-Exhibit Solutions/Transit Air Cargo – Santa Ana, CA 09/11 to 08/20

Exhibit Services Manager/ Trade Show Exhibit Sales

Trade Show Exhibit sales; coordinate all aspects from prospect search to design and sales. Oversee build and coordinate freight forwarding and installation and dismantle.

Coordinate Trade Show subcontractors to perform: floor installation, electrical installation, construction services, and freight storage services.

Working knowledge of Sales Logix, QuickBooks, freight tracking.

Trident Exposition Services – RSM, CA 10/09 to 09/11

Owner/Operator

Installation and dismantling of trade show exhibits in the Southern California Region.

Coordinated Trade Show subcontractors to perform: floor installation, electrical installation, construction services, freight /storage services.

Proficient in Facebook, Twitter, and LinkedIn

Skyline Exhibits Los Angeles – Santa Fe Springs, CA 05/00 to 10/09

Exhibit Services Manager – Liaison between service department and sales staff.

Asset management Coordinator responsible for selling the program which includes all billing and contract administrations.

Increased service related sales from $200K in 2001 to over $1.1million for each of the past 5 years contributing 1/5 of overall yearly sales numbers for the entire company.

Managing booth assets in Santa Fe Springs, Las Vegas and Minnesota.

Met clients to discuss service related issues regarding their existing assets.

Coordinated installation & dismantle services for Asset clients domestically and internationally and coordinated installation and dismantle services locally in Southern California.

Maintained schedules for said services and contract negotiations.

Interfaced with show management vendors on behalf of clients.

Maintained stock inventory

Skyline Displays of Orange County – Anaheim, CA 10/96 to 04/00

Manager of Convention Services – Coordinated installation and dismantling of Skyline trade show booths throughout Southern California.

Coordinated installation and dismantling of Skyline booths across United States and abroad.

Met with clients and supplied asset management contracts, storage and billing for services rendered for such clients.

Managed all booth related aspects of trade show.

Show book coordination/site selection.

Met with trade show management teams and local labor unions.

Thompson Reprographics – Irvine, CA 02/80 to 10/96

Operations Manager – Responsible for overseeing and tracking all customer service and scheduling.

Facilitated the sales of reprographics to architecture, engineering, advertising and display companies throughout Southern California.

Helped company to achieve record monthly sales.

Helped to organize and develop the Customer Service department.

EDUCATION:

Orange Coast Community College – Costa Mesa, CA

Associate of Arts Degree

Academic Awards – Dean’s List

SKILLS:

Microsoft Excel and all other Microsoft Office applications, ACT Tracking Software, Rita CRM, SBT and QuickBooks accounting software.

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