Customer Service News Reporter

NAA ASHIKAI DOKU-SAMSON

EMAIL: adrda6@r.postjobfree.com

** ****-***** *******, **** Cantonments, Accra, Ghana.

Tel: +233*********

PROFILE

A passionate, dependable and energetic individual seeking a customer service position with your company. Poised to boost the level of customers satisfaction through exceptional customer service and demonstration of safety and comfort protocols.

EXPERIENCE

2015- present Sittings Pub/Bar, east cantonments, Accra, Ghana.

Waitress

Make customers feel welcome, secure, and relaxed.

Accommodate guests to their needs and serve them with the utmost respect and professionalism.

Quickly take guest’s order, prepare the order and complete the transaction in swift a precis manner.

Keep work area clean and reinforce a practice of responsible service.

Maintain a cheerful and upbeat attitude.

EXPERIENCE

2014-2015 World First Travel and Tour, Tema, Ghana.

Sales Assistant

Providing information regarding dates, prices and availability of flights.

Helping customer s with enquiries regarding changes, cancellations and promoting specials offers.

Issuing flights tickets and reservations using computer reservation system.

Helping customers with modification or cancellation of their existing reservations.

2011 – 2012 TV Africa Ghana – TV News Reporter

Gathering information and stories for News

Writing story for news

Controlling TV prompter for the News reader

Translating English News for the local News Desks in the News room

Cleaning for the news room

Head of Interns in the news room

Interview of guest

Outside news reporting

EDUCATION

2014-2015 International School of Aviation, Tema -Ghana.

Diploma in Airline Ticketing and Reservation.

October 2015- February 2016 Hope Life Institute of Languages, Lome-Togo,

Certificate in French.

2010 – 2011 Creativelands Media school – Dansoman Ghana

Certificate in TV and Radio presentation

SKILLS

Enthusiastic, knowledge- hungry learner, eager to meet challenges and quickly assimilate new concepts.

Highly adaptable, positive, resilient and open to new ideas.

A personable individual whose strengths include cultural sensitivity and ability to build rapport with a diverse workforce in a multi-cultural environment.

Dependable, responsible contributor committed to excellence and success.

REFERENCES

References are available on request.

Contact this candidate